If I could give over 5 stars, I would. Ned and Cameron were fantastic about answering all of my…read morequestions, being totally upfront about what they were doing and the timeline of my situation, and working until the job got done. I would recommend Edgeworth Appliance to anyone who needs their appliances repaired or replaced. Detergent fell all over the front of my 2021 LG 3400 washing machine, which had otherwise been working fine. I found Edgewood through the LG service website, and Cameron at Edgewood was able to send Ned to me the same day to evaluate my machine. Initially Ned thought it could be repaired and he ordered the parts. A few days later when the parts came in and Ned installed them, It turned out that the detergent had done more damage than he thought and that it would be more cost-effective for me to go with a new machine. He didn't charge me for the parts, and instead priced out a replacement machine (I ended up going with the LG4000 since they had it in stock and it has a sanitize function and wasn't that much more expensive than the 3400) and told me that he would be able to install it for me the next day if I wanted. Ended up being the day after, but Ned kept in touch to make sure I was ok with the delay. Cameron also stopped by to help Ned carry the machines around since the staircase in my house is tricky. I like the new machine, and I am happy.

Cameron fixed our freezer and because he was so good, we hired him to install a new dishwasher --…read moreboth times, novel solutions rather than charging for a more expensive fix. Reliable, effective and a good guy. Will rehire for sure.

When we came home one night to a refrigerator making souds like a jackhammer and everything in the…read morefreezer defrosted, we thought for sure we needed a new unit. After we cleaned it out and plugged it back in it seemed to work fine but we needed assurances. We contacted Adesso and after talking to Griffith on the phone, we made an appointment. We were glad we did. What happened after that were things we do not remember ever happening with a repair service. They called to confirm the appointment the day before and Griffith called in the morning to let us know he was on the way and might be a few minutes late. He arrived, listened to the details of what happened, immediately knew what the problem was, made the fix. He then told us why the issue happened and what to look for to make sure it doesn't happen again. He was done in less than 30 minutes and the price was extremely reasonable. The manner in which the entire process was handled from making the appointment through the resolution was professional and there is no doubt that if we need another appliance repair, we will call them again.

Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our…read moreoverheating dryer. We have been using Adesso Appliance Repair for over eight years, and have only good things to say. Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and totally reliable. He arrives when he says he's going to arrive. If you leave a message, you will receive a call back promptly (even if it is to say he does not repair that particular product). Griffith is great and we highly recommend Adesso Appliance Repair.

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Sergey did amazing job to repair my washer and recliner! Tha…read moreprice is reasonable I definitely recommend him if you need to fix something.

Immediately responded and came out in a very timely manner…read moreGave quote and came back quickly when parts arrived Highly recommend this company for appliance repairs

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

I called Friday morning and by 4pm, Hamid had arrived, diagnosed the problem and fixed it at a…read morereasonable price. Now my refrigerator is running like a champ. Hamid was quick, neat and he had the parts to fix the problem. Some companies will send a tech without parts, tell you they have to order a part so they can come back a second time and charge you more. I will be using Salam appliance repair again!

Our refrigerator and freezer became warm at 4 pm so we scrambled to find a repair company. We…read morecalled about 6 different local places and Salam Repair was the first to call us back and did so within a couple of hours. The others that did respond no longer service Salem or had an answering machine and called us back the following day. Other companies could squeeze us in later in the week or not until the following week. Salam Appliance Service came the next day, called ahead to confirm when they would arrive and did so as promised in the time frame they quoted us the day before. They checked everything out and found no problem and explained that it's normal for refrigerators to cycle and thaw the freezer. We also had the temperature set wrong which probably contributed to the issue. Price was $85. We will use again and highly recommend.

I took a touch activated halogen lamp that is an unusual color to Fixmaster, because it was perfect…read morefor my needs and I could not find a replacement. It was not an expensive lamp but i thought I'd see if it could be repaired for a reasonable amount. The owner of the shop was very knowledgeable and he diagnosed it and ordered a part. When I picked it up he demonstrated that it worked and he chatted a bit about his life, which was very interesting. The charge was very reasonable and I was pleased to have my lamp back in perfect working order. This guy is a treasure and a repair whiz!

Brought in a KitchenAid 6 and 1/2 quart stand mixer before Christmas time to get it repaired for my…read morewife. Paid a deposit for the part which was $80. I was told the remainder would be $120 and I could pick it up in a couple weeks. I said fine. Life happened and I couldn't get the money back in time for the two weeks so I called the guy and let him know that it would be a while before I could come up with the extra 120. Finally have my affairs in order today and found out on the phone with him that he already sold this mixer. What the hell am I supposed to do now? I was never told that this was the agreement that after 60 days it would be his. I was never informed of this and I never signed anything that stated this. What action can I take here?

Great service. Valery was very knowledgeable and professional. We would schedule them again if…read moreneeded. Easy online scheduling with a confirmation call from Patricia. Thanks!

Do not use this company they book your appt and then call hours later and cancels and doesn't offer…read moreanother appt for more than a week out.

My 20+ year old Maytag stackable washer stopped working Friday morning. We called Saturday (they…read morewere closed), left a message, and got a call back first thing Monday morning. The repairman was here by 9:10 Monday, replaced the broken piece, and had my washer fixed in under 30 minutes. I'm happy to pay for proficient service like this!! This level of efficiency, professionalism and dependability is hard to come by these days, but was top notch all around, from the gentleman on the phone Mike, to the repairman who came to the house. I could not be more relieved to have reputable service like this just one town over! Thank you!

I highly recommend Greg Rogers . Very punctual, honest , fair prices . I have been using them for…read moreyears . Stick to those simple appliances without the fancy smart features and buttons . You save a lot of money and aggravation and you keep a business like Greg Rogers open for a long time to come .

the service tech was outstanding in his ability to service the issue with my washing machine in a…read morevery reasonable period of time. he also had good advice on how to help protect the longevity of the appliance. definitely someone I would reach out to again.

I was very impressed with this company. They gave me a flat rate estimate promptly and assured me…read morethat this amount would be deducted from any future costs should I hire them for our dishwasher repair. Adam was our service technician, and he was punctual, friendly, and professional, even with my curious cat trying to supervise him the entire time! He did lots of troubleshooting, and was at my home for about an hour. Once completed, he thoroughly explained what would happen going forward if we decided to go ahead with the repair. Ultimately, we decided not to repair our dishwasher, as it is pretty old, and it wouldn't be worth it in the end, despite a certainly reasonable cost. However, I will definitely be keeping Pegas in my contacts for any future appliance repair needs. I highly recommend them!