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    Marcus Elam - State Farm Insurance Agent

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Marcus Elam - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    7 years ago

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    Melissa Satterthwaite - State Farm Insurance Agent - State Farm Agent

    Melissa Satterthwaite - State Farm Insurance Agent

    (4 reviews)

    Melissa and Nicky have been helping me with my insurance for over 5 years. They are extremely…read morehelpful and able to answer my questions anytime (even on the weekend and on late days). They can also give me the best deal in a matter of hours (they usually respond to my email within a couple of hours). Melissa goes above and beyond to reference another insurance company when I open my first business in Fort Wayne. She can't help me with my business insurance because I have never opened a business. Anyway, they are helpful, knowledgeable, and get the job done at a very fair price. I highly recommend

    I started my insurance with Melissa after moving to FW in 2015 and all seemed to be fine…read more After a year or so I got a call telling me the card they were using for payment had expired, which was odd because that card had in fact NOT expired. I called back and left a message to use the same card they had been using, and to call me back if there were any issues. I heard nothing back and assumed all was well. Fast forward to a few months later and I noticed that my card wasn't being charged for insurance, turns out I had been driving around uninsured. I called back to rectify the issue and Melissa informed me that my rates would nearly double because I had been driving uninsured for too long. She proceeded to blame the issue on me for when my voicemail was forgotten/ignored. I switched to GEICO soon after. Now, almost two years later, I find out that the vehicle loan I had gone through her for and paid off over a year ago is still showing on my credit report. State Farm is apparently still in the dark ages because they require you physically mail a form to their IL address to do anything about the issue. No representative from State Farm or my former insurance agents office can do anything to help get this rectified easily or quickly. I highly recommend NOT using State Farm. I would give 0 stars if it were possible.

    Marcus Elam - State Farm Insurance Agent - homeinsurance - Updated May 2026

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