I am a retired marine. I tried to open an account this morning at the Mansfield Tx branch. The…read moreCustomer Service person named CJ was very unhelpful. They told me my application was denied.CJ couldn't tell me anything about why it was denied. They wanted me to file a claim online. It seems like they don't want my business. I'm the customer they should've found out what the issue was. I have a good credit score and money in the bank and no credit issues. Very unfriendly attitude towards resolving the issue. I will find another credit union in the Mansfield Texas area.

Navy Federal Credit Union is conviently located in the E Broad shopping center, passing the 287,…read moreserving military and their families with everyday financial needs such as banking, credit cards or even Home loan purchases using the VA loan. The location is new in an ample parking lot for easy access. They have an ATM outside and also an ATM inside as well. I have come here multiple times for money orders, cashier checks, and to deposit cash. Make sure you bring your debit card for easy access to bring up your account when dealing with the staff for quick and fast service. I also recently applied for a VA home loan through NFCU and got denied through their protocol. Customer service is great, and I'm always greeted with a smile when walking through the doors. Download the app for mobile banking and make credit card payments easier than ever! Check out some of the credit cards they offer for great value in credit card rewards and even cash back!

We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

I hope yelp isn't only being used to find food, because if that's the case then you're missing out…read more The only thing worse than packing and moving into a new house, is the loan process... or so I thought. When we bought our first home it was such a hassle that I was dreading this part, but our realtor gave us Jim M's name with a recommendation to check him out in addition to the other lenders. I didn't make it too far down the lender list before going with Mid America Mortgage Southwest. With just a few phone calls I could tell that I wasn't going to like what the other lenders would put me through and went with my gut and started working with Jim. Really nice guy!!!! In his industry, people are usually too busy to talk and when you do get them on the phone it's abundantly clear that they have other things they would rather be doing, but Jim didn't treat me like that. When there were complex issues, we got on the phone.. emails were always answered. The loan process was made easier by him and Meaghan Z. They outlined list of things I needed so I could pull it all together in one swoop and even sent a courier to pick it up when I couldn't step away from work to drop it off. Seriously, even if you have other lenders in mind, like I did, give these folks a call just to check them out and then go with your gut. You'll be glad you did

From the owner: At Mid America Mortgage Southwest, Inc., we treat each customer as an individual, not a number. We…read moredon't just place you into a loan profile formula created by the banking industry. We use "common sense" and will help you obtain the right loan based on your individual needs.

Kathy and the team we're just a dream to work with. Just really n ie down to earth people. This was…read moremy first time buying and they made process so simple and quick. I couldn't recommend them more! Do yourself a favor and use guild.

Kathy and her team handled all our paperwork, issues and understanding to find the best approval…read moreoption for our financing! We love the experience and would highly recommend her to anyone looking to buy a home. Best ever!!

I can't say enough good things about Joy Bates and CrossCountry Mortgage. We bought our first home…read morein March of 2015. Joy was there every step of the way to make the process as painless as possible. Fast forward to March of 2020; Joy saw how much lower the rates were and called me out of the blue to recommend a refinance. We were able to go from a 30-year loan to a 15-year loan with only a slightly higher monthly payment. You will NOT get this kind of customer service and personal attention with a larger bank or big box lenders! She did such a good job that I recommended her to one of my good friends, and he was able to do the same thing I did. If you're thinking about buying a new home or doing a refinance do not go to anyone else, use Joy and CrossCountry Mortgage!

I have had the pleasure of working with Chad and Joy and the Legacy Team over the past few years…read more It is always a pleasure to work with people of such high integrity who truly value the customer.

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

I was referred to The Tuttle group by my friend and realtor that also had a good experience…read more Everyone at the Tuttle group made me feel comfortable and put my mind at ease. They made this experience less stressful and was very informative. They were so kind always checking on me via email or phone during the whole process. Even after I've purchased my home they have still called to see how the move went and if there was anything they could help me with. Thanks to all the staff at The Tuttle group I really appreciate you all. Many blessings :-)