This place has the best prices for the uninsured. Melody Goodnight always takes the time to listen…read moreand give the best care. She's very understanding and down to earth, like she's in medicine to actually help people.

I was a patient for years with Sapphire. They billed my insurance several times incorrectly with…read morequestionable procedure codes, where my insurance would not cover how they billed. They then charge me for the cash price for the appointment and will not rebill my insurance a different code nor work with a sliding fee scale. They also had me complete another physical several months after I had had one without explaining why, for a verification I asked for for a prior physical. Very shady billing practices.

I've had some of the best care of my life at Bitterroot hospital, from the ER to the infusion…read morecenter and just about everything in between. I've found 99% of the staff to be caring and thoughtful, and the office staff have been extremely helpful and quick. Special shout-out to all the ladies at the infusion center for always making my week feel like a spa day and for having my back while I'm there. You make a difference, and I appreciate you. I'm pretty sure I know all the ER doctors by now, and then some. A particular thank-you to Dr. Dodson for helping me work through a traumatic event in the safety of medical care during my visit on 8/17. He had also treated me at least once a couple of years earlier for an asthma attack. Although he probably didn't recognize me, I remembered his name. That familiarity helped me feel comfortable enough to bring what I was going through into the room. He didn't force anything on me, and that mattered. Although I was alert and awake, I was NOT okay. I had been strangled and punched in the temple two days earlier. The assailant had just been bailed out of jail that day. I was terrified. Humor and talking are how I manage myself under stress. My ER nurse probably needed earplugs after my panic attack because I couldn't stop talking. I was doing everything I could to get through the procedure before I completely lost my shit. There were also parts of that visit that needed to be better. One of the intake nurses had the care skills of a gnat. That interaction was a sharp departure from the care I've usually received here. With my treating ER nurse, there was one specific moment that could have been handled better. While she was pushing Benadryl, I told her to stop because my body felt weird. She continued until I raised my voice. Telling me it was making me sleepy did not address what I was saying. Please listen to patients about their own bodies. I'm 66 years old and capable of explaining my health and what I'm experiencing. Just because I couldn't immediately identify what was happening didn't mean I wasn't feeling it. What I understand now is that I was actively experiencing trauma. Being alert, awake, talking, or using humor did not mean I was okay. It meant I was managing myself the best I could. Girl, listen to your patients. I was raised by a nurse and grew up in hospitals. Need I say more? To the fabulous woman who came from X-ray--or whichever department--to take me for my CT scan: you were great. Thank you. Thank you also to the clinic for having a team ready for me. They were wonderful, and their trauma training showed. And bless the on-call therapist. She was calming, and she heard me. Given the Bitterroot's situation with DUIs and partner or family member assaults (PFMAs), I would suggest trauma training for everyone. I also need to raise this concern: I had been strangled and struck in the temple two days earlier, but no one performed an evidence kit to collect DNA or took photographs of my entire body. I had bruises--a lot of them, actually. That deserves attention. Lots to unpack here. I honestly appreciate the care I've received at this hospital. My gratitude and my concerns both belong in this review. Some parts of that particular visit fell short, while other people helped me through an incredibly frightening experience. And those infusion nurses? They make up for the shortcomings in spades for me. Thank you, ladies, for consistently making me feel cared for and supported.

worst hospital ever... misdiagnosed waited 25 minutes for someone to come and help pee never…read moreagain. This hospital doesn't help they just cover up... "just take a pill you'll be alright kind of thing. went to Missoula and went to St Patrick... Go there they fixed the issue Thanks Sts Patrick!!!!!!

Alina is so gentle, calming and attentive! She spent enough time with my uncle for him to get…read morecomfortable with her as she asked questions about his needs and abilities. When I took the tour of West Hills I could feel and see that she cares for the people in her home, and they respond in kind. My uncle ended up staying with us, but this home is clearly the next best thing to family. I am indebted to Ali for her wise counsel and her empathetic ear. And I haven't even mentioned the incredibly beautiful home itself, the clean and well appointed rooms and the beautiful setting. Truly a good place if you need residential care.

It was a difficult time for me as I had to place my sister in assisted living at the age of only…read more70. We looked at a number of facilities and none compared to West Hills. The facility is really a home. A beautiful, clean, large log cabin. It provides space for activities and fun while still maintaining that warm family feeling. My sister had a large room with a patio that had a view of open land. The manager Ali is professional and personable. Immediately she thought of specific ways to help my sister feel comfortable. It was not a cookie cutter experience. Ali really treats her clients with special interest and care. Her staff is the same. Happy and light hearted. They accommodate lots of visitors and activities to keep the folks be busy and content. Given that I live far away I loved the nice photos and texts they would send- without me asking! My sister enjoyed herself at the various occasions/celebrations or just on a pretty Montana day. Sadly my sister passed unexpectedly which further enhanced my view of West Hill. They knew exactly what to do, who to contact and how to help us grieve. I can't say thank you enough to Ali and her staff. I highly recommend West Hills.

Sami Kratofil and Charity are always kind, caring and compassionate. They are sincere in their…read morecare for patients.

Three docs: Teresa Borino, Randy Stewart and Brett Heath. My wife and I regularly see Dr. Borino…read moreand have been seen by Dr. Stewart on occasion. We have no experience with Dr. Heath. Dr. Borino is a nice, very smart western woman, reared and educated in Wyoming and Montana. I think she is a super diagnostician. Am always amazed at how "up" she is on medications, trends and treatments. Her knowledge base is huge and I feel that I am getting the very best advise when I meet with her. Dr. Stewart has treated our youngest son, my wife and I. Being part of this practice he fills in for Dr. Borino and diagnosed my knee injury and referred me to the orthopedic surgeon. Their new office suite is larger and better than their former location and is still adjacent to Marcus Daly Hospital. Their billing is good, but their front desk people are pretty confused and not quite on the ball. My opinion. And please don't blow off this fine medical practice based on this. But just about every time I come in for an appointment they ask for my insurance cards, make a copy and treat me like a new patient. Pretty annoying. And when I check in, it takes awhile for them to find me on their computer system. Ugh! Yes, I mention the front office staff and operation each time I see Dr. Borino, but this is Montana and everyone is nice, so I don't hold out much hope in the personnel arena. They are good personable physicians who treat you like a neighbor.

This facility is the worst I have ever seen. I hate to admit it but I worked there for a few months…read moreand it was the most awful experience I've ever had and I'm sixty years old so this isn't my first rodeo. The staff is very disrespectful and don't try to help a new person. In fact they try to make you feel stupid when you ask for an assist which puts the resident in danger. An excellent example of their practice is the many times I was told that "this is a fast paced facility and you need to speed up with each resident". I was given 15 minutes to complete each individual shower. This is skilled nursing and I am not slow but I am thorough and don't skip steps that are in place for a reason. I work as a per diem CNA now and have been to many more facilities since working for them. Thank God these other facilities have restored my faith in long term care and rehabilitation facilities. They aren't all run by phoney uncaring staff and actually do provide knowledgeable and safe care for their residents.

They are good at taking care of the people that are here. They try to make the people lives better…read morein daily life.

Dr. Wolf is amazing. No waiting, he always makes time in his busy schedule to get you in. Top notch…read morecare.

I mistakenly assumed my aches and pains were just something I had to accept after having chemo and…read moreradiation this past year. Just two brief visits with Dr. Wolf, and his adjustments were just what was needed to keep me pain free! I highly recommend his professional and compassionate help.

If I could give the billing department a ZERO I would!!!…read more You cannot justify a 20 minute visit with a doctor & her handshake meeting worth $400. Not acceptable with any type of business. The 1-Star will go to the Doctors/Nurses Who are actually extremely nice but was very honest and said this is not the right practice for your "holistic way". You can see the doctors are frustrated with the systems and that they know that the companies they work for just want to get people in and out with PX and get their money they have no intention to ever work with anybody they just want to bill them for any little thing!

The staff here is always very friendly and helpful. The doctors take their time with you at every…read moreappointment. Today I almost fainted after lab work and they wheeled me into another room to lay down and got me a cold rag lol. It was embarrassing, but they were so nice and caring! I also take my son here and his doctor is great with him. Dr. Frandsen is really great! I highly recommend this facility.

Great care! Shannon's knowledge and expertise is excellent. Everyone in their office is friendly…read moreand helpful. They know what they're doing!!

Knee surgery, recovery, PT. All part of the process and necessary. After laying around not…read moremoving, icing my swollen knee and taking pain killers I hurt all over. My back was sore and I felt like an older man than I am. The physician said it was normal as I was not walking correctly, was favoring the one knee and that physical therapy would help be normalize again. Hamilton Physical Therapy operates within our work-out place, The Canyons, bills themselves as a Sports Rehabilitation Center and Dr. Behm, my orthopedic surgeon, recommended them, so there I went. My opinion of PT up until my sessions was rather negative as all I saw were people being supervised as they peddled a stationary bike. Was I wrong and off-base. Jen and Thomas have been wonderfully professional and extremely competent body engineers. They truly understand how the body works and what one needs to do to make it work correctly. In my hour sessions I have been put through seemingly simple, but very arduous exercises. And I had to do them correctly so as to maximize the effect on whatever part of my legs needed them. After an hour I was tired and initially I could not practice for two days afterward as I was too sore to do so. Talking with a friend who inquired as to how I was recovering from my surgery and PT she mentioned that her mother had also undertaken similar surgery, but did not do any PT afterwards. This resulted in her never walking correctly again. A big lesson and one that encourages me to stick with it. Hamilton PT is a great bunch of professionals that personalize treatments. I have been very impressed with them, as well as how valuable PT is in post surgery recovery.