I bought a new dishwasher in July and didn't have a working dishwasher until December. The first…read moreone didn't work properly and it took countless calls to the store and different service people looking at it before I finally got a new one. And then they made me pay for delivery and installation again.

O hadn't shopped at Princess before. I was excited by the quality and verity of tools I found. How…read moreever the Brantford store is way under staffed by eployees who hav no clue about the products they sell and they don't care. looking for a bearing puller that had a 12 inch span, found a 10inch one but when I asked an employee I got.. what ever is on the shelf.. nice.. helpful.. then 6 customers in the store waiting on 1 employee cashing out people and the lady at service desk making herself look busy even passing the buck to the other guy for returns. over all I won't shop there again.. a bunch of clowns with no knowledge.

Only shop here if you know exactly what you need. I went in to buy a slide hammer for dent removal…read moreand couldn't find it. When I asked, they said they were sold out. I asked the employee when they would get more in and he just said "I dunno". He then tried to sell me one that cost $100 more than the one I wanted. I went to the cashier and she looked it up for me and said they have two in stock. Another employee helped me find it and it was right beside where the first guy was standing when he said they were sold out. I will never shop there again.

I've always had amazing service and help in this store. There is a gentleman who works at the back,…read more (who is always at the store when I'm there), he has helped me so many times. So appreciative!

This used to be my favourite hardware store, the staff was always so helpful and knowledgeable…read more Today I called the store 6x to put in a pickup order, but there was no answer. I went to the store and saw the door was open, so I called again, no answer. I finally roused cashier who just standing at her counter. She told me to call the order in so I told her nobody is answering. She told me to keep try again. I called again and there was no answer so I went bak to the door and asked her if she could just grab me some yard waste bags, I'll tap to pay and it will be over in 2 secs. She said I need to call, and told me there was no manager to speak to. I'll never go to another Home Hardware ever, and I'll tell whoever I can about my experience.