If you use their customer service to find urgent care, you'll end up with more symptoms. I asked…read morefor an urgent care in my area that's open and "Jay" (which I suspect was short for Jaiharvdhan) got me a list of facilities, sent them to my email, which required me to log on to view. When I finally got the list, full of one-star reviews, all the numbers I called went straight to voicemail or hung up before they even rung. Giving up I went in person to find out they closed an hour early, and I was surprised there wasn't a handwritten "shake machine broken" sign on the door. Got Cigna back on the phone and insisted on getting someone who is open with a phone number with all seven digits. He sent us to another place we found out in person was pediactric only. I asked my wife to get on her knees to look shorter, but she said no. We decided it was just easier to die.

Once again Cigna has proven they are the worst insurance available. I wanted to give them a zero…read morerating but the lowest I could go was a "1" so that is what I am giving them. I was in therapy and the company my therapist contracted through ran my benefits in January and learned that I didn't owe a deductible or anything out of pocket. I started counseling and a month in I had a $100 charge for a diagnostic evaluation. I wasn't happy that no one told me beforehand, but I paid it. Then the therapy company told me that Cigna emailed them and told the company that the sessions were being applied to my deductible (which Cigna never told my therapy provider about when my benefits were run in January) and I owed $98 for my last session. I had to give up seeing my therapist, who was actually helping me. Today I was told that I now owe for every session I had since January which has drained my benefits card. I understand that I will have deductible and out of pocket costs but let me know before I start treatment. Cigna's dollar-store reps failed to notify the therapy company about this. I personally think the reps are poorly trained and cannot submit proper information to the providers. I know some Cigna rep will chime in to this review and restate their policy (like I said dollar store reps, and everyone know how much quality goes products from dollar stores) and not be helpful in any way, shape or form, so whatever rep reads this don't bother. You are not going to tell me anything I don't already know, nor provide me a solution to my problem. If anyone is looking for insurance don't get Cigna!!! It would be better if that person remained uninsured than go with an insurance company with low-quality and poorly trained reps.

I think reviewing an insurance company--or rather the office of one location of an insurance…read morecompany--is a little unorthodox for Yelp reviews. But I've had such convenient interactions with this office, that I couldn't pass up the opportunity to review it and the awesome employees. The thought of obtaining new rental and auto insurance or even transferring a policy is exhausting to me. I had made a few calls when I was considering a move, and this office was easy to communicate with and helpful with every question I had. They even pointed out a few places in the area (gyms, restaurants, etc.) that might be of interest to me. They were very quick in answering questions they didn't know and equally quick in completing paperwork for me. Of course, shortly after contacting them and getting a policy through them, I got into a car accident! Again, they surprised me in helping to coordinate a rental car, offering a list of auto shops where I could take the car for repairs, and helping me through the entire process. And the insurance company paid the auto shop directly, which meant that I didn't need to wait to get reimbursed for the damages. Overall, I've been more than happy with my experience at this State Farm location, and I'd definitely recommend it to someone needing insurance in the area.

I would like to acknowledge Enid Echevarria for the excellent service she provided to me and my…read morewife on the most recent occasion. She provided invaluable information on a compliance issue that was impacting us from getting several vehicles registered. The issue has not been resolved but this is not due to the services Enid provided but to an issue in how DMV is viewing coverage for certain policies. We have garnered substantial information from Enid that we hope we lead to an immediate resolution. These kinds of issues can lead many to chastise the messenger when the root cause of the problem lies beyond the agents. Thanks Enid for going beyond the call of duty when you had other items on your plate. Keep up the good work!

The ladies are excellent when it comes to customer service. They are the reason I bring my business…read moreto Tinker.

From the owner: Tinker Realty & Insurance, Inc. has been offering insurance services to thousands of clients in the…read moreHartford, CT region since 1973. We are family owned and operated offering service you can depend on. We are small enough to care and large enough to provide the options you need. At Tinker Realty & Insurance, Inc., we offer the most competitive personal and commercial Insurance lines in the region. We also specialize in residential and commercial realty services. Rely on our expertise to find coverage and realty services that best fit your specific needs.

West Hartford office, in particular Jack Richardson is who I have known many years now. They always…read moreare available to meet for whatever I need. If Jack who was my agent isn't available another person will always pick up the phone and help. Emails and voice mails are always promptly returned and problems always resolved- an attitude of "whatever it takes". I always have felt like I was being treated with a caring more like from a friend than a business person and yet always they are professionals. I highly recommend the company.

New to this agency coming from another agency. Had them obtain auto, home & umbrella insurance for…read moreme. So far, excellent customer service. Definitely recommend.

Can't fathom giving less than 5 stars to a place that facilitates license renewals in under 20…read moreminutes. My license doesn't actually expire for a few more months but fall is going to be a nightmare for me so I figured I'd be proactive and get this over with while I still had a little extra time in the day. Brought all of my documents for the new verified licenses at 10am on a Wednesday and was seen almost immediately. My IDs were scanned and I was given a number to sit and wait. I waited for less than 10 minutes before I signed the docs for a new license and had my picture taken. Staff were friendly and helpful, and the space itself is clean, open, and comfortable. A complete win all around.

Cashier was rude and short and seem annoyed to be there but the woman who took my passport photos…read morewas fine ($12 plus tax) except I had to wait a long time for the photos because she was chatting with her co worker while holding my pictures

I have been a customer for several years now. I was referred to them after a terrible experience…read morewith another insurance company. They are always well informed and all though I don't call much I feel they know who I am and respond to my needs. It's been a while since my last review.

We used to have them as our Travelers agent but after repeated poor communications and then being…read moresnubbed by the owner we had to go elsewhere.