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    Maplelag

    4.0 (1 review)

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    8 years ago

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    Best Western Premier The Lodge on Lake Detroit - Exterior

    Best Western Premier The Lodge on Lake Detroit

    (25 reviews)

    $$$

    Even in the winter time it's absolutely gorgeous, the beds were comfortable, the staff was…read morefriendly, and the food was very good. We got the chicken bacon ranch and the artichoke dip.

    If i could give this place - 10 that would be the rating! This has been the most disappointing and…read moredisgusting and very expensive experience I've ever had for the most outrageous price and worst service EVER! We purchased 2 rooms, one a jacuzzi hot tub room, and one standard room on 6/14/24 - 6/16/24. Totaling about $1800, not including any food or drinks we purchased. The night we checked in seemed OK at first. As the night went on, it just started going downhill. First, they did not have the staff on duty to properly service guests. The staff that was on duty were not timely and very knowledgeable when asked questions about the property and area. The night we checked in, later, after we had settled in and around bedtime, I was preparing to take a jacuzzi, I had filled it up and had just sat down, and I looked back to put my arms up on the side and I found an unusually large amount of pubic hair and soap scum on the ledge of the hot tub (see pictures). I went to the front desk to tell them what I had found and the overnight staff told me that they could give me cleaner and some rags! To my dismay, I was completely disgusted and said I want to file a complaint and I would like a well as deserved to be given a discount of compensated a room and she told me that I would need to talk to the manager in the morning. I obviously returned in the morning and I was told by the manager on duty told me that the night staff offered to clean it and I refused! I replied "no such thing was offered and I was told that she would give me cleaner and rags and to clean it myself" (which of course I most certainly did) and that they could give me bonus points to use at another time! And the food! Terrible! Service! Inexcusable and extremely rude as I was called a B!*$h for asking why our food was taking an hour and 20 mins. I will NEVER EVER recommend this place nor will I EVER stay there! This is bad, bad custmer service, bad management, and plain disgusting. And I'm a Professional Chef who has served customers my entire life! The ONLY GOOD THING WAS THE VIEW!

    Country Inn & Suites by Radisson, Detroit Lakes, MN - What appears to be mold was under the shampoo bottle that was placed on a corner of the bathtub.

    Country Inn & Suites by Radisson, Detroit Lakes, MN

    (9 reviews)

    $$

    Whoever designed what appears to be a recent property update has never stayed in a hotel, or…read morethey're completely incompetent. That, combined with uncaring management, has taken "hospitality" to a point where we won't be coming back. 1. The room price was different for each of the two weekdays we were there. The clerk stumbled and fumbled a response, suggesting that it was a Booking.com issue. 2. The shampoo bottle holder was broken. The bottle was resting on a corner of the bathtub. When we removed it, what appeared to be mold was on the bathtub where the bottle had been placed. It had to be there for quite a while for that to occur. 3. There is no counter space in the bathroom to place toiletries. 4. A grab bar was located behind the toilet, positioned under a glass shelf. Still struggling to understand how someone needing to grab onto the bar would be able to do so. 5. The toilet did not appear secured to the floor. 6. The shower head was too high on the wall, making it difficult to reach, and it was not possible to adjust the head. 7. Tacky, handwritten notes indicated that several juice dispensers in the eating area were out of order. 8. The desk lamp had no shade. 9. The TV was maladjusted; the picture quality was horrible.

    General: Stayed here in May 2024 for a work conference…read more Location - Great spot a short walk from Detroit Lake and right off the highway. You have a Casey's Gas Station (great pizza) right next door and town is just a couple miles down the road. Rooms & Building - Hotel is standard to other Country Inns I have stayed at. Neutral wood tones with moderately comfy furniture and grounds. My room was in decent order. Lots of places to charge my electronics and a very comfy bed. Microwave and small fridge included. Amenities - There is a nice pool, sauna, and hot tub setup on one end of the building. There is also a fire pit table outside on a small patio attached to the pool area. The lobby sitting room is pretty nice and a comfy place to read a book or take a break. Free coffee is available during the day and cookies at night (if you can snag one before they are gone). Food - There is a free breakfast buffet offered at this location. The breakfast layout is your standard waffle bar layout. Hot options include eggs, potatoes, breakfast meat, sausage gravy, and waffles. Continental options are available too such as yogurt, cereal, breakfast breads, fruit, etc. Vibe - Lots of rules with fines at this location. No early check-in or check-out unless you are willing to pay extra. Staff were not very present, seemed to be away from the front desk a lot but they were nice enough when I met them. I chalk up the lack of staffing issue with the issues related with hiring enough people in the area. Reality vs. Online - Online pictures that I saw on their website matched the quality and condition of the hotel and rooms. I did not witness any of the damaged property photos that some reviewers have posted. Hotel shows minor issues of wear but that is to be expected. Price & Final Verdict - I paid about $120 for a room per night. Not a bad option when staying in the area. This location can be considered one of the middle of the road picks for Detroit Lakes.

    Country Inn & Suites by Radisson, Fergus Falls, MN - Minnesota-shaped pool/whirlpool.  Largest in Fergus Falls!

    Country Inn & Suites by Radisson, Fergus Falls, MN

    (16 reviews)

    $$

    Pleasantly surprised!…read more For a Best Western this was a very nice experience. The last BW we stayed in was in Illinois and it was unexplainably humid inside with a terrible moldy smell so I didn't have high expectations, but this one was very comfortable. Our room was clean and bright, the air was cool and dry, no smell, huge TV, abundance of towels, across the street from a gas station, Target, a few restaurants so the location was convenient... My favorite thing was the complimentary breakfast! There was actually quite a large variety of food and beverage options, and I cannot rave enough about the woman working in there. She was constantly in and out clearing dishes, keeping the food stocked and covered, wiping up every little crumb, and making conversation with the visitors, and asking if there was anything we needed that wasn't already out, etc. she was so friendly and helpful! I don't know if/when I'll ever be in Fergus Falls again but if I am, I'd come back here. My only complaint is that of all the cable channels, somehow Food Network was missing? But we settled for HGTV.

    Pleasantly surprised by this place in Fergus Falls. We were in town to see family & while this…read moreCountry Inn & Suites is clearly older, the rooms were clean, and generously sized. We didn't try the pool but it looked wonderful & always had lots of people in it. Our only complaint is that the carpets in the hallways are a super weird design that looks like something is leaking; clearly it's the design, but it's really off-putting.

    AmericInn by Wyndham Park Rapids - View of lobby

    AmericInn by Wyndham Park Rapids

    (8 reviews)

    $$

    Pretty nice hotel in Park Rapids that will meet your needs and you likely know what to expect. The…read morecharms of this place include that the lobby has a fireplace and is a nice, warm, and welcoming space. The continental breakfast is a step above many other similar hotels- they have waffles, the usual type of items (English muffins, danishes, etc), but also have a cooler with breakfast sandwiches, French toast sticks, and omelets. It was nice to see such a big variety of choices. The rooms are nice overall, no real complaints there. Nothing remarkable, but fit our needs. The hot tub was out of order, but there is a nice pool and a sauna. The pool roof has a lofted wood ceiling, which is always a pleasant design.

    Where to begin ... We had a family reunion at the Park Rapids AmericInn and it was a disaster from…read morebeginning to end. Most of the rooms were not ready after 4:00 (check-in time). And here's the biggest complaint - I woke up on Sunday morning with a bug crawling right by my face. I pulled back the covers and there was another one. I'm pretty sure they were bed bugs. I ran into the shower, threw all my stuff into a big bag (and left it outside when I got home). When I told the desk and showed them my video of the bugs, the only thing I was told was they would let the managers know. I called the managers a few days later and they had no recompense, not even a free night. I would think bugs in my bed would merit some reaction, but nothing. I was told to call the corporate office. When I called the corporate office, they said it is the hotel's responsibility. Also, I should mention that my son's room had a broken lock so they told him he would have to come to the desk every time he wanted to go in or out of his room to get it unlocked (or leave it unlocked). Seriously??!! After waiting at the desk for a long time throughout the evening because no one was at the desk when he wanted his door unlocked, he gave up and left it unlocked. Is there no one there that can fix the lock?? So now I find out our next family reunion is at another Wyndham AmericInn Hotel in a different location. I'm willing to forgive and forget so when I went to make my reservations, I saw that I did not get all my points from the bed bug hotel. I chatted with the corporate office to find out where the points were. After waiting on hold for over 15 minutes, I finally heard from the Customer Service person (I use that term loosely), who types that I'm only allowed points for 3 rooms per stay. Who knew??? Then he/she types "Is there anything else I can help with?" and signs off immediately ... so I guess I don't. My conclusion is that it is not a local hotel problem, it starts at the corporate office with really bad customer relations and no desire to provide customer service. I may find a different hotel close by for the family reunion this year - I don't want to give any more of my money to Wyndham/AmericInn (plus hopefully I'll have a better chance of not getting a bed bug room again). The photos are taken from the video I showed the front desk.

    Maplelag - hotels - Updated May 2026

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