I recently had the misfortune of spending the evening of my
wedding in The Mezzo at The Mansefield Hotel, and it was a real disappointment.
After having a wonderful, intimate, family wedding ceremony and stunning
reception meal at The Knockomie Hotel in Forres, we had chosen to treat our
group of 14 guests to an evening of champagne & cocktails at The Mezzo, as
an extra celebration for our special day. This had been booked well in advance
and the staff were well aware of our expectations for the evening. The service on
arrival at the Mezzo was absolutely terrible. We were put into a side-room and
ignored for quite some time before we managed to order our drinks, which took
45 minutes to arrive. Some of the drinks had to be returned as they were not
mixed correctly and most of the evening was spent with a lot of our guests not
even having a drink in front of them. My husband and I were very embarrassed at
the poor service, when we had been expecting our guests to be enjoying a really
fun evening. We chose The Mezzo specifically, as we had been assured special
cocktails to celebrate our big day when we phoned to book. Yes, we got champagne
and some cocktails, but the service was dreadful and we were not made to feel
special in any way. A wedding is a once-in-a-lifetime experience and we expected
to be made a fuss of. We didn't even get a congratulations! After having been
treated so wonderfully at The Knockomie Hotel all day, the attitude of the
staff at the Mezzo really paled in comparison. We really regret paying to
transport our guests to Elgin for such a negative and underwhelming experience.
My husband has since written a letter of complaint to The Mansefield Hotel
about our experience, to which he received a very rude, condescending and
abrupt response, and his complaint was returned without being correctly lodged
or dealt with. VERY unprofessional to say the least! Do not plan any
celebrations at The Mezzo you will not get any special treatment at all; just
a very rude, disinterested and poor service! read more