Terrible. Don't go here.
Bought 70 EUR worth of soap a couple months ago. Returned today to have the bottles re-filled, as promised I would be able to when I first bought them, but then they say they can't refill them because that specific soap 'scent' is not being produced anymore.
"No big deal", one might think, just rinse them out and fill up with another type of soap that they do still carry. NOPE. They flat out refuse to refill my soap bottles because there might still be a little bit of mint scent left. "So what?" I say, it's my soap bottle and I don't care if the refill still smells a little like mint.
"We don't do that" is the reply I get.
W. T. F?
And then, in the middle of all this, some friends of the lady working there walk in, so she abruptly stops talking to me, and instead starts talking with her friends.
Terrible customer service. Terrible policies. Terrible people working there.
They fail at the one thing they promise to do: give you refillable soap.
If I could give this place a minus rating, I would. read more