It is a balance to keep the seller, listing agent and Mansion Minder happy. In the end, the house sold, the Realtor was happy and so was the seller. Mansion Minders President was not and neither was the subcontracted Minders Leslie and Darin, due to how they chose to handle things....If you want to live in a $3M home in Highland Park, like Leslie B did and pay only $1,690/mo, you'd better live up to the agreement you sign. It is so different than a rental agreement as Minders are there to help the house to sell. There is a protocol to doing things and a detailed agreement signed on how to do things. Calling the owner of the company to get permission for example. Not just cutting off the gas to a 1920's house when you think there "might be a gas leak", which ended up causing the owners to pay a huge repair bill and the house to not have heat in the dead of winter. Or calling out an A/C company on a Saturday to fix the a/c when our company had asked why it was so hot in the house on our monthly inspection, a few days prior. The home warranty company was set up for such an issue and could have gotten it fixed for $75, but no they incurred a $900 bill and expected others to pay. Or moving out early and leaving town and then blaming someone else for breaking the pool polaris. Or bringing in a dog without prior approval. Questions on why open houses and do we have to leave for showings as we are sick, or why can't we stay for a showing while we hand out candy for trick or treater? It was like babysitting.Leslie decided that she couldn't handle being managed, so she decided all calls need to go to her husband. She was the one at home and able to get things handled, but she couldn't be called. When leaving the program, a 30 days notice is expected and then a return of the one month up front fee, as time is spent searching for them another home. No 30 days notice was given to leave the program. read more

This company is hideous. They placed a family in our home. We had many problems with the family. They had junk cars which leaked oil on driveway among many other problems. We cancelled the agreement with Mansion Minders. The day the family was to move out, I learn the "minder" filed bankruptcy against me and the company AND refused to move out of my home! Due to bankruptcy laws I was not allowed to speak with these deadbeats who would not leave my home. I find out after discussions with The owner of Mansion Minders the deadbeat people which they placed in my home were their personal friends. Finally the deadbeats leave my home and Mansion Minders refuse to reimburse me for legal fees for assisting to remove the Mansion Minder "squatters". Brenda Platt, owner of this company never took responsibility for her company or their friends who would not leave my home. She chose to blame me and my real estate agent. I also have copies of feedback from agents who toured my home and mentioned how trashed the home was. On top of all of this, the "minders" did not put all the bills in their name according to contract. Of course according to the owner, this was my fault. Worst business experience of my life. read more

Highly Recommend! Wonderful Program! Wonderful Business & Owners! I've had the pleasure of working with Brenda Platt , Mansion Minders on several homes. "WIN / WIN " is the phase that comes to mind when I think of her program. It's a totally perfect program for the seller and the minder. Brenda is very easy to work with. Her communication skills are top-notch. She goes over each contract clearly making sure you understand the terms and that any and all of your questions are answered. Magazine-perfect in every detail Brenda expertly staged each room from top to bottom down to the smallest detail. Bathroom soap..... Yes, she's that precise. With her fresh innovating staging ideas there's no question why she's the best in her industry. Consider yourself blessed if you get the chance to work with her, you'll be glad you did. You're in excellent hands! Highly Highly Recommend! read more

My wife and I have been Minders for a little under a year now and have throughly enjoyed our experience. Before being Minders we were stuck in a small apartment while we looked for land to build on. Since being accepted into the program we have been able to live in large, beautiful, elegant homes while we continued our search. During this time we have been able to take our time and find the perfect spot to build our future home. Being Minders has helped us get ideas for our home that we knew existed or wanted. Brenda (the owner) and her husband Paul have been great! Brenda is always available when we need her. What's nice is we can tell she truly cares about us. Would recommend being a Minder to anyone who is looking for ideas in building/purchasing a home, tired of cramped living, saving/waiting to build. read more

My husband and I were Minders for about 6 months with Brenda and absolutely loved our experience. We worked with great home owners and realtors. Being Mansion Minders gave us the opportunity to live in a few fun areas of Dallas and meet wonderful people along the way. I'd highly encourage homeowners and potential minders to check out the program and talk with Brenda. We did have a few water bills over $500/month that were related to a sprinkler leak-the homeowner's responsibility that we did have to pay for ~$1500 in all out of our pockets-we learned a valuable lesson when we purchased a home shortly after minding-look at previous utility bills:) read more

Brenda Pratt is not a woman you want to do bussiness with. Unfortunately we had a bad experience with her seven years ago that ended up in a peaceful resolution but she continually leaves negative comments on social media about our family's restaurant. She says she promises a mansion but what we got was a rundown, septic problem filled property that had methane gas and was unlivable. We had two small children at the time and she told us to just ride it out. She would not let us out of our contract and now harasses us on social media. Be careful doing business with people like this... They can do more harm than good! read more

As a Minder, I've had the pleasure of working w/Brenda & her Professional Team for the past 7.5 years with 15 houses. Not only have they performed exemplary during that period, but on numerous occasions they often went above & beyond in their dealings w/the Minder, the Real Estate Agents & the Owners! Highly recommend Mansion Minders for Owners & top R/E Agents/Brokers! Very attentive to details w/prompt resolution to the inevitable, but rare, hiccups. Good people! read more

I've used Brenda and Mansion Minders to occupy and stage 2 homes for me over the last 12 months, both of which have sold. I am a business owner myself and Brenda has always bent over backwards to ensure that everything is perfect and that her people take immaculate care of the homes with no required work from me. I was lucky enough to have the same couple live in both of my homes and they were fantastic, thank you Amanda, Jeremy (tenants) and Brenda! Brian read more

Using Brenda and Mansion Minders was one of the best decisions I made while my house was on the market for sale. As with most things, it took longer and I had the greatest folks living there handling issues as they came up. They always had the house ready to be shown and were there anytime a contractor or other party needed access to the house. From a cost standpoint, the house would not have sold for the price it did without the diligence of the Minders. read more

As minders, we really enjoyed the homes we lived in during our time with Mansion Minders. It saved us when our home in Abilene sold very quickly and we were too unfamiliar with the dfw area to purchase a home on a whim. It gave us a very good idea of what we will look for when we do purchase a home and which areas we would like to live in long term. It also saved us money as renting gorgeous homes such as these would have cost much much more. read more

Brenda and her team go the extra mile to insure everyone involved is satisfied. I highly recommend Mansion Minders for sellers and minders. What a brilliant idea to bridge the gap for sellers and transitional living. Her attention to all the details creates smooth transitions. She is communicates timely and has a heart of gold. Brenda and her team are top notch and we will continue our great relationship and refer others. read more

I have staged several homes for Brenda in the Mansion MInders program...I can't say enough how professional she is and how much integrity she possesses. She is kind and giving and very loyal to her business vendors. If you want to establish a long term professional relationship get to know Brenda .... She can help take you to the top! Kim Lyles The Staging Copany read more

My experience with Mansion Minders Marketing has spanned over 7 years. Good responsive service and quality houses in which to live. It has provided me and my wife a Great alternative in today's housing market. Steve T. read more

THe most unprofessional organization I have dealt With bullying and insulting demeanor you will be very sorry to get mixed up with this gang. Also they do not refund deposits or overpayments. read more

As a Realtor, we used their services with success! Wonderful caretaker family, easy to show the property and good feedback from the Mansion Minder team! Will use again, when the need arises. read more