I had a really frustrating experience at this location, but I want to take a moment to recognize…read moreKelly for completely turning things around. When I first arrived, I was ignored by multiple staff members including a manager while others who came in after me were helped first. It was honestly disappointing and made me feel uncomfortable, especially noticing the difference in how customers were being treated. Thankfully, Kelly stepped up and showed what real customer service should look like. She was attentive, respectful, and made sure I was taken care of right away. If it weren't for Kelly, this review would have been very different. Management should take note, she's the standard of how customers should be treated.

Stopped in at a Pilot gas station while on the road and overall it was a solid experience. The…read moreplace was clean, especially the restrooms, which is always a big deal when traveling. The store was well stocked with plenty of snacks and drinks, and everything was easy to find without wandering around too long. The staff were friendly and got me checked out quickly, which I appreciated since I was trying to get back on the road. Gas prices were about what you'd expect, nothing amazing but not outrageous either.

There is an employee that works there and I don't know her name, her attitude and demeanor are…read moreterrible she is a newer employee . whenever I purchase items she slings them on the counter and throws the change down . she is rude when I speak to her her responses are full of attitude . other than this particular employee summer field market is a nice little store

was verbally attacked by the owners for a product they sold me that didn't work...I stopped in to…read morebuy a disposable vape, the woman asked my to try it in the store before I left, I did and it didn't work. She saw me try it and saw it didn't work. She then calls her husband over and wants me to try it in front of him, didn't work. They both then get mad at me when I literally didn't do anything. I wasn't rude to them, simply stated that it didn't work and they are seeing themselves that it doesn't work. The husband then told her to give me my money back and she proceeds to tell me that there is a problem every time I go in the store. I asked her if she can give me an example because that was not true at all (I hardly go in there anyway because it's a dump). She's couldn't which I guess made her more upset. I told them I will never be back in there and I won't that woman has a terrible attitude every time. They literally got upset for no reason. It was the most ridiculous thing I've ever experienced in a store. Everytime my daughter goes in there she watches her like she is going to steal something. Terrible people who have no business running a store or dealing with people. Also, it's unkept and the store itself looks more and more run down as time goes on. If I could leave a negative star review I would.