Our repairman Rich was timely, friendly and highly knowledgeable ! Pricing very reasonable too !…read more Highly recommended

They are always honest, communicate well & show up on time. I saw they were rated well when I first…read morestarted using them & my experience matches what the reviews showed. Honesty & knowledgeable is hard to find. They know their stuff:)

I would STRONGLY CAUTION anyone considering this company. My 82-year-old mother paid approximately…read more$2,000 to repair her 30-year-old KitchenAid refrigerator after being told, "I can definitely fix this." Dan replaced major components, including the compressor, yet the refrigerator still did not work. The most frustrating part came afterward. When my mother called and texted to let him know the refrigerator was still not working, he simply stopped responding. No return calls. No return texts. No attempt to address the problem or stand behind the work. And when her friend called on her behalf and she got on the phone, DAN HUNG UP ON HER. Spending $2,000 on a repair that doesn't fix the appliance is bad enough. Being completely ignored afterward is unacceptable. We expected honesty, accountability, and basic customer service, but received none. Based on our experience, I would not trust Dan with another repair.

DO NOT WASTE YOUR TIME!! I called Dan to look at my subzero…read morerefrigerator and he came by and spent 5 mins telling me what to do. He didn't have a step stool, so I let him use mine. He told me nothing wrong with the fridge and I only needed to clean my condenser, I told him to do it and he said he did NOT have a vacuum! WHAT?? How does a repairman not have basic tools to clean a condenser? I did clean it and the fridge is still not working, I'm calling a real repairman. Lost $100 in 5 mins for NOTHING!!!

Sean was very prompt. Called him at 11:00 am and he was here by 3:30 pm. Diagnosed our problem…read morequickly. Part was needed that I ran to pick up since he had other calls to make. And even though I told him that he could come back the next day, he returned at 7:00 pm and did the repairs very quickly. Definitely recommend!

Sean was great. He came right away…read more He vey helpful and polite. He was wonderful. He fixed our stove quickly. He also fixed our refrigerator as well. We will use him every time we hep. with our appliances.

I called yesterday for an appointment and I had a very pleasant young man, Chandler, here. He…read morecalled me before arrival and diagnosed my problem. I am very happy with his performance and price. One year ago, I had a different problem and I called GE, and I was not very happy with their performance. I'm waiting for the part to come in and be installed. So far, so good. Thank you.

Worst experience ever. First they ordered the wrong glass, when the second piece finally arrived…read morethey broke something else on the oven installing it, then when a refund was requested and the technician was asked to leave they did not leave and refused to give a refund.

Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Jp came out to fix my dryer on a Sunday! He was prompt and reasonable! I will definitely call him…read moreagain for any other appliance fixes

No call no show. My appointment was confirmed and he was supposed to show up between 10-12. Never…read moreheard from him

My home refrigerator stopped working. Only frost crystals! Moved everything into coolers with ice…read more Went to YELP, found Keitz, called and spoke with Arlene. She fit me into schedule quickly. Shane showed up on time and in 15 minutes found the issue. Took an hour to unclog the defrost line, a common problem. Shane was awesome, highly recommended. They are now my "go to" for appliance repair. He even suggested brands and models in case I need to buy new. For now my 25 year old GE is running great. Thank you. Jay P, Highland, MI

I heard long ago that an old trick is to gain your trust by pointing at rust at the bottom of the…read moreheat exchanger and frighten you into believing that it's leaking carbon monoxide and that your family will die tonight. Kreitz played that game right to the letter. What's actually occurring is (according to three trusted sources) that your A/C got low on freon, this causes water to condense and freeze. When the freon is fixed, the ice melts, which causes a little rust, and it's all perfectly harmless. He also needed a week to replace my furnace (it was 40 years old). I looked up his business address on Google Maps/Street View (try it). I tried repeatedly for four days to speak to someone about cancelling my appointment but could never get anyone to answer the phone. Worst of all, the old man's son was tagging along, so he's being taught this scheme. If we hadn't had to wait so long, or if he would have just loaned us a small space heater to get us through the cold nights, we might have had Kreitz do the job. Instead, I went to Home Depot to buy a heater. While I was there, a contractor happened to ask me as I was walking by, "Would you like a quote on a furnace?" Instead of a one-man home-based operation, I dealt with a large professional state-wide organization. The whole thing was over in less than 48 hours and on a Saturday. I paid more there. But the fact is I need reliable, long-term support and satisfaction for decades to come, not a lowball price. And a reliable furnace. And they gave me a very nice Nest thermostat.

Just had fridge fixed - now bottom freezer working better and top non freezer area is operating now…read more to keep food. Also got dishwasher advice. Then corrected the connection for new washing machine purchased from Lowes. Would recommend

Professional and fixed our appliance which was a relief since $196 was a lot cheaper than 2k to…read morereplace! I would highly recommend this bus or ss and Brian.

This repair place is sooooo amazing! The owner was so nice ,polite, helpful... even sold me a…read morecomputerized singer sewing machine for 80.00 and is it perfect. Not only that fixed my "Brother" machine for only 60.00!! Not like other places that charge the 60 for just walking in their door. This man is honest and I fully recommend this place to everyone!!! I come from Washington two. This was so worth my drive!!!

This is a very good business with a great selection of vacuum cleaners and sewing machines. The…read moreowner is a wonderful person who is very helpful and kind. He really knows how to fix the sewing machines.