A week and one day after ordering from this shop, I got no response about my order status, tracking…read moreor anything. No response to email or Facebook messenger. Only after opening a PayPal claim within a couple hours did I receive any acknowledgment- the part conveniently just showed up. So they requested I close the claim, which I happily did, only asking to be kept informed or sent a tracking number or something. I know they're likely a very busy shop, but just one email would have been sufficient, only to not receive anymore responses. Canceling my order. I'm now seeing why their on line reviews have taken a downward spiral.

At last, after 19 days, I have my order! Al's really blotted…read moretheir copybook with this one. A delivery time of 5-7 days finally stretched to 19, with little or no communication from them. It took an e-mail, threatening to cancel the order and get my money back to really spur them into action. I appreciated that this was suppliers stock, but why promise something you can't deliver? Why not keep the customer informed where delays are possible and are being experienced? Why not offer full refund and allow customer to go elsewhere? When initially chased, Al's said they hadn't received anything from me, (both e-mail and site form completed!). When answered there was no explanation as to why nothing was happening, just a simple "I'll look into it". A reputable company has really left a nasty taste in this customers mouth. Would I use them again? Yes, of course, their prices and stocks are very competitive, but they need to get their ordering and customer service sorted out.

I love this shop so much! It feels like I'm coming to a secret store when walking into peacock…read moremews, and this small looking shop is filled with so much that I never leave without what I came for. From buttons to patterns, needles to hooks, I have never managed to ask without finding, but I know for a fact that the store owners are happy to help if I ever get stuck. It can be hard to find, and I can't say that I understand the organisation of the place, but I really can't recomend this place enough.

Great little shop knowlegable staff, will be using again, since using and mentioning it to people…read moreheard more great things, wish I had known about this place years ago