LONG POST ALERT How…read moreis this a "CareRite" facility when they can't even provide care right? This place is straight up fraud. As someone who works in the medical field, it is disappointing what I witnessed during my dad's stay at this facility. I'm going to break down my complaints by department. Nursing- Most of the nurses are either new or incompetent. I encountered a few nurses that knew what they were doing but on multiple occasions I found myself having to elaborate on how to do things for my dad. I have seen nurses ignore doctor's orders for my dad and when I got to the facility I would always end up having to report it to the nursing supervisor. I have pictures to prove it. Luckily the nursing supervisors there are nice. The CNAs also for the most part kept my dad clean but he did tell me he had to get up on his own multiple times risking falling just to go the restroom because his call light would go unanswered for a while. Lastly infection control there is not good. Multiple patients on isolation precautions but no nurses in sight wearing the proper protective equipment, just going from patient to patient. Case Management- I honestly don't know why they are there because they never provide any updates on the patient's status. Weekly meetings are done yet no updates provided to the patient's family. Not only that, they switch patient's insurance without the consent of the patient and bill for unnecessary services. Fraud at its finest. Discharge is so unorganized since they use a third party company to arrange everything. Patients are at risk of leaving the facility without the proper things arranged at home which cause unsafe discharges. God forbid the patient stays after their discharge date due to their lack of planning, then they threaten you with a bill. The case management team is rude and not helpful except for one person. The grievance officer there also useless and rude. Housekeeping- My dad came into the facility with a duffle bag full of clothes and belongings and left with pretty much nothing. They lost everything and use items on other patients. I reported missing items multiple items and was told a grievance would be filed and if the items couldn't be found I would only be reimbursed if I had receipts of everything I bought that went missing. Absolutely absurd. PT/OT- The therapists are nice but the therapy provided to the patients here are a joke. My dad honestly was stronger went his first came than when he was discharged. Front Desk- I have no complaints. They were honestly the best part about this facility. Very nice and professional, very helpful. Overall if it was up to me my dad wouldn't have stayed at this facility for as long as he did but he needed some type of rehab and was limited on choices based on his insurance. This place boasts about how they provide such good care and therapy and how they involve patients family on progress but it is all lies. Avoid this facility. UPDATE: I got a phone call from the administrator trying to resolve the situation regarding the missing belongings. I was promised reimbursement and still haven't received it. That was 4 weeks ago. If the administrator can't even resolve a simple issue, I wouldn't trust putting your family here!

My best friend has had a tough time of it lately health-wise and after several stays at Holy Cross…read morecame here for physical rehabilitation. It's really been an excellent experience, 5 stars all around. The front desk / office experience was superb. There's a very 21st century check in kiosk that has very cool technology ( an AI program recognizes that you are nodding yes to answer or spells out what you said...sort of like being checked in by Siri). The main reception is very businesslike. The care staff is also uniformly friendly. You can just tell from just about everything they do, that most enjoy what they do and genuinely care about getting good outcomes for patients. My friend says the food is quite good, especially by hospital / healthcare commissary standards. The design layout is also well done, with almost every room and hallway getting sunlight, including a large central courtyard. Signage is easy and clear. The most impressive and surprising thing was how fast everything fell into place, and the organization. Within 15 minutes of my friend's first day arrival a fellow named Sam (who's sort of the case manager / concierge) came by to introduce himself, followed by other staffers pretty quickly.

This rehabilitation center was amazing! They are the reason my dad made an almost 100% recovery…read morewhile he was here for a month. They made sure to give the proper care, physical therapy, and occupational therapy which truly showed how much they actually care for their patients!!

Great team of physical therapists, occupational therapists, speech therapists and a beautiful pool…read morefor aquatic therapy!

My mother suffered a femur fracture and underwent surgery. A few days before her discharge from the…read morehospital, I received a list of rehabilitation and nursing facilities covered by her insurance. Based on reviews, I chose Wilton Manors Health and Rehabilitation Center. Unfortunately, our experience was extremely disappointing. Upon arrival, my mother received poor care and was not provided with meals appropriate for her diabetic needs. The food served to her and other patients was unacceptable in both quality and presentation. When I raised concerns, the facility's nutritionist responded with an unprofessional attitude. It is alarming that such standards are tolerated in a healthcare setting. Several nurses responsible for administering medication displayed poor bedside manners and showed little concern when my mother's blood sugar levels were high. The rehabilitation program was inadequate--she received only five minutes of therapy after four days in the facility (arriving Thursday evening, therapy began Monday). This lack of timely intervention severely impacted her recovery. The only positive aspect was the kindness and professionalism of two staff members who took vital signs and changed bedding. They genuinely cared for the patients. If you have no choice but to select this facility for your loved one, I strongly recommend being actively involved in their care to ensure they receive proper attention. After 10 days, I removed my mother from the facility and brought her home. Sadly, she still cannot walk and will now require physical and occupational therapy at home to regain mobility.

Under NO circumstances should you have your loved one stay at this skilled nursing facility and I…read moresay that with sarcasm. The staff was nasty and dismissive to my mother and myself. I wouldn't leave her alone there. I was with her all day and hired a private nurse to stay with her at night The place was filled with cockroaches. The food was absolute pig slop. It is simply a place for people who have no family to lay in bed all day every day and die. Luckily I was able to get my mother out of there after three weeks of her health deteriorating. She is now in memorial regional Hospital, which is wonderful. The nastiness of the employees at this facility is something I've never experienced in my life. They treated my mother like garbage and they treated me even worse. this place needs to go out of business.

The quality of care here is good and has kept me going!…read moreEmails, texts and phone calls will not let you forget an appointment starting a week out up until the day you arrive.

Holy Cross Health Hospital is where I go at least twice a month to take my parents for doctor's…read morevisits. They have recently increased the security at the front and unless you have a pass, you will not be able to go further than the lobby. All employees are polite and very helpful, and my parents are well cared for when we are there. Cons: They need to fix the mats upon entering the building. There are lots of elderly patients and every single time we enter and exit my parents' walkers get caught on the edge of these mats (a disaster, waiting to happen). There needs to be a better solution for that. Another thing they could use improvement on is the valet at the front. People pull up to get there elderly patients out of their car. There is always a back up. I feel like if there were more handicap parking, this would help the congestion.

I am more than 17 months clean and sober today, in no small part due to the treatment I received at…read moreAgape. Their patients are treated with respect, dignity, and unconditional love. My therapist, Cheryl was a godsend. After a little bit of trial and error, she started to see through my BS and we worked together to help me get better. The nursing and medical staff were always available, they helped straighten out my medication to help me be productive and happy to be alive for the first time in a long time. The collaborative group therapy here was excellent. There was the occasional dud of a facilitator, but they were few and far between in the six months I was going there regularly. Admitting that I wasn't strong enough to do it on my own was hard for me. Calling Agape the first time was the hardest phone call I've ever made. But I'm thankful every day that I did. Because I'm pretty sure I wouldn't be around if I hadn't.

The people there didn't care about where I wanted to live after leaving. They used there ascribed…read moreauthority to tell me where I was going. I needed their initial detox help. I didn't need to be sent to an unfamiliar city upon leaving without being able to use my phone to make my aftercare plans. If you go here and the pull the phone nonsense on you tell them to fuck off

I first want to say, the clinical staff at Evolutions are great, they are compassionate, empathetic…read moreand genuinely care about there clients. From the Therapists, to the Nurses and Pysch, they take a heartfelt interest in their clients wellbeing. As for the rest of the staff, there is a lot left to be desired. Aside from a few shining stars the majority of the administrative and tech staff behave as if they don't want to be there and its just a paycheck to them, to outright treating the Clients like inmates, cussing at them, threating them ("if you don't like it, pack your shit and get out") ignoring them by not following up on requests and grievances to total and utter disrespect. I've heard it said "you don't pay for this your insurance company does". I for one take great exception to that as I worked for over 45 years and paid into the system to be able to take advantage of programs I paid for (How dare they say that). Also, when asking a question I was often told "that's not my department or its above my pay grade)??? I would then asked to whom do I need to speak with to get my answer, their response was mostly "I don't know" How do you work somewhere that you don't know? The buck gets passed so much you can't recognize the bill any longer. Which brings me to ownership, The Husband and wife team of Mr. and Mrs. Gedale Fenster, a self proclaimed, "successful podcaster" and "motivational speaker" expounding his wisdom as if he were the next Ghandi, throwing out concepts that have been around for hundreds If not thousands of years. I for one found the man to be boastful, arrogant and disingenuous. They don't have any compassion or empathy for their clients, their entrepreneurial opportunity in this business is their primary reason for entering into this field. Complaints of living conditions go unaddressed, from inoperable washers and dryers to basic maintenance items. They hire drug addicts, exconvicts and alcoholics whom have little to no management experience, other than they were clients, in a field where that should be a priority. They allow clients to "Audition" for jobs instead of going to group to work on themselves or maybe its their way of getting cheap labor. They think by putting "Lipstick on a pig", by purchasing new furniture and putting a fresh coat of paint on it will solve a lot of the issues, think again. Just last weekend one of the units on the second floor of the IOP residence water lines broke and flooded that unit. When the client staying in that unit offered to go buy the necessary parts to fix it and have one of the clients whom are auditioning for a job, fix it the client was told no because the director of facilities said "I'm not going to allow a client to fix a repair, it will be taken care of Monday, and to have the Clients living in that unit put a bucket under it and dump the bucket when it was full, well you can imagine what happened, the downstairs unit got flooded and did a lot more damage than was necessary, if the director would have just let the Clients fix it. That's what you get when you hire incompetentence to run your facilities. Then there's the human care aspect of this, or the lack thereof. They treat clients as insurance payments. I was directly affected by this. I was told this past week that unbeknownst to me I was automatically enrolled in Medicare as I turn 65 on November 11th and Medicare trumps my current insurance "Florida Blue" and was unceremoniously discharged, with no resolution from Evolutions other than "No Dice" you have till Thursday latest Friday to pack up and get out. An unconscionable way to run a Mental Health and Substance Abuse Treatment center. Also, when I was leaving yesterday, I had to leave my bags there for a period until I got settled into a hotel, when I retrieved my bags one of the bags was missing that had all my toiletries and medication in it, after I informed a tech he went room to room looking for it, then my bag suddenly appeared, however, when I got to my destination and opened the bag one of my medications , and some of my toiletries were missing. After calling back to the IOP residence and informing them that some of my things were missing, they did nothing about it. They market themselves as "South Florida's Premier Treatment Center", it's nowhere near that, it's a run of the mill treatment center. I would like to caution anyone, if you are contemplating Mental Health or Substance Abuse Treatment, to do your due diligence and find a more suitable Treatment Center. I would not even rate this with a star, that would be saying they have a glimmer of hope. They also have a sober living facility in Fort Lauderdale where they let former male and female clients live together in the same apartment as couples all the while discouraging coupling, and whom also happen to work for Evolutions in supposedly high ranking decision making positions. Ownership holds no one accountable. What do you expect.

The place is full of bedbugs. I spent 24 hours there and left once I woke up to being eaten alive,…read moremind you I wasn't medicated at all either and the food is below the level of jail food. These are the facts, I wouldn't send my worst enemy here.. oh and if you ask to be removed from their follow up/alimni list they'll tell you "we can't do that".. the audacity of these people it's just a people farm and all they care about is getting your insurance $$$. Lastly when I left after 24 hours they held my valuables hostage, phone, wallet, electronics etc. I had to come back a few days later to retrieve it. Mind you if I was a young girl in Miami Gardens walking around with no way to call for help what an awful situation to put someone in, and don't forget about the rash and bed bug bites all over my body. 0/5 wouldn't Recomended if it was the last rehab on earth.

Unethical, Unprofessional, and Unacceptable Experience…read more Our family had an extremely distressing experience with Broward Oaks Nursing and Rehabilitation Center. My grandmother, who has Alzheimer's, was admitted for long-term memory care. Within 48 hours, the facility abruptly and unprofessionally discharged her without proper assessment, communication, or discharge planning. The community liaison (Richard) contacted my mother--her legal guardian--in a frantic and disrespectful manner, demanding that she "come remove her mother from the building" and blaming her presence for "messing up his reputation." Shortly after, my grandmother was sent to the hospital without notifying the family in advance, and we were later told she had been discharged from the facility entirely. This is not just poor customer service--it borders on patient abandonment and reflects a complete lack of compassion, ethics, and professionalism. No 30-day notice was given, no medical records were reviewed before admission, and verbal agreements made by the facility's leadership were not honored. We've since filed a formal complaint with the Florida Agency for Health Care Administration (AHCA), CMS, and the Long-Term Care Ombudsman. If you're considering this facility for a loved one--especially one with memory care needs--I strongly urge you to look elsewhere. -- Yvette F.

Nurses and Administration are very professional and helpful.The facility is always very clean. Very…read moregrateful of the attention my mother is receiving .

Very concerned about your total health and well being, everybody very polite and cordial, like…read morefamily.

I've done 5 visits here so far…read more I've been seen and treated by both Dr. Mike Surdis and Dr. Cherry. Both do a fantastic job aligning your vertebrae to release pressure that has built up on your nerves. For me, the issue is my neck and lower back. My treatment plan consists of a 40 minute problem area massage with a massage therapist working with the soft tissues in my back and neck to achieve pain relief. The massage is not as thorough as others I've had at other offices. Next, is the quick stretch and about 20 minutes or so of electrotherapy with a therapist. Lastly is the manual adjustment with the doctor. The staff is friendly. Nice seating area with TV's and magazines. They also have complimentary coffee. The office is big with many treatment rooms. At times, you are sharing the room with another patient. I understand that they are a busy practice but the bathroom needs paint and some cleaning. I have been very happy with the latest treatment I received from Dr. Cherry. He always has time to check in on how you feel, how the last treatment worked and to address and discuss any concerns you may have. He is a great listener and has impeccable bedside manner.

My mother-in-law's admission to this rehab facility was handled extremely poorly from start to…read morefinish. I personally drove her to the facility and provided a 30-minute arrival window, followed by a 10-minute advance notice before we arrived. Despite this, no one was prepared to receive her. When we arrived, there was no staff member to greet us, and it took over 20 minutes for someone to locate a wheelchair. During that entire time, my mother-in-law--an elderly patient--was forced to wait in the car, in the Florida heat, which was completely unacceptable. The care only worsened once she was inside. When my mother-in-law asked a tech nurse for assistance to use the bathroom, she was shockingly told to "go urinate in your diaper." This comment was not only degrading and cruel, but deeply concerning for a healthcare facility that is supposed to care for vulnerable patients with dignity and compassion. I raised these serious concerns directly with the CEO and requested accountability. Although we had a face-to-face meeting, I never received any follow-up, explanation, or response afterward. Based on our experience, I would strongly advise families to place their loved ones elsewhere. The lack of preparation, basic care, and respect shown here is alarming. No one deserves to be treated this way. The only positive is that the rehab technicians were very good.

I spent 4 weeks in encompass following a fall in my femur. I could not walk and after the surgery…read moreI went to encompass. They sent a vehicle for my transfer . Encompass is both a hospital and rehab center. The staff were professional and kind . The food was excellent. The physical therapy helped me to walk. I would highly recommend this facility and as a NP with a doctorate for over 30 years I appreciate quality care, cleanliness and meeting the goals my physician and I planned.

I truly love Covenant Living! This community is beautiful, and they are constantly investing in…read moreimprovements and updates. My grandparents have lived here for over 15 years on the independent living side, and their building was just renovated again less than two weeks ago , they really stay on top of keeping everything fresh and well maintained. Everything is within walking distance, and the wide doors and hallways are thoughtfully designed to accommodate walkers and wheelchairs with ease. The staff are consistently friendly, the public areas are spotless, and security is always kind and welcoming when you come to visit. Parking is plentiful, with both paved spots and shaded parking available in front of buildings under the trees. The food is delicious, and the dining plan makes daily life easy and enjoyable. You can grab a quick order at the bistro or sit down for a more traditional restaurant-style meal. There are daily activities -- with even more during the holidays and different seasons -- and they decorate beautifully for every occasion. The rooms are lovely, bright, and comfortable. Light housekeeping is included, along with many other customizable service options to meet individual needs. It's a thoughtfully run community that truly feels like home.

Response times when patients need to use the bathroom. 45…read moreminute wait is the norm. Push the assist button and then just wait!!