If I could leave ZERO stars, I would. I have been struggling with how to describe our experience with Marie Souza and Mark Swanson. (Marie Souza Realty "Team")
Marie is brash. She is inattentive and seriously lacks communication. Mark is clearly new so he just lacks knowledge and experience. Marie would fail to answer questions, return emails or phone calls in anything resembling a timely or professional manner. It was a bad experience. I am a direct person and I expect my realtor to do their job. I expect a reasonable response within a few hours barring holidays and weekends. I didn't get that.
We were made to feel like we were inconveniencing our realtors. Some homes we looked at, Marie was telling us we could knock down walls, replace a kitchen, etc. NO- no we cannot. I don't think she ever considered our budget and repeatedly made us feel like we were bothering her. We had clearly stated we were looking for a move in ready home as we had lived through major renovations in our previous home.
She would literally TALK OVER US. We'd be mid-sentence and she'd start talking and completely interrupting whatever we were trying to ask or explain. It was frustrating and infuriating.
We were BRAND NEW to the area. We learned quickly that her reputation precedes her. Everyone we spoke to cringed when we told them Marie was our realtor. The only "side-ways" compliment we heard was one gentlemen stating "she's a pitbull, for sure!"
We wish we'd have taken the time to research her at all. We didn't and we won't ever make that mistake again. We met her at an Open House in Settlers Landing. She is the sole agent for this new construction subdivision (because her brother is the builder we later found out, otherwise.. I am sure she wouldn't be!!)
She is unprofessional, crass, rude, and will make your entire buying experience unpleasant. Do NOT use Mark and Marie. I can't stress enough how miserable our experience was and I am trying to spare anyone the same heartache my husband and I suffered dealing with this duo.
We have sold and purchased real estate several times in the last spanning 4 different states and have NEVER, EVER had such a terrible and unprofessional experience. STAY FAR AWAY! read more