My experience with Mariner (going on about 9 months now) has been outstanding in every respect. Working through Schwab (administrator) and Mariner (manager), I have two pros (one from each institution) and together the three of us are in weekly contact. At least one exchange per week (often many more) and with a direct line to both individuals, I have never had a request of mine languish more than half a business day before getting a pithy, detailed, informative, and good-natured response. As a former (decades long) DIY invester, I was used to total hands-on and so it took me a few months to relinquish control. However, because of that psychological/fiscal release, I now have a robust investment portfolio that is easily one to two orders of magnitude more diversely invested. AND ALL of the investments are ESG (sustainable) or... at least, not slash and burn securities.
The steps were straight-forward. That amazing guy that Schwab assigned to me (he just contacted me one day and said that if I was accepting, he'd hand-hold me from that point forward). Well, when he and I got to talking about hiring a manager, he recommended Mariner and a particular manager by name. We interviewed together a few places and we both agreed, Kelly at Mariner was the one. I then went through a risk assessment exercise but after lengthy three-way discussions, we determined that I was far more risk prone (accepting) than the analysis suggested.
We discussed how everything worked and their team did all the paperwork to move my portfolio over to Mariner. It took a couple of weeks or so.
I filled out a super detailed survey about all the sectors i wanted to avoid (e.g., weapons, big oil and gas, big ag, slash and burn, etc etc) and they crafted what is essentially my own personal "mutual fund" with several hundred holdings. Trades happen every several weeks or so... and I get an alert after each one. They even set up an options chain that is super conservative as a nice gesture that just plugs and chugs away with purchases and protections that result in a steady, weekly income of about $150.
Since that time, about 9 months ago, as I stated earlier, I'm in minimum weekly direct contact with both these guys. I let several weeks slide at one point and both Scwhab's Sam and Mariner's Kelly contacted me. To be clear, we are in direct contact weekly (or more) and if I ever don't initiated, within two weeks they are initiating the call with me seeing if I have any questions. I always do... and they take the time to explain things to me (sometimes repeatedly) until I feel I am getting a grasp.
When we are not talking stocks, we're talking Long-Term Care insurance, tax harvesting, umbrella insurance, even Estate planning.... While these two are well versed in all of that, they quickly patch me in with colleagues specifically expert in any given area of my interest.
At 1% (a standard rate), I feel as well taken care of as i could ever have hoped for. Between Schwab and Mariner, I feel as if I am the only client they have. I hope this helps you forward. read more