I write this with dismay…read more
I recently posted on here asking for help finding this particular fragrance. Because Dzing! is discontinued and hard to find. But to my luck, some of the beautiful people on Fragrantica private messaged me and told me about it being available on L'artisan's website for a limited release. After thanking them, I went over to the site and purchased two bottles of this incredible fragrance and was beyond thrilled. However, the next day I realized I didn't receive an email confirming my purchase. So I panicked. I thought maybe if I put the wrong email address, they would now give me a hard time about this time sensitive order. So immediately emailed them and addressed my concern and confirmed the proper email address. (Why a wrong email address would cancel an order is beyond me - typically a store would reach out after going over the other information provided and correct it - but I didn't want to take any chances). So a couple days go by and nothing is heard from L'artisan. So I give them a call. I'm greeted by a woman on the phone with a thick French accent and I begin to tell her about my situation. She puts me on hold, and comes back to tell me that my order was canceled and I will be getting a refund in the next couple of days. With obvious disappointment, I asked "why? Over a wrong email address?" And she didn't have an answer for me but "I'm sorry" and went silent. So I said "oook" and said "thank you I guess" and hung up. Now I'm left rather upset because I know how hard it is to find Dzing! and especially at that price point. So I sat there with my thoughts and got rather frustrated with how that customer representative literally found me no solution and didn't seem to care at all. (I get we're in COVID times and no one cares and pretty much all customer service across the board is terrible). So I call back, and I'm greeted by what I thought was the same lady. Supposedly not. This lady's name was Saliva and she was clearly not interested in helping me. I asked if they knew when it was coming back in stock, and if I could be put on a waiting list/pre order. (Idk) and she laughed at me over the phone. Literally laughed at me. So I asked her what was so funny? Salvia then proceeded to tell me there was nothing she can do for me. So I asked to speak to a manager, which I guess wad also funny. Because Salvia laughed at me again. (I thought I was being pranked). So again, I asked her what was so funny? So after being laughed at, I asked to speak to a manager. Salvia told her manager isn't there until Monday. And I should send an email and try again. Once again, left with no solution, I asked Miss giggles what her name was and told her that I'm complaining about her and her company. I hung up. - A few hours later I received an email from a "Chloe". She told me that they sold out of the product and apologized for keeping my money for the 4 days. (So basically I paid for a product, they canceled my order due to an e-mail issue, and sold my purchased product and kept my money until the issue was "resolved"). After that, I emailed her back asking to have a manager reach out to me and I would like to speak with one. Not only about my experience with Salvia, but with L'artisan as a whole, their customer service, and how no solution was even offered. I was emailed back by Salvia, saying that a manager will contact me on Monday and to have a great weekend. Fast forward to now, It's now Wednesday and I haven't heard a peep from anyone at L'artisan.
Now I write this because I actually enjoy their fragrance and product. But I will never purchase a single thing from them again. Their customer service is 0/10 and they clearly don't care about their customers.
Figure it out L'artisan, or go out of business like the rest of them who lack any form of customer service.
