In short: my wedding was nearly ruined because of this business.
We hired this mariachi band to serve as our only live entertainment for our Cinco de Mayo wedding - AND THEY NEVER SHOWED.
They never ever even called to let us know they weren't coming. On our wedding, I was in tears because I was terrified my guests were bored. We ended up hooking up an iPod, which turned out okay, but no bride or groom should be sweating bullets on their wedding day.
They took a huge deposit months ago, but to my knowledge, it hasn't been returned yet. I'll update this once they do - but nothing can take back the stress and worry they caused on what should have been the happiest day of our lives. And an iPod can't take the place of the energy of a live band - but at least it's a hell of a lot more reliable than Mariachi Las Estrellas.
The manager of the band did call the next day to apologize to my mother, saying they didn't show up because someone's mother's house had flooded. While their commitment to family is admirable, they should have enough respect for their clients to at least call and cancel the day of.
**UPDATE: They returned the deposit. But it doesn't change my opinion of them in the least. Avoid. read more