Avoid Coles Custom Upholstery Unless You Enjoy Waiting Forever and Being Lied To…read more If you value your time, money, or sanity, do not bring your furniture to Coles Custom Upholstery. We brought in our leather ottoman for a simple repair back in late March 2025. They gave us an estimate of 8 to 10 weeks. It is now October 11th, and the most they've managed to do is strip it down to the frame, toss the leather into a heap of scraps, and let it sit there untouched for over a month. Each time I followed up, I was given the same tired line: "It'll be ready next week." That line came from the owner's husband, who apparently does the actual repairs. Spoiler alert: a week would pass, I'd stop by, and nothing--literally nothing--had changed. Rinse and repeat this frustrating cycle for months. To make matters worse, when I finally called to get a straight answer, the owner was rude and dismissive, as if I was inconveniencing them by checking in on the ottoman they've held hostage for over half a year. Excuses included everything from "my guy's out" to "my guy quit," but at a certain point, it stops being bad luck and becomes just plain bad business. If you're considering this place, consider this instead: your furniture might never get repaired, and you'll be met with broken promises, disrespect, and months of wasted time. Find a professional who values your business--because Coles clearly doesn't.

Excellent workmanship! On time and reasonably priced! He took on a job that two others said they…read morecouldn't do and did an amazing job! Thank you!

Joe finished my chairs in a week as promised and did great work, great price. well worth the drive…read morefrom Lebanon to Dayton.

Joe is just amazing! He did a beautiful job on our outdoor cushions and bench! Such a pleasant…read morepersonality. Would highly recommend him!

Right. So, I'm writing this review of Perfect Touch, and I haven't even received my reupholstered…read morefurniture yet--that should really say something. I probably should've walked right back out the door upon walking in, as the first thing you'll see is the furniture to be completed haphazardly strewn about the store--that should've been my first clue. Regardless, I brought in my mid-Century modern armchair here to have its cushions redone and decided upon a oxblood leather with contrast stitching and was quoted at about $100 more than a major competitor (2nd, perhaps more obvious clue). But, I didn't feel like shopping around anymore, and I've always been a sucker for supporting small, private businesses. All of this is compounded by the fact that my chair is now over a month overdue for its originally anticipated completion date. I will update this review once I get my chair back (hopefully).

I am beyond mad with them at this point. Three unanswered messages for a job that was under a…read morestrict time constraint. This was for church pews that were originally done by them years ago. We are under a tight schedule and needed to undo current upholstery to cut down some pews and then reattach once pews are put together again. I spoke with them maybe 2 months ago for pricing and letting them know our schedule. Then when calling to confirm, I left 3 specific messages with no response whatsoever. I have also used them for personal jobs. Each time I swear never to use them again. Late, once all smelling of smoke (!) and once job not to my satisfaction. Will definitely find a new, professional upholsterer.

Classic Upholstery did a fantastic job reupholstering my patio furniture cushions. The…read morecraftsmanship is beautiful, the pricing was very reasonable, and the results exceeded my expectations. A very rare find--highly recommend.

Rocky & his crew did an excellent job on reupholstering my antique rocker! They even finished the…read morejob ahead of schedule. I would highly recommend A to Z Upholstery.

They did an outstanding job on my couch cushions and the amount changed was very fair. I would…read morehighly recommend them to everyone

Service was right on time. They were approximately 22 minutes from the phone calls to start the wor…read moreand finished to get paid. Before I got to the resident. This was 13 steps, hallway and 3 bedrooms. I paid them and later took a Rug doctor machine and recleaned an area of about 4 feet by 9 feet the water in the machine was very dirty to dark brown. I learned from experience to let this go and paid another company to redo the job and thi made a big difference for final result.

Dave and his son were awesome!! They turned my old raggedy carpet into a new carpet and left it…read moresmelling GUUUDD! This is a family owned business and employs his family members. Unlike others, they did not use my water to do the carpet cleaning job. They had their own. I would highly recommend Dave and his family for any of carpet cleaning needs. Thank you again for such a great service!!

I needed some couch cushions re-stuffed, and I found Fibrenew after some Google searches and Yelp…read moreresearch. Seeing automotive and marine in their services, I thought I'd reach out to see if they'd even work with normal couch cushions (and a small project like mine). Very glad I did! Excellent communication - response within a day of my inquiry and an appointment set within two days, including an onsite estimate. The estimate even included pickup and delivery, which was a nice perk. The estimate showed that I actually needed less work done than I'd planned for. Unexpected but also nice to see. The lead time between estimate and pickup was about three weeks, but it wasn't a "must be done NOW" project and that time passed pretty quickly. Once the cushions actually got picked up, they were restuffed and delivered within two days. Price was very reasonable and definitely competitive with other vendors. Would hire again for furniture projects, no question.

WHAT A COMPANY!!! We were very impressed with Fibrenew. They are professional, experienced, and…read moreexperts in their craft! Our experience was incredible. Fibrenew showed up on time and ready to work on broken springs in our couch. However, the couch had a broken frame. They took the couch back to their warehouse and brought it back the same day in perfect condition! We cannot recommend this company enough! THANK YOU!