DO NOT WASTE YOUR MONEY at Marcum's Nursery!!!!!!!!!!!!!!!!
I bought an $84 shrub on 4/3/2023 from them and almost within a week it started dying. I've had this problem before from them with another purchase or two so I wisely (or so I thought) kept my receipt just in case. The people at the cash registers when you check out say they allow a 1 year guarantee on their plants, so surely less than a month would be honored.
I pulled in this afternoon and went towards the back/side of the business (because I did NOT want to have other customers seeing my misfortune, because I actually thought these were honest people trying to make an honest living). I was greeted almost immediately by an older gentleman (clearly a manager or higher) that immediately started bending and breaking off pieces of the dying shrub (southern wax myrtle) and was asking "how can I help you?"
I said well I'm returning this shrub I got from you guys because it's obviously not thriving. He asked if I had my receipt, I said yes and started pulling it out of my wallet. He then said, well let me take it to our greenhouses in the back (picks up the shrub and starts to walk away with it) I said, I just want my money back, I have the receipt. To which he replied, well I have to see if this one is under partial warranty. I said, I have the receipt right here; it says 4/3/2023.
He then blows up. Says I'm not getting my money back. Says I'm not just going to do what YOU want. I said then put my shrub down, that's still my property.
He puts it down and tells me to get the fuck off of his property
* we're in the parking lot and others are now seeing this *
I said are you really not going to refund me my money?
He keeps pacing back and forth at me like he's going to charge or attack me at any moment. Yelling at me. Cussing at me. Kept saying I was being a "bully".
I finally cracked, and I called him a cheap bastard. Obviously this guy was not a part-time employee. More than likely he was a manager if not owner.
Finally, as I'm getting back in my truck he says, "be sure to tell your friends!"
So I am!
P.S.
He also yelled that I was responsible for not watering it. I said, it's rained for an entire week!!! Lol read more