Navy Federal is a bit different than other banks. The way they handle the items is a bit…read moredifferent, but oddly normal. If it's a normal transaction than the teller can help, which there aren't' that many. If you need other attention for the account, you sit in a waiting area much like waiting on a doctors visit. Not comfortable nor welcoming. We usually choose to stand. We usually have to wait a bit for the account reps to free up, as again, there is usually only 2 that are there to assist. Once seated to get our needs taken care of, which involved transferring money internationally, the rep was super nice. Victoria was very helpful, always had a smile, and super friendly. She took care of multiple deposits as well as the transfer. My only ire is that the statement on the wall is "our members are our mission", what they need to add is that if you need a loan than this statement only applies to those with immaculate credit. Our loan business ended up at our RR Credit Union who is always willing to help regardless of the circumstances.

I am a retired marine. I tried to open an account this morning at the Mansfield Tx branch. The…read moreCustomer Service person named CJ was very unhelpful. They told me my application was denied.CJ couldn't tell me anything about why it was denied. They wanted me to file a claim online. It seems like they don't want my business. I'm the customer they should've found out what the issue was. I have a good credit score and money in the bank and no credit issues. Very unfriendly attitude towards resolving the issue. I will find another credit union in the Mansfield Texas area.

Mark is truly the best of the best. He will shoot you straight and make sure you are fully informed…read morewhen you are making the largest (and most stressful) purchase of your life. If you are looking for a true advisor through the entire home buying process, Mark is your guy. He has tons of experience and an excellent team. I've called on hundreds of loan originators throughout my career in mortgage and no one compares to Mark Raskin. He is a wonderful human being who truly cares about his clients and does everything he can to get you the very best deal. I have worked in the mortgage industry for 15 years and have seen every type of loan originator there is. Mark sets himself apart with his service, experience, and expertise. I can count on one hand the loan originators I would recommend to my family and friends and Mark is number 1. If you are thinking about buying a home, call Mark. He will be helpful, he will be kind, and he will advise you every step of the way.

Great communication throughout the process. The Raskin Team made the transaction simple and easy…read more Fast and competitive rates and fees. Thank you Raskin Team.

I hope yelp isn't only being used to find food, because if that's the case then you're missing out…read more The only thing worse than packing and moving into a new house, is the loan process... or so I thought. When we bought our first home it was such a hassle that I was dreading this part, but our realtor gave us Jim M's name with a recommendation to check him out in addition to the other lenders. I didn't make it too far down the lender list before going with Mid America Mortgage Southwest. With just a few phone calls I could tell that I wasn't going to like what the other lenders would put me through and went with my gut and started working with Jim. Really nice guy!!!! In his industry, people are usually too busy to talk and when you do get them on the phone it's abundantly clear that they have other things they would rather be doing, but Jim didn't treat me like that. When there were complex issues, we got on the phone.. emails were always answered. The loan process was made easier by him and Meaghan Z. They outlined list of things I needed so I could pull it all together in one swoop and even sent a courier to pick it up when I couldn't step away from work to drop it off. Seriously, even if you have other lenders in mind, like I did, give these folks a call just to check them out and then go with your gut. You'll be glad you did

From the owner: At Mid America Mortgage Southwest, Inc., we treat each customer as an individual, not a number. We…read moredon't just place you into a loan profile formula created by the banking industry. We use "common sense" and will help you obtain the right loan based on your individual needs.

Kathy and the team we're just a dream to work with. Just really n ie down to earth people. This was…read moremy first time buying and they made process so simple and quick. I couldn't recommend them more! Do yourself a favor and use guild.

Kathy and her team handled all our paperwork, issues and understanding to find the best approval…read moreoption for our financing! We love the experience and would highly recommend her to anyone looking to buy a home. Best ever!!

I can't say enough good things about Joy Bates and CrossCountry Mortgage. We bought our first home…read morein March of 2015. Joy was there every step of the way to make the process as painless as possible. Fast forward to March of 2020; Joy saw how much lower the rates were and called me out of the blue to recommend a refinance. We were able to go from a 30-year loan to a 15-year loan with only a slightly higher monthly payment. You will NOT get this kind of customer service and personal attention with a larger bank or big box lenders! She did such a good job that I recommended her to one of my good friends, and he was able to do the same thing I did. If you're thinking about buying a new home or doing a refinance do not go to anyone else, use Joy and CrossCountry Mortgage!

I have had the pleasure of working with Chad and Joy and the Legacy Team over the past few years…read more It is always a pleasure to work with people of such high integrity who truly value the customer.

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

We were looking to buy a second home and worked with Andy and Annie. The walked us through our…read moreoptions and were very thorough and knowledgeable. They provided very detailed presentations and walked us through them and answered all of our questions. I would highly recommend Andy and team.