We first learned of Marco's Pizza being huge fans of the now extinct joyful experience of walking through a movie store like Family Video to pick out our movies for the weekend. That little window to the pizza side allowing the wafting smells of glorious food to come in was genius and irresistible. While the movie rental experience, and the lofty late fees we always seemed to accrue are now long gone, we still love the occasional delivery order from our local Marco's Pizza. Marco's offers a great menu that is consistent and a good value. We are never disappointed in the quality, flavor or service. read more

Really good pizza at a fair price. My favorite is thin crust pepperoni, Italian sausage. Every Tuesday buy one pizza get one free you can't beat that deal. read more

The Pizza was absolutely delicious...and it was a pleasure staying home because they delivered! We certainly WILL be repeat customers!!!

So excited to grab a pizza here! I just love their crust toppings and the old world, spicy, cup style pepperoni is delicious. 10 minutes out of the oven and straight in my car meant that even with a 15 minute drive home, the pizza was still hot! Service was friendly. No seating, so keep that in mind. Refreshing change to the other to go pizza chains read more

The pizza was delicious! Plenty of ingredients, meat and veggies . I ate for my dinner and breakfast the next day!!!

I was so disgusted by how unclean and bugs this place has.. so unprofessional seems as though management hates customers even With ordering it feels like Your just nothing but more work type of attitudes read more

Bought 2 pizza. Took them home to open and see only 3/4 of pizza had ingredients and both burned around the edges and curled up. Called to complain to mgr. Only for him to be very rude ,yelling and refused to make it right.Never will order pizza there again. read more

Good atmosphere nice people food prices responsible food and drinks always fresh and serviced on time

Dillon at the Charlestown Rd. Store is GREAT!! Always has a positive attitude and very helpful! Pizza was great!!

I've always felt like this is a pretty underrated chain. I'd wager that most fans of Marco's Pizza started off as Family Video regulars who were eventually enticed by the aroma of fresh pizza pies next door. This was an especially strong selling point at the Family Video stores that provided Marco's with an order window, so you could grab dinner for the family without leaving the comforting embrace of the "New Releases" section. Seriously, words can't describe how brilliant this synergy was. These days, Family Video is sadly no longer with us, but Marco's is still kicking. And they're good enough to stand on their own, too! Their pizza can't spar with the heavy hitters in our local pizzeria scene, but it's certainly a step up from Pizza Hut and Papa John's. The topping variety is strong (glad they haven't ditched anchovies like other pizzerias have) and you get some serious bang for your buck - especially if you opt into their promo emails, because they offer some killer deals there. I will say that I decidedly prefer their thin crust to their hand-tossed, so try that first. R.I.P. Family Video, and long live Marco's. read more

NOT A SINGLE EMPLOYEE WORE A MASK. I understand that masks are uncomfortable but to be handling food and have a lot of people in a small location(10+ with 0 social distancing), it is just irresponsible in the food service industry to take absolutely 0 healthy and safety measures during this pandemic. I am very sad that this business is not taking it seriously and will not return. read more

We ordered a large 2 topping pizza with pepperoni and mushrooms. We added feta cheese and an order of cheese bread. Our total was $17.37. Not bad. BUT first...we were not informed that we could have added a yummy crust option like garlic butter or Parmesan for free. I would have loved that! They do use a lot of toppings but they use canned mushrooms, not fresh. Our feta cheese was loaded in the middle of the pizza and not spread out. The cheese sauce for the bread is not edible. The cheesy bread was yummy though. Not sure about the movie rental deal. We will not order from here again. read more

Marco's Pizza - Pizza Near Me - New Albany, Indiana

Customer service is deplorable! My husband ordered 2 pizzas recently on a snowy day. What we got was basically cardboard crust with pepperoni and sausage on top... no cheese! Who the hell makes a pizza and forgets to put the most important ingredient?! The weather was so terrible that he didn't want to drive back for a replacement. Instead he called to complain and was told we'd be given a "credit" on our account. My husband kindly trusted that they would actually follow through with said credit or at least note the account. Nothing was even noted when we were willing to try this questionable place again and my husband was accused of lying about their mistake. We learned our lesson and will never waste our money here again! read more

I'm a NY pizza guy but Marcos surprised me. The Hawaiian was killer and the margarita excellent. Thank you Marco!

I ordered an extra large pizza with wings and never received my order. Two hours later after the driver and someone from the store calling me saying my order was on it's way I finally get told we were out of area of delivery and that I would get a refund. That someone was supposed to call and tell me. Well, I called four times in a week and keep getting getting told they were sorry and will refund my money right now and would ger an email notification. 10 days later and still no refund. Forty dollars spent that I received nothing from. This was our first day in Destin, FL. I will never order from this place again. read more

I ain't never mad at Marco's.They mess up sometimes but only in ways that are really beneficial to me, which I think is an excellent business model. Like, 'Oops, we accidentally made you two large pizzas instead of two medium, you're welcome.' Or 'Oops, you guys order from us like every other week but we keep sending you 30% off coupons that say we've missed you.' Or 'Hey, I know we told you it'd be 45 minutes for delivery and I know it's only been 15 minutes but here I am.' Plus, their pizza is pretty much the best in the area, barring 8th Street, and they'll bring you a free movie, which is nice for some reason, despite the fact that we pay for 76 goddamn streaming channels on our spaceship of a TV. read more

I can get better pizzas at the gas station. They say they make their crust fresh every day but I have to call bs on that claim. Topping is skimpy as well. read more

I've been a customer of Marcos for several years, but because of disappointments with more recent orders, I've ordered less and less frequently. Tonight they've lost me as a customer. Pizza delivery is supposed to be about a convenient and worry-free quick meal. After 40 minutes wait time, my pizza shows up, but without the movie I'd also rented. (Their website says free movie rental with a purchase, but good luck getting that feature to work.) So, I wait for the delivery guy to go back for the movie. I live less than 5 minutes from the store...I know, I've done carryout orders before. About 20 minutes later, he still hasnt come back. I've set aside my work in the house (some repairs, so yeah, having a convenient meal was the plan here), and decide to start on the pizza even though I'm still waiting for the movie. The pizza is half cheese and half toppings, with extra cheese on all of it. Or that's what it's supposed to be. The side that's just cheese is more than half crust (like 3-4 inches of crust), with a small circle of cheese in the center. But, by now I'm hungry, so I start eating a piece. But I'm getting angry with every bite. $30 plus tip for this, and this is what they bring me. I'm tired of being disappointed with this company and letting it slide. So I call to complain, hoping they'll set things right. They tell me they don't see where I've rented a movie (I do, its on the itemized receipt). Does this mean I've been waiting gor a movie run that hasn't even started yet??? They offer to credit my account, but really, I just want what I ordered. They say they'll remake it and send it with the movie. But--they want the other pizza back (?)-so even though I'm hungry, I dont eat any more of it. Whatever. Another 40 minutes goes by. I call to check on things, angry now because what was supposed to be a quick, convenient, easy meal, if overpriced, is now anything but. The manger on duty gives me all kinds of reasons why I'm still waiting on my order--but it's obvious to me they didn't make correcting their error a priority, just put me back in the regular queue. So, offering to put a credit on my account really doesnt help at this point. If they valued their customers, at least a partial refund should be offered. $30 for this crappy service. And the pizza they brought the second time isn't much better. So, yeah, I'm done with this company. They've gone downhill, and how! Be forewarned. There are plenty of other pizza joints who'll do better. read more

Marco's Pizza - This is with "extra cheese"? - Pizza Near Me - New Albany, Indiana

Marcos is located inside of Family Video on Charlestown Road. I had never considered ordering from them until I saw their episode on Undercover Boss. There aren't a ton of delivery options in New Albany so I was pleased to see that they will deliver salads and sandwiches in addition to pizzas. You can also order a video from Family Video on their website and they will deliver it. I ordered one of their specialty pizzas and it was about the same quality as Papa Johns and the delivery was super speedy, less than 20 minutes. I would definitely order from them again. read more

Marco's Pizza - Pizza Near Me - New Albany, Indiana

Best "fast food" pizza in New Albany. Blows Papa John's, Pizza Hut and Dominos out the water. The Pros 1. They have great prices 2. They Do not skimp on toppings (see pics I posted) 3. Hands down BEST employees ever!! 4. Go pick it up you get a free movie. 5. They go out of their way to make you feel like the best customer ever. 6. My first time ordering from them, I informed the guy that I never ordered from them before. And he went out of his way to explain everything on the menu. Even gave me great discounts and even on the receipt there was a note to delivery driver that..."I was a first-time customer and treat me like a rockstar". How freaking cool is that? They won me over after my first visit. It's our favorite place to get carryout or delivery pizza. If you are disappointed in any way by this place in New Albany then something is probably wrong with you. Now sadly it's time for the Cons. 1. There are absolutely none!! read more

Marco's Pizza - The deluxe Hawaiian chicken. You can barely see the cheese on this pizza. This is a family favorite even with the kids. - Pizza Near Me - New Albany, Indiana

See all

I saw a flier for this pizza place and had to check it out. I found out that it's actually in the Family Video store on Charlestown Road. There's an outside entrance and also a window that you can order at while you're inside the store. The restaurant is part of a national chain, but the pizza was better, in my opinion, than you'd find somewhere like Papa John's. They'll add a topping to the crust for free, such as garlic butter, Italian seasoning or parmesan cheese. I had the garlic butter but I could smell it more than I could taste it. I also had an Italiano sub, which was okay. The ham on it wasn't very appetizing, and I took that off. Still, it's a nice concept to pick up "dinner and a movie" in one convenient place. I'd probably try another pizza in the future. They also have salads and the normal sides like breadsticks and cinnamon sticks. read more

Marco's Pizza - You can order inside Family Video. - Pizza Near Me - New Albany, Indiana

I've never had a bad experience from here. Their pizza is always hot and comes well within 45 minutes. Way quicker than most other pizza delivery service in the area. They constantly send coupons that keep us coming back and doesn't taste like cardboard like the retail pizza places around. The two times they've messed up they made it right, the first time we ordered a large, but they ran out of boxes. So instead we received two medium pizzas, which they disclosed to us. Um, yes please. More pizza for us. With an 11 year old who can eat half a pizza himself it's appreciated. The second time they forgot two of the toppings on our pizza and a two litter. Not only did they remake it and bring us the two litter, they told us to keep the original pizza with the missing toppings. So yet again a win for us. Their customer service is always great and their deliver personnel are speedy. read more

I have ordered from Marco's about once a month for the last three years... The last five times the order has been below par. I complained several times and the last time I got a call from the manager, Paul. He offered to buy my latest meal which totaled about $23.00. I called today and was told no credit exists, Paul isn't here and he didn't answer the phone. If you are going to mess up orders, at least make sure that you hand out the meal credits you promise. This place is just sad. read more

Ordered for first time. Pizza look good but I personally went with a salad. Loaded up and very good. Quick delivery. Good food. read more

We were delightfully surprised by Marco's pizza. They offer many coupons through mailed flyers. If you rent a movie from Family Video and are feeling lazy and don't want to cook or return your movie - Marco's will pick your movie up during a pizza delivery. Better than Pizza Hut, about the same quality as Papa Johns. It has a crispier crust. I suggest adding the garlic on your pizza. It is pretty delicious. For a pizza delivery that won't break the bank, choose Marco's. read more

Ordered the small all meat pizza and antipasto salad.. Pizza was pretty good.. But enjoyed the salad even better...

Wow what a place! For pizza I honestly would have thought this was a homemade place. It was the fast food like place. Not until I got there did I realize it was. The pizza was way better than I expected, Along with our cheese bread. This would definitely be a weekly pizza buy for me. Excellent taste and quality. read more

Ordered (for delivery) a large 3 topping because I had a coupon. I wasn't expecting much, but was pleasantly surprised. The old time pepperoni is awesome. The only thing that kept me from rating a 5 was that when I opened the box, toppings had "slid" over to one side, so one side was heavily topped and the other scarce. Great taste, great price. Much better than Papa John's. read more

The best national pizza chain now and into the future, well worth the 15 mile drive from Louisville, Kentucky to New Albany, Indiana!! No brag-Just fact!! read more

Watch out. This place will let you place an order. Then call you 3 mins before it's supposed to be delivered saying they only sometimes deliver to you. If I can place the order I should know then if you will deliver. I could have ordered 45 mins earlier from somewhere else. It won't let me give zero stars. But that's what I rate Marco's read more

Marcos Pizza is by FAR the best I've ever had!! The only thing I am upset about is not finding out about it until a few weeks ago!! I'll never waste my money at another pizza place again read more

I usually never go out of my way to say bad things about companies.....but I SWEAR I WILL NEVER EVER GIVE MARCOS PIZZA MY BUSINESS AGAIN. And I strongly suggest any/everyone that wants to be treated with respect and professionalism go elsewhere too. I ordered a pizza at 10:09 for carry-out. Sent my brother to pick it up 30 mins later...they said they don't have it. I call and explain that I paid for it online via my card and they said that they gave it to someone else. Which is crazy to me since they didn't ask the person for a Card or ID... sooo they refused to refund and remake the pizza only one or the other. WHICH I THINK IS BS... AND THE MANAGER ACTUALLY HUNG UP ON ME!! so now Im waiting for my refund and without a pizza because I refused to pay the amount due to the inconvenience... Sooo I can't get a free pizza when you messed up and gave a free pizza to someone else...and I am the one having to go through all this inconvenience.. read more

This is some legit pizza - looks questionable because it is located inside or next to a Family Video, but looks can be deceiving. I have had their pizza twice and neither time was disappointed. Cheese sticks are also pretty dang good. read more

I started out really loving Marco's, but my past few experiences have me really down. The last order the pizza, was about 1/4 crust and the topping were all center loaded. Used to order at least every Friday. We will have to try someone else, for a bit. read more

Love the pizza and the price! Better then the bigger chains. Maybe it's the fresh dough and Munster cheese. Recommend if you like New York pizza. read more

What a truly horrible experience it was trying to order once again from the Marco's Pizza in New Albany Indiana. I have tried to order from this store on four different occasions only to have them call me back after placing my order and informing me that they do not have anyone to deliver it. Last night I tried once again to order from the store without success. I placed my order at 10:24 through the online website. They called me back at 10:30 and informed me that they stop delivering at 10:30 even though it clearly states they're open till 11 on the website. I informed the employee on the phone that I placed my order before 10:30 and therefore they should go ahead and deliver it to me. He repeated that they stopped delivering at 10:30. I asked the employee for his name and he hung up on me. I called back and spoke to the manager, it did not go well. If you want to know who does a better job the answer is EVERYBODY. Avoid this place at all cost, you will be very glad you did. I tried to call their corporate office complaint line and no one answered the phone. Not surprised! read more

Awesome pizza, much better than the big chains. Plus the added bonus of getting to rent a movie with your pizza. If you get delivery they will even return your movies for you or bring you a new one! read more

Marco's is, by far, the best non-expensive delivery pizza I've ever had. Their competition (Dominoes, Papa John's, Pizza Hut) can't hold a candle to the quality and taste of Marco's Pizza. I feel very fortunate that, given the small number of locations, New Albany has one. read more

Great pizza, great fun service, kids love doing the movie/pizza night. Family video next store has free kids movies too, so keeps it easy on the wallet. read more

Would rate 0 out of 5 stars if it were an option. Where do I begin with my horrible experience I had this afternoon? First off, this is the New Albany, Charlestown Rd location. I called in an order for my wife, 2 kids and myself. The girl on the phone sounded so p***ed off taking my order, it was clear that she hates her job and possibly life itself. I told her I wanted a medium thin crust with white sauce, pepperoni, sausage and mushroom. I get there to pick it up and it's red sauce and also has black olives on it? Not sure how they messed that up. So I walk back in and inform them of their mistake, only to be interrupted by Jeremy, "the GM" and tell me that in order to get white sauce on my pizza, that I must begin by informing them so? That's the first insult to my intelligence of the afternoon by Jeremy "the GM." He said it would take 20 mins to remake my pizza, I chose not to wait and just took the pizza home. Of course, my 8 year old daughter doesn't want anything to do with the pizza because of the olives... So I call Jeremy and ask him, very politely, if he could remake the pizza the correct way. He says yes. I then ask him to please have the pizza delivered, as I have already driven there once for a pizza that they messed up, he laughed. He laughed out loud and told me no because it was "called in the first time as a carry out." Insult number 2. I drive back up there only to met with multiple more insults and verbal attacks by Jeremy, "the GM" telling me that I never stated I wanted my pizza this way, and that if I said anything else was said about it, that I wouldn't be receiving my correct order today... so I walk outside, to assure I don't say anything and so my children and wife could have some lunch. Wouldn't you know he follows me outside. He then starts to tell me that "I don't care about this F'ing job" and that "if I wanted to 'take it there' then we could most certainly handle this situation right now like men" (he was referring to a fight! Over pizza! I couldn't believe what I was hearing so I walked around him and paid no more attention to him. We go back inside, I get my remade pizza, only to find out that it's been made WRONG AGAIN! It was thick crust! I told him it was wrong, he tells me that I never told him that it was supposed to be thin crust, and that he wasn't making me another pizza. So I took it and left. He asked me not to come back to "his business." All because THEY messed my order up. Blamed it straight on me. I'm calling corporate first thing in the morning when they open. read more