the customer service is rude and ignorant. I haven't shopped at the store for five plus years…read morebecause the staff is so unprofessional and rude. went in today, store still a disorganized cluttered mess, staff still slovenly and the staff also so rude I might sue. if canadian retailers don't clean up customer service gangbanging criminals I will shop only at American owned outlets. disgusting.

It may be smaller than the big box stores, but the service is top notch. There are always friendly…read morestaff to help AND when you ask where something is they actually accompany you to the location. Not like Home Depot, Rona, etc who just say "Aisle 27, I think" and turn back to whatever is more important to them. Home Hardware cares about customer service. And they often have all the tills open! Great place.

This is the best Home Depot I have ever been into. We are doing a renovation so we were literally…read morein there every day for ten days straight. The service did not change. It was exceptional everytime we walked in that door and we were in gardening, plumbing, tiles, lumber.... dealt with many different departments and all the staff was outstanding. And unlike Vancouver (where I am from), here you walk in the door and someone greets you, people were always asking if they could help us find something. And they always had everything we needed. A really exceptional Home Depot. Cudos to the staff.

Honestly Dealt with BOB today with a client of mine Jackie and he went over and beyond for us Home…read moreDepot sure is lucky to have him represent there franchise. Will be only speaking with BOB from now on..

Apathetic lazy cashier in the garden at the Kelowna store. Knows nothing, can't get tape for the…read moreprinter and can barely ring in the items! Whomever hired and trained her should be fired . Rona has no concept of customer service and the plant dept is the worst. We are trying to buy Canadian but they really make it hard.

Picked out some cement slabs and asked the guy there if he could please get the fork lift and load…read morethe pallet 2200 lbs. he said you have to pay first which is fine I ran in and paid 5 minutes , came back out with the slip and he said his shift was over and wouldn't load. It would have taken him 3 minutes. He had spent the whole time we were there chatting up a co worker girl,not working at all. I had to go in and find an operator.