Daughter had wisdom teeth extracted on 4/5/2022 - no problems with the procedure…read more Billing/accounting has been an absolute exhausting nightmare for nearly a YEAR: #1 - March 2022 AOFS charged me $44 consultation fee upfront even though that was fully covered by Cigna Dental Ins. (They were paid promptly by ins but they did not reimburse me). #2 - April 2022 AOFS charged me $3135 up front for wisdom teeth extraction even though this was nearly $1000 more than their contracted amount with Cigna Ins. #3 - AOFS billed only Cigna Dental and not Cigna Medical and they were supposed to bill medical first then dental as medical sets the contracted amount and dental pays the remaining (AOFS was given both ins cards at the consultation and it's their job as the insurance's contracted provider to bill 'correctly'). #4 - AOFS never followed up with Cigna thus never reimbursed me - Not for the consultation fee nor the extraction (but what do they care? They had all their money plus more). #5 - May - October 2022 I made multiple calls to Cigna (both medical and dental) and to AOFS Billing over the next several months. I was partially reimbursed in October 2022: $984 overage on extract, $583 dental ins, and the $44 consultation fee. This is only half of what they owe me. **AOFS throughout this entire fiasco made precisely zero effort to help straighten out the billing problem they created.** **AOFS had the EOBs in early August for both Medical and Dental Ins yet would not process my reimbursement without having checks deposited** #6 - August - December 2022 After two Cigna medical checks were cut and sent but never deposited by AOFS I finally had to have a Cigna resolution team member call AOFS Billing: -First Cigna Medical check was cut 8/09 and voided on 10/03 bc it had not been cashed by AOFS. -Second check was cut 10/11 and voided on 11/15 bc it had not been cashed. #7 - A third check cut on 11/22 by Cigna medical to AOFS was finally deposited on 12/14 for $1567 - Between Cigna Dental and Cigna Medical the full contracted amount ($2151.00) was paid to AOFS and deposited. **Nothing was wrong with these checks and all went to the same address - It was AOFS's complete failure to process incoming funds** #8 - January 31, 2023 I Called AOFS billing to have the status on the reimbursement check and I was told that "the ball had been dropped" and no one moved the amount to reimbursement processing (seriously?)! The money was just sitting there since December 14, 2022 with no movement, no processing. Wow!! #9 - Feb 16 2023 - Final reimbursement check received. Based on my experience, I would encourage everyone who is using insurance to stay far away from this group. There are plenty of reputable dental offices providing state of the art care that will properly get prior authorization from the client's insurance company, not charge their clients up front in excess, and wait for insurance to pay them or at the very least charge a portion up front so that both parties have skin in the game and reimbursement is in everyone's interest.

Dr. Velez removed my sons wisdom teeth. He and his staff were very kind. Everything went smoothly.read more

The front office and practice management staff are disorganized and unprofessional. After making…read morepreliminary arrangements for my procedure I was told my doctor left on maternity leave. I didn't find that out until I called the corporate office. The whole experience was a comedy of incompetence. The Roswell office is a mess. I went to another practice for my procedure. Avoid this place.

Uncaring and unprofessional !!! Do not go to Dr. Conley. I had my wisdom tooth removed while…read morepregnant, and no one told me I wouldn't be fully numbed. During the procedure, I felt sharp pain and one of her staff said, "that's not necessary" when I reacted. When I told Dr. Conley how upsetting it was, she showed no care or concern and only defended her staff. There was zero empathy or accountability. I would never recommend this office -- especially if you're pregnant or expect to be treated with compassion.

Dr. Goodwin and his staff take dentistry and customer care to a higher level. I came to meet…read morehim through a recommendation and have come to bless the day I made my first appointment. He has become my hero. Fairly new to Atlanta, I hadn't located a dentist I trusted and my dental situation had reached a "flashing red light" crisis. I live near downtown and started my search for a dentist there. WOW! What a disappointment. A year later and three unhappy experiences and no progress. WELL... ALL my dental issues and mounting stress did a 180 with Dr. Ken Goodwin. His knowledge, experience, planning and genuine empathy for his patients' needs has put me a few months from a big new smile. His office is on Old Alabama Road in Roswell just a turn off 400. You too will thank the day.

I would give them 10 stars if I could! First time there, and I went to refill a filling that fell…read moreout. I didn't want to go to a corporate dentist because they seem to have the poorest reviews in this area. If you are looking for gentle and kind care, this is the place. They are all about making sure you feel comfortable and are not in any pain. They take their time and double and triple check their work. The dentist has a wonderful disposition. The staff were equally as pleasant. What a perfect experience. As an unexpected bonus....the cost was actually a bit less than anticipated. Thanks Dr. Goodwin and Team:)

I had surgery yesterday September 11, 2020 they are amazing. The staff are very personable and…read morehelpful. They have very thorough cleaning practices. The 24 hour surgeon on call helped me as I felt sick later in the day.

They treat you well, their facility is awesome and their surgery is painless and quick.read more

Great office staff and Dr Attia is very kind!…read more I went to see him twice and both times I would recommend!!

When I had my consultation, I did feel confident I was in good hands. However, it went downhill…read moreafter that. I decided to only get a tooth pulled and bone graft done and did not want to proceed with the implant. I contacted the financial person indicating my wishes. I was told to arrive 30 min prior to my appt. The woman who checked me in had no idea the plans for the procedure had changed as it was not noted in my account. She had to check on that. After paying, I was promised a copy of my receipt before I left. I never received that. After waiting 30 min, I was finally taken back for the procedure. The assistant poked and prodded me for my blood and could not get a vein. The Dr. Attia was able to get it on the first try. (Note: I was badly bruised for 2 weeks after that first attempt). That same assistant proceeded to talk about her personal life to the other assistant NON-STOP and never talking directly to me. I learned more than I needed to know about her life. This was extremely unprofessional. The doctor came in and had no idea I decided against the implant. The tooth was pulled and bone graft done. I was told 3 times that Dr. Attia would call me and check on me that night. I am still waiting on that phone call and it has been 2 months! A month after my procedure, I contacted the office to complain about an additional bill I received. I explained to the woman who answered about every issue I faced. She promised me it would all be addressed with the doctor and office staff and she would call me back by Friday. The following Monday I called and spoke to the office Manager, Kim. She was never told of my call and issues. She listened to everything and told me she would get back to me. She never called me back. The office did put in an appeal for one part of the procedure and when I received notification it was approved from my dental insurance, I contacted Kim via email indicating I was actually owed money. She agreed and told me a check would be cut. I waited and a check never came. I sent her back an email and called the office. Lynn told me she would check with the doctor. She told me she would call me back. A call never came. I placed another call and Lynn told me the check was mailed and Kim was supposed to inform me. She never did. The lack of professionalism in this office is totally unacceptable. Nothing promised was followed up on. I cannot even guarantee the doctor knows of any issues I brought forth. So my guess is nothing was addressed and my complaints brushed off. I advise anyone to stay away!

I went to Dr. Nadler and team for a tooth extraction, they did an excellent job. I felt no pain…read moreduring the procedure. The team was professional and transparent with the process. I will continue to use this practice for any oral surgery needs.

Let me start off by saying my experience was so much better than the last time I was here, the…read moreDoctor was very nice at this visit. My mom had implants put in about 5 years ago, we were told there was a warranty, so when the screw came out I called and the office got me right in, great. The problem is the warranty only pays for the screw not for replacing it, so I would have to pay 500.00 to get it put back in, We had already spent a great deal of money so I was not expecting to pay for something not our fault. Please for the next person explain your warranty and what it covers.

From the moment I entered to the moment I left (except for an unusual 40+ minute wait at the…read morestart), this visit so far exceeded my hopes that it's hard to put into words. Dr. Johnson - you are truly brilliant and oh so caring - Best. Dentist. Ever. Ana and Elaine - I'm so glad you work at Crabapple Dental Grp.! Heather and ?? (soooo sorry!) - thanks for doing your jobs so very well! My deepest thanks to you all for providing me with an exceptional visit! BTW - I've already recommended you to others...

The dentist I saw here was very pushy for a "deep cleaning" when I had not even had a regular…read morecleaning yet. I reluctantly agreed and wish I hadn't. The dentist started the cleaning and left me TWICE in the middle of cleaning. Once left me holding the suction tool for a solid 20 minutes. After the "deep cleaning" she did not even complete the regular cleaning I had requested in addition to the deep cleaning she insisted on for my molars. My teeth were never even flossed. So for an additional $400 I left feeling like my teeth weren't even as clean as they should be after a basic cleaning. I will not be returning.

Thank you Dr Boc; you were diligent and honest, thank you so much for taking me in as a patientread more

Everything from booking the appointment, pre-surgery visit, surgery day and follow-up was literally…read moreone of the best medical experiences we've ever had. Dr. Boc lived up to his reputation in every way but also his office staff did as well. They over-delivered on communication, clarity, help with filing insurance and making sure what to expect. One of the things we noted was that all the times were honored and everything was prompt. I highly recommend Dr. Boc and his office for any type of oral surgery.

I have been going to Dr Walls for many years. He is an…read moreexcellent surgeon.. Had many extractions and never a complication. His injections are relatively painless. I also have had several implants done by him and other dentists have commented on how well they were done... Never a problem of any kind. Would recommend him without any reservation whatsoever. Furthermore his prices are extremely reasonable. Front office is very professional also.

Didn't wait for the topical to take effect before ramming a needle into me, when I shrieked in…read moreagony he yanked my cheek out and stabbed me again even harder. It hurt like HELL. Next he starts complaining about my "behavior", by which he meant the shrieking, which was no doubt being heard by the other customers, and wanted to give me a general anesthetic despite me having a condition which makes general anesthesia dangerous. He pooh-poohed my concerns and said he'd never had a problem. I reiterated that I had subcortical white matter lesions and asked what his follow-up period was and he wouldn't answer. He seemed a little obsessed with knocking me out. Then he went on about how I would never be able to cope with the sound of the drill if this was my attitude to needles and how I needed to be asleep, and I kept pointing out I have no problem with needles just with agonizing pain when they are rammed in and drills don't worry me in the slightest. He didn't listen to one word I said. I left. The painless yet impacted tooth he was supposed to extract is still there. An hour after the needles were jammed in - my whole lower jaw was numb on the outside but not on the inside where the tooth is. For all his stabbing and ramming he hadn't managed to numb the area. God knows the agony I would had suffered had I stayed and continued to refuse a general. His performance seemed designed to have me begging for a general. Today my jaw won't open more than half an inch. That's how hard he rammed the needles in. I've been to dentists before. I have no problem with needles. I am having real trouble believing a qualified oral surgeon with mostly excellent reviews can't understand the phrase "it hurts", can't numb a jaw and can't put in a needle slowly enough that a person can eat the next day. When I left my husband was surprised to see me so quickly as he knew there hadn't been enough time for the topical to take effect, let alone have anything else done. There were two other young women in the waiting room too. Perhaps one of them became Dr Wall's special girl that day. I sure failed my audition.

A thorough explanation of where my dental health is and the path forward, which I appreciated.read more

The cleaning is always first rate, thorough, and competent. My teeth always feel like they are…read morebrand new. Dr. Moritz takes excellent care of me. He explains any treatment with great care so he is certain you understand the plan. And he would never, ever consider suggesting unnecessary treatment. He is personable, professional, skilled, and impeccably honest.