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Maple’s Farmhouse

5.0 (2 reviews)

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3 years ago

Helpful 1
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Love this 1
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4 years ago

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2.7(7 reviews)
3.4 mi•Three Chopt, Near West End

My advice - DO NOT have a wedding registry here!!…read more This store has Awful service! It's really hard to believe that people could be so incompetent as the people who work in this store. I will say that they are friendly, but that's about the only positive I can offer. in our experience we have waited long periods of time because the staff doesn't know how to use the cash register, and don't know the products they sell, or can't find items in their storage room. One time they called us to let us know that someone had bought us an item, and when we came to pick up the item they refused to let us take it! There is no reason I would ever return to this store.

Snob Central. Have…read morebeen in this store about three times and have yet to be greeted by a sales clerk -- and girls, that's what you are despite your CCV attitude -- or even acknowledged, let alone asked if I might be looking for anything in particular. Twice I've literally stood at the counter with a clerk two feet in front of me and she totally refused to look up and acknowledge me in any way. With the state of retail today who can afford that type of attitude? Why do you passive-aggressively chase customers out of your store? Really an odd dynamic going on here and I'm happy to take my credit cards elsewhere.

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Fraiche - Treat yourself to one of these this weekend! The best treat. Hand made of  soy wax with 100% cotton wick. What is your favorite scent?

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Fraiche - Fine Bedding/Bath Linens, Bath Decor, and more. Visit us in-store to see our wide selection of luxury essentials!

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3.5(20 reviews)
3.1 mi
•$$

Inefficient online order pickup process. Greeted by multiple associates at the register who…read moreannounced to the online order pick up associate that a customer needed assistance. A young lady came over who was very polite and courteous and began collecting my information, she was told by Kim to do another task instead which was off putting for me since I had been standing there for a while already. Kim came to the pick up area, attention divided not acknowledging me nor what I what I needed. Upon return the second time, she finally asked for my information. Once given to her she asked for a photo ID and I had to go back to my car for it. The purpose of online pickup is to be faster than an in store shopping experience. The time it took standing around, getting the run around and interacting with the unprofessional associate... I could have walked in the store found my item and checked out at the register way faster as that was the only line moving efficiently with ample help. I do not plan to return to this location due to her negative attitude around me questioning why I needed an ID after presenting the name, having a barcode ready (that was never asked for) considering my name is very unique and the chances of anyone coming to get the order, on this specific day/time/at that very location, who wasn't myself or spouse, would be very random and unlikely to happen. Horrible interaction with this person. Truly lacked communication and customer service skills especially for someone in leadership. She could learn a great deal from her employees who set a way better example than she did.

I am so obsessed with this store. I came back to buy more Christmas decorations for next year and…read moreall their Christmas stuff are 75% off. I was so stoked (my husband wasn't). They still have a lot in stock especially pre lit trees. They also have a lot of spring decor in stock already. Make sure you join their email list to receive a 10% welcome coupon. Happy shopping.

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Maple’s Farmhouse - homedecor - Updated May 2026

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