A terrible experience from start to finish. Poor communication, lies about their call attempts…read more(They just say your number is disconnected/not in service) and the communication between the Dentist and Reception is non-existent.
I booked an appointment for oral sedation for a severe tooth extraction, was told to be there an hour before my appointment to allow the sedation to kick in, only to learn that the dentist does not offer oral sedation. The reception "had no idea" that my dentist didn't offer this. So my only option was to take numbing, or do the exam that day and then take more time off work to come back 2 days later when another dentist that does oral sedation would "likely be in"
Then after the appointment, while switching out the gauze, the gauze caught on the stitches he put in, and just to get it out of my mouth, i ripped out the stitches, causing another whole bout of pain.
Its a simple recommendation from me, Numb out your mouth with some Anbesol, go find a homeless individual in a back alley, give them $50 and tell them which teeth you need out. It will hurt less in the long run!
An update: July 2, 2025, I spoke with the manager of the clinic and she said that her receptionists don't know which dentists do or don't work with oral sedation so its really not their fault. I was clear that they need to properly address the issue and get back to me with a solution and then I gave them the day to look into it properly. I have not heard back from the manager, whom I believe her name was Christina. And after seeing the level of professionalism on their 1 and 2 star reviews, I can honestly say that I do not expect them to accept responsibility for their errors. I am grateful for the dentist who did the best he could to alleviate my pain, and it is unfortunate that the issue with the stitches happened, but it could honestly happen to anyone. It is even more unfortunate that this dentist has to work with administrators who can not adequately support him while he is trying to help people.
Update 2: July 2. There was no further communication from the clinic. They refused to accept responsibility for their errors. I have reported the experience to MDA for mediation, and will be reaching out to a lawyer in the coming days.
It is highly recommended that this clinic be avoided until such a time that they can take responsibility for their actions. If they can not even go as far as to give an apology, they can't be trusted with medical procedures that can impact a person's health and well being.
Update 3: July 3 2025. Today something incredible happened. I have become the latest victim in the Greenwoods Dental Clinic's particular brand of review replies. It was every bit as great as I had hoped it would be.
First things first, the satire about a homeless man doing dentistry was taken seriously and that brings so much joy you don't even know.
Second, apparently I emailed asking for compensation. I would love to see that email. I absolutely told them I wanted a resolution which could have simply been just an apology, which to date I still have not received.
Third, my appointment was on Monday June 30, not Sunday. There are plenty of dentists that I could have went to, but I mistakenly went here because they openly offered oral sedation, which was the main draw to me selecting this mess of unprofessionalism.
Next, apparently this is a fake review. I openly encourage ANYONE who wants to see the documentation to message me anytime. I will happily share every piece of documentation I have if it helps even one person avoid the kind of experience I had. Every email, all the insurance claim info which due to what they put me through has been reversed, literally anything and everything I have will be made available to all of you.
Lastly, the complaint has already been filed with MDA. A lawyer has been contacted and we are waiting for details from the MDA before proceeding. I absolutely love the threats, profanity and unprofessionalism publicly posted in the reply!
I will be updating this review regularly
