Horrible customer service after the purchase to fix issues with build quality. Built fence directly over tree stump, leaning fence took over a year to fix, never fixed trim on patio. I hope you like your neighbors because you will hear any conversations outside your house. Sound insulation is the worst I have ever experienced.. two car garage except the horrible design puts the HVAC system right in the front of one of the parking spots... so it's more a 1 car garage and a Miata or other sub compact car. Best of all, builder left the entire neighborhood to create our own HOA which was never disclosed we needed an HOA. Matter of fact one of their selling points was NO HOA.... Very deceptive and unethical builder. read more

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I've bought 2 homes from them and had a great experience on both. I love dealing with local people that own the business.

June 22nd, 2021 Edgar from Pacific Siding finally showed up with stain and wooden trim piece that looked like it was leftover from another job. Edgar told me he planned to rip the trim to fit into the gap at top of wooden boards. When I pointed out that trim board was at least 1/2 inch thicker than the wooden boards, he feebly tried arguing that other homes in my neighborhood with same wooden boards have that trim piece at the top(not true), that since homes are not square when built making the job difficult, and that he did not like it when I complain to Mark at Manor Homes because he gets in trouble. He finally reluctantly agreed to try installing different wooden boards at the top but said he would have to buy new boards. He had forgotten that he left a pile of extra wooden boards. I pulled out some boards for him use. Edgar said he would have to leave but would return with saw to cut the boards. He did not come back that day. Nor did I get any phone call or text as to why or when he would come back. He also left the open can of stain and a brush in my yard. I had to remove so water from lawn sprinklers did not ruin the stain. The "third time" isn't a charm. At this point, I have no belief that the work will actually get finished. June 22nd final update Edgar showed up unannounced. Took several attempts to cut top board just right to make it fit nicely but he persevered. He then was meticulous about using putty to fill in 3-4 knot holes in the wooden boards and then spent several hours restaining the boards. He promised to return the next day to apply a second coat of stain. The change in attitude is appreciated and am thankful for his attention to detail and quality. Upgraded my review to 3 stars because of this. End of story! read more

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One of the owners, Kevin, had us install a fence on his personal house. Took almost a year and numerous threats of a attorney and collections to get paid. I don't recommend doing any business that he is associated with. I wonder how Manor sells any homes looking at their reviews. read more

They are nice builders to work with until you see your house and all the shoddy work. Everything looks nice from a distance, but utter junk when you get closer. Their warranties are done in-house and it's like an act of God to get a hold of the warranty person, Mark Woolridge. Even if you do finally reach him (many emails later) he'll say it's not covered. Our back yard floods every time it rains - not their problem. We paid $700 for a fireplace that looks nothing like the one we were showed a picture of. Paint is bubbles due to painters using simple green to clean up damage caused when floor was redone - I over heard painter being yelled at for using simple green because it causes bubbles, but nothing has been done to fix it. Of course Mr. Woolridge continues to be incommunicado. The sub flooring by the fireplace wasn't put down right and creaks every time you step on it. Paint is in grooves of flooring. House was supposedly cleaned (it was filthy when we got the keys) and none of the paint cleaned up. I've watched other homes in the neighborhood get "cleaned" and it's an utter joke. Windows may be cleaned but that's about it and it's done while house is still being worked on. When you try to clean the paint, it scratches the floors. Floors are utter junk (Evoke vinyl plank flooring). They scratch even though everything in our house is on felt and we don't wear shoes. Supposedly low voc paint was used - can still smell the paint chemicals months later. If we're gone for more than a week doors aren't stuck shut from the paint. You can still are where holes were bashed in walls and poorly repaired - Mr. Woolridge still won't do anything. Tiles were cracked in bathroom backsplash. When worker from Paulson's came he tried to argue with me that that's just what glass tiles look like even though we both know the tiles were cut with the wrong saw which caused the splinters. Lots of cosmetic defects in walls and trim. Obvious zero focus on quality. Trim is uneven. Windows are uneven from top to bottom. Paint for walls was on sealing inside and outside there were sections with zero paint. Tile grouting looks like it was done by a toddler. 2x4s are used where part of the wood is missing. Pretty much all the drains in the house had lots of construction debris left. We were given a kitchen sink full of scratches and rust, but told by Mr. Woolridge that it's our job to fix it. Kitchen stove was all scratched up. Perhaps it had been used before? Kitchen sink garbage disposal full of metal - Mr. Woolridge knew of this and did not fix it before we got our keys. Granite in kitchen was covered in all kinds of gunk. Spent hours scraping it off before we could seal the granite. Oh and by the way, Manor does not seal any of the granite or tile. This is per Mr. Woolridge. Shortly after we moved in we noticed a bulge in garage and black mold growing. This was due to shoddy work and mistakes installing hvac system. Took a lot of work to get Mr. Woolridge to respond and address the issue. Soffits not installed correctly as now we have an infestation of birds. House also not sealed correctly as we've had to deal with mice. In fact, Mr. Woolridge will tell you that you can't look too closely for imperfections and nothing is ever perfect or right. For sure get an independent inspector if you choose to purchase from Manor. There were holes in our roof that would never have been fixed if the inspector hadn't noted in his report. This builder seems to cut corners wherever possible. The warranty is a joke because you can't get any of their mistakes fixed. This whole experience has been one big utter disappointment and waste of money. Can't wait to get rid of this house before something else goes wrong. read more

Be very leary of the Manor Homes purchase contracts. My experience is very bad, left me out of thousands of dollars over a home not completed per contract, and legal fees to fight the company suing me! All for just trying to buy a home. The perfect home has turned into a nightmare. Get a Lawyer to represent you on a home purchase as the realtors DO NOT help when it comes time for a dispute. read more

We purchased a beautiful house out in Orchards near ward road off 99th. In Falcon's Nest neighborhood right next to Cherry Park. Anyway, we came across a very unfortunate situation. Our upstairs bathroom in the main bedroom had a disaster. The tile shower had a pebble floor and was really nice looking. However, when they installed it, they did not do the best job and it has resulted in a very slow leak since the house was built. Our homeowners insurance is not helping us since it is considered a slow recurring leak and not covered. I have tried to contact Manor homes several times and have not been able to reach anyone through email and phone. I have left several messages and no response whatsoever. So naturally as first time home buyers we are freaked! I had 2 public adjusters come look at it and both confirmed it was not done correctly. I have taken a ton of pictures and wish I could post them here. Is there anything I can do or do you know someone to talk to there at Manor homes? I dont really know what to do. I have been demoing it and it is about to the point of reinstall. I had to rip everything up due to the black mold we noticed along the bottom of the shower. Any advice or point in a direction would be greatly appreciated! read more

We moved in the north hills community and LOVE it! The house is awesome! When I have had to contact anyone regarding our warranty I've been pleasantly surprised by how polite and speedy everyone has been. This process of settling in has been so easy thanks to everyone at manor homes taking such good care of us! Thanks read more

Manor Homes - Real Estate Services Near Me - Vancouver, Washington

DO NOT do business with Manor Homes!! They built my home in 2012, the driveway was not done to code and the bathtub in the main bathroom was not installed properly, Manor Homes would not fix the problems so I had to file a claim with their bond and was reimbursed. At the year mark of the home being built they came to fix the nails that were coming out due to settling and instead of using screws they just pounded the same nails back in and covered them, within 6 months they were all coming out again. This year the siding that is suppose to last 50 years is coming loose due to improper installation. I asked Manor homes to fix the siding and their response was "No we won't do that"!! This company is lazy and extremely unprofessional. Do not give them any of your hard earned money, they do not respect or value their customers. read more

The house next-door was being built contractor got tar like material all over my cars and Manor Homes would not cover the contractors, my cars are ruined. Will never ever buy another man at home in my life and I will tell everybody I know avoid Manor Homes read more

I moved in last May and has a few issues on my 90 day inspection. Half of them never got addresses till this day. I also had workers come and work on the house across from me and they cut a chunk of grass out of my lawn. I called the builder, no answer, on the recording he said it's better to text him. It's been 2 weeks and I still have not heard back. I'm very disappointed in the poor communication. read more

If I could give a zero I would for sure. If I could do this process over again I would have never used this company. They say you have a year warranty but that's the biggest joke I've ever heard. We've been in our home for 8 months and have went back and forth with this company to get our house fixed. When you buy a brand new home that's what you expect and when things that are damaged or not done properly you want those fixed. Well their idea if fixing stuff is nothing more than bandaid the issue. The warranty guy Mark is so rude and has terrible customer service. He has yelled in my face telling me I didn't know how this stuff works and called his boss and what do you know I was right. I shouldn't have to fight with an incompetent person to do their job. Never again would I have anything to do with this joke of a company. read more

Like others here have said, is true. You buy a brand new built house and expect to not have issues for years to come. Within the first month I had stuff breaking. Plumping, sink, lawn issues. The grass was laid out on top of gravel, nails, and rock. It's dying off in patches and weeds everywhere. Getting the warranty manager, Mark, on the phone is a joke. Let alone getting paint our here for touch ups at our 1 year mark. My husband and I didn't back out because we put down earnest money, and now I'm feeling it it would have been worth walking away from to not be here. Everything is built so cheap and poor quality, it's almost embarrassing to say it's a new build. Be very weary of this company. read more

Manor homes said they would cover our water damage caused by a faulty toilet. I hope they will make good on their promise. The restoration company said they did pay to repair another home in our neighborhood, but it took a really long time to get paid. read more

Horrible horrible company so unprofessional and careless. Never buy from manor homes people! I had the absolute worst experience with them it is just unbelievable. read more

I just bought a new home from Manor Homes and couldn't be happier with the decision. Shari, Russ, and Mark were remarkably helpful, knowledgeable, and competent in every aspect of the process. I am very pleased with the builder workmanship and with the advice I received from Shari about home inspection services, upgrades, options, color selections and more. They all definitely went out of their way to please. Thanks to all! read more

We just bought a Manor home a few months ago. We are delighted with the home and the neighborhood. We have absolutely no regrets about our home purchase. We can honestly say the whole buying process with them was so easy and a great value! Would definitely recommend. read more

BUYER BEWARE!!! Shari Reseigne lacks knowledge in the building and construction of their homes. Every question asked of her, she'll need to ask Russ. Russ and Shari promised upgrades and included it in the purchase price. 1 week prior to us doing a final walk thru, they wanted us to sign an addendum releasing them of any liabilities to do with the upgrade. Needless to say, we pulled out of the deal. Bummer part, we sold our home and was in limbo for a month. UPSIDE to this story, we found a beautiful home in a better neighborhood and the builder included ALL upgrades in the total price of our home...a brand, spanking, new home with NO difficulties and unanswered questions and NO bullshit promises!!! read more

Manor homes does not fulfill the warranty of it's homes! Manor promised to fix several items before my buyers moved in and never did. At the one year walk through more items were pomised and never done. The front door needed to be replaced and they brought the wrong colored door. When the owners said that they wanted the right color installed the workers left the wrong one in their entry way saying that they would come back and never did. The list goes on and on. Now they are trying to sell and found out that the roof was installed improperly. Manor won't even come and look! Beware! Shoddy workmanship and poor service! read more

I regret ever buying one of their newly built home. Once done everything looks pretty until a few weeks later. The walls are so thin I can hear the traffic from our bedroom which in the oposite end of the house as if I were standing outside. The fencing looked like it was done in a hurry by a rookie. The lawn was not properly laid out and they used unhealthy and bad quality sod. And now the backyard and front yard are full of weeds. Everything that we found wrong with the house they just made excuses for. If I could do it all over again I wouldve gone with a new tradition home. At least they take their home building a lil more seriously. Buyer beware. Do not buy a manor home read more

Manure Homes, says it all! Just a crappy build! Their team has no skill in building homes! Watch out they take a huge amount of earnest money and use it to start the build and the end result "crappy quality" like the title states!.... Shari Reseigne and Russ Patterson from west realty is VERY shady people. do not buy from manure homes. Shari also told me that there was several homes that fell thru, now I know the true reason! read more

Our new home community is not what we thought either... our first home purchase with Manor Home was great. We out grew our quaint home and thought we would go with them again... now this is turning into a nightmare. We too, along with several neighbors are more than likely going to end up with a lawsuit from there poorly made & managed Manor Homes. Many of us have lived here at Regency Estates for 6 months or more... we are still waiting for the work to be completed. The next step is taking it to several news outlets and picketing their newest development Mt. Vista Estates. Fortunately for us, I have the summers off and my neighbors are stay at home moms or teachers so there will be a nice size group letting all future home buyers in on their business practice. We are collectively keeping a log of their b.s answers and taking a very disheartening journey to get what we paid. This neighborhood is a very nice development with hard working people that came to Manor Homes with a dream for their families. read more

Been in our house a little over a year and we are so happy. We have had a couple of problems along the way, but Manor has always worked with us, even though it can take a little time sometimes, but they do what they can to make things right, which we are grateful for. We feel so fortunate to be in such a beautiful neighborhood and could not be more proud of our house and look forward to many, many years in our new home! read more

Unprofessional, disrespectful, neglegant. I've contacted 20+ times over a 7 month period of time and my calls were never returned. Finally was able to reach owner Kevin Seppala to report illegal dumping of extremely dangerous materials in the middle of a public rode and his response was "I don't care." Filed police report. I would be VERY cautious about using this company. read more

If I could give them a 0 I would. We were extremely excited about our brand new home until they had to delay the completion date. Due to the delay we had to delay the loan process which they had to run our credit multiple times. By the time we were done we found out we were penalized and had to pay an additional 2500 for the insurance. We reached out and let them know and explained what had happened thinking they would refund us or at least gave us an upgrade. Instead they sent and email and stated that basically it's a sellers market and we are not the picked out that other buyers had to go through the same thing and they can't do anything about it. We already had our heart set on what's now our home so we had to eat that 2500. You would think that with all the money they make and all the homes they built that they would be more understanding. It felt like a slap in the face. We believe in karma specially when people are so greedy and no regards for their bad business practice! If we could do it all over again we would have never went with manor home and will never ever do business with them again! Be warn before you use Manor homes! read more

I regret ever buying one of their newly built home as well. Everything looks great, especially if you have a year to waste letting them sit on their asses until the last minute for every project. The walls are thin and the house is not fully insulated. Not to mention the freaking air vents are placed right by the windows. What a waste. Way to raise my electric and gas bill asses! I can hear the traffic from every room of the house, even the furthest from the road. The fencing was lack of better words the most retarded thing I have ever seen. The boards are 2 inches at least and 3 in some areas off the ground to meet the height they were looking for. BUY THE NEXT SIZE UP! FOR SHIT SAKE. The lawn was not laid out well as you can see overlapping areas and worse, not to mention they used bad quality sod. Also we have a HUGE sink hole now from them not putting in a drain by our gas line! Water builds up and is creating a sink hole near our house! I am hoping it will last until I can get a few days off to do that project. The house wasn't even finished when we moved in, not to mention a leak in one of the bathrooms and they had turned half the breakers off by our move in day. Way to freak out a wife when half the shit doesn't work and you have to think "what is the dumbest thing you could do when working on a house when your done. Oh yea, Throw almost every fucking switch on the breaker off so the fireplace, stove, and washer don't work. It took 11 months to build a 3-4 month project house! They already have the plans and when you inquire they say, "I'm not sure I'll have to get back to you." They blame each other for everything when you call them. Do not and I repeat DO NOT use their people to go through and buy a house, get your own realtor and your own lawyer! Everything that we found wrong with the house they just made excuses for not to mention passing us off to their warranty individual who seems nice enough but still. Missing paint, unfinished lighting which still isn't fixed, scrapes in walls, scratches on floors right as we walked in to "get our new home," that they were too busy to give us the keys so they just left them at the house outside on the patio underneath an extra cut of carpet! If I could do it all over again I would enlist the help of 3 friends build the God Damn thing myself elsewhere. Buyer beware of purchase Buyer beware after purchase. Do not buy a Manor Home. I have been in mine a short while and know I will already have to repaint as well as rip up carpet and replace half the floor on the second level that squeaks. They say they use high quality windows but when I looked they are just cheap tinted windows. Make sure to buy blackout curtains so it stops the cold. Yes you'll have a VERY dark home but at least your not paying $200 in utility bills trying to stay warm. They did not cut back trees unless certain branches were in the way of building so now I have large branches on my house I need to get off after winter, as well as get coverings for the drains they did not do as a part of their "High efficiency rated house" my ass. Even if you talk to Kevin, the owner, about problems or concerns he gets upset easy so do not think that talking to the owner will do anything. He yelled at me then said that isn't a mistake, that is what your buying now. Which translated into, good luck it's already considered yours. He insulted my intelligence and acted like a 10 year old who wanted to buy a video game but his parents told him "no." Throwing fits at buyers and other realtors does not make a business man or owner, especially if we contacted him because his realtors seem to "not get" phone calls, texts, or even emails. Going back to school and getting a degree would probably do him some good. Maybe in speech and business etiquette and firing some of the realtors he has working FOR him. Those realtors that post on property work FOR him, NOT for their listed business. Beware of that! I even tried to contact the realtors to let them know people were stealing from the different properties being built. They did not seem to care so if you see a Manor Home being built, I guess their wood and tools are free game? That confuses me. If you go with these guys, before you sign ANYTHING get a land developing lawyer to look over the contracts AND agreements. Get dates, times, meetings, and people attending written on all contracts or agreements in case they are needed later on in court. No joke. If you are set on one of these "quick up" houses that leave cans of beer in your walls (found one after replacing a hole they made), tread carefully. The electricians and plumbers who are contracted by them will vouch for this. read more

We purchased a home from Manor and are extremely happy with it. We had no problems doing our build because we took an active role during the building process and documented everything. If it was a discrepancy, we brought it to Shari's attention and she directed it to the appropriate department and the item was taken care of. When I contacted Mark with a problem or a question, he would get back to us when he could. Sometimes his response would be within the hour or a day or two. You must remember, Manor has a lot of developments under construction and his schedule is very busy. I hear that some individuals are not happy with him, but we have had no issues with him or Manor. If I was to build all over again, I would put some different kitchen cabinets in and I would employ the same Real Estate agent to help us with the build. The agent we employed for our build had construction experience and he was very valuable and helpful during our build. Take it from us, it's your build, your money and if you don't have take a proactive roll in your project, you may end up regretting it. read more

We purchased a manor home in 2014. We had a great experience. They did a one month and a 12 month visit to fix stuff like drywall cracks. The employees were very professional not at all rude like some of the other comments. I highly recommend buying a home from them read more

Manor Homes decided to finally work with me in regards to warranty issues. This is a relief and I am grateful to have my issue resolved.

We bought a home in March, and of all the issues we have requested to be fixed, only one was addressed, and they did a poor job on that. They fired one guy, and the new one promised better results, and I have not heard from him since the beginning of Oct. If these guys try to ride out the warranty period, they will be hearing from my lawyer. Check them out before buying from them. read more

I wish we had seen all the reviews before we were in contract. BBB only had 2 negatives at the time. 4 Months into contract I saw much more. I agree with all of the reviews. This company along with its selling agent has NO integrity, as to whom we dealt with. I am sure somewhere someone has some decency. We went with them for their support of Armed forces. Which I see now was a big mistake!! I cant imagine why a company would treat anyone let alone a Veteran this way. Sub contractors who cannot read blue prints. To allowing dogs to pee on sub floor. Allowing a young child and a pregnant women on a 106 degree day to be in a sheet rock phase of our home. I have photos!! When I told them and showed the pictures, I stated I don't want people to be fired, I want it to be fixed. Talk with the individuals. But this was inappropriate. Not to mention the finishers they use Paulsons flooring, their rep submitted falsified documents. Yes I kept the emails and texts!! When we went to close she wanted us to sign what she never received just photo copied. The landscaper water-rite, uses low grade products. Gave us a moldy tree for the front, plants that were dying and barely now much better, the quality sod they use is not what you pay for. I had to call him 2 weeks ago to place the French drain he stated that would need to be placed when we met in construction phase. Tim stated he told Manors foreman that it needed to be done. He reported Arcadi (sp) told him NOT to do this, to a see how it goes. When Tim was out he told me he would not be doing this as warranty work. We have only been in our house 6 months. He will submit to Manor. He does not do anything until Manor pays for it. That was the same day we had our electrical walk through. my chandelier is still not hung in the proper spot. Arcadi told we to place a hook and swag it. Our garage floor is cracking larger than a credit card area. Nails are popping out of the ceiling. I get its a sellers market but... Blaming your sub contractors and not taking responsibility for the fact that MANOR hired them. I hope this helps you choose someone else. read more