I regret hiring Mariposa Content.
It's been over two weeks and Fabiola hasn't replied to my last email I sent her on July 19th. I was planning to follow up but considering it's been almost 3 months since our event and I've consistently had to follow up to get a response, she's taken up enough of my time for the $200 dollar partial refund she offered.
I wasn't planning on leaving a review, but since Fabiola blocked us from being able to view her stories on Instagram while trying to resolve the issues we had professionally, I felt compelled to share my experience.
To start on a positive note, our initial phone conversations were pleasant, and on the day of our event she seemed to be attentive.
All the issues we had with Fabiola at Mariposa Content Co could have been easily avoided. Unfortunately the issues we had with her came down to delayed responses, poor communication, a poor judgement call, failure to expedite the delivery of our external hard drive, lack of professionalism and poor editing work.
Almost three months later and we still haven't been able to resolve and close this project. At this point, I've given her plenty of time to resolve this and not once has she apologized for all the inconveniences nor admitted to any wrongdoing.
The contract states that the raw content would be delivered within 24-72 hours and edited videos within 3-4 days. Neither deadline was met. After reviewing the original gallery, I discovered that approximately half of the captured content was missing and had to be provided later after multiple follow-ups. The raw content gallery was the primary reason we hired her, so this was a significant issue.
Of the edited videos included in our package, one planned video was never filmed, and another contained obvious editing flaws.
The situation became even more frustrating when delivery of the external hard drive was delayed for two weeks over a relatively small shipping fee of $50.75 she wanted upfront, further postponing access to all the footage. Even after receiving the drive, renamed files, duplicate filenames, and missing files made it impossible for me to independently verify that 100% of our content was delivered.
I was willing to resolve the matter through a reasonable partial refund, but we were unable to reach an agreement. The core part of her service is to deliver all the raw content captured and she couldn't even to that.
One of our main deliverables was supposed to feature photos displayed inside the ring effect. Instead, there's no photo in parts of the video and a noticeable green-screen border was left visible around the edges, making the final video appear unfinished and poorly edited.
Based on my experience, I cannot recommend Fabiola or Mariposa Content Co. read more