30mins upon my arrival into Vermont from NY, I had 2 flats on a mountain road middle of nowhere on…read morea cold Friday evening with close to no reception. Emergency roadside assistance took a couple of hours to locate a towing company and a big shout out to Lance who was in the middle of completing another job and accepted mine. He was in communication with me every step of the way which was reassuring given the circumstances. Everything was settled in 2 hours, highly recommended!

Very quick and friendly service. Got us out of a ditch quickly and pain free. Would recommend.read more

These guys shouldn't touch a car with a ten foot pole. Scam artists. Misdiagnose cars. Then when…read moreI wrote a negative review the owner messaged me on facebook 'take it down' then called my place of work twice to try to intimidate me then called my wife at home to try to haver her intervene. I will not be bullied by a shop that is not looking out for the community. I will not be shut down by harassment by the owner. Not acceptable at all.

Oh my gosh, this business is just incredible. Everyone I have dealt with there just goes over and…read moreabove to assist. But Will especially is the best auto service tech I have ever dealt with - truly! It is very clear when I have been there several times that they very in demand. They gave me a loaner vehicle rather than make me wait a long time. I really don't know what more to say. other than to need to go to these guys the next time you need any type of service done on your vehicle. Definitely a hard, five star rating here.!!!

Whenever we have an issue with one of our vehicles, we bring it to Essex Automotive because we…read moretrust them. With their first-come-first-serve style of getting annual services/tires done, there is almost never a time they will not take your car that day. The service has also been great, and they do not up charge on services or 'find' something else that needs to be 'fixed'. Very thorough service.

My recent experience compels me to ask myself would I want to give my business to this opertion?…read moreI visited its website in June to learn about their service offerings and, having some questions, sent my inquiries via their contact form: as of today, FOUR MONTHS LATER, I have had no response. While on the site, I noticed a field for discount coupons, but when clicking on it...NOTHING CAME UP!?!?...If this is the level of competence present @Essex Auto, I don't want them working on my car!!!!!

DO NOT BRING YOU CAR HERE. Bringing my car to this shop was the worst mistake I've ever made. I…read morebrought it in for a simple boost issue caused by a bad down pipe, for context the car was running perfectly fine aside from a lag in acceleration. They were able to get my car in within a couple of days, which seemed promising, but after a few days, they called me back saying they had fixed the issue, but now my car had a slight knock. When I arrived to pick it up and started it, I was met with one of the worst rod knocks I've ever heard saying it had been there the whole time and a slight exhaust leak was covering it up. My car went into their shop with no knocking whatsoever and came out with complete engine damage as well as an 800 dollar charge for the down pipe. Ever since, I've been fighting with their insurance, who is now trying to total my car and offer me absolutely nothing for it. So now I'm left with two terrible choices: either pay for a new car completely out of pocket or spend $11,000 to replace the engine they destroyed. I cannot stress this enough, DO NOT EVER bring your car to this shop. They completely ruined my vehicle and left me stranded. I Will post video of knock if I'm able to.

DO NOT BRING YOUR CAR HERE. I brought my car here thinking they could get it fixed quickly so I…read morecould drive 300 miles home. My car only had a slight loss of power most likely due to low boost. They called me and said they could fix it for $800. I got no updates after that and had to call them asking if it was done. Then they said they think it may be knocking. When I got to the shop they tried to charge me $950 after quoting me $800 for a turbo up-pipe and install. They then proceeded to say there's a slight knock once the car heats up. It had no knock when I dropped it off and just had a bunch of work done not even a year ago when the head gasket was done. They said it was just a little knock and to throw some thicker oil in it and it would make it home. They claimed the knock had been there and "my exhaust was too loud to hear it", and that it's been there the whole time. THEY WILL TAKE ADVANTAGE OF WOMEN AND TEENAGERS. I spent 2 years in an auto tech class and worked in a shop, I know my way around cars. I made it out of their driveway and it instantly started a horrible rod knock. Their insurance company didn't look at the vehicle just made us wait weeks with no communication and then proceeded to back them up saying "you just couldn't hear it over your exhaust". They put my life in danger by telling me it was ok to drive it when it very well could have seized on me. I had to get it towed. Multiple mechanics said there was no way it was knocking before. DO NOT EVER GO HERE.

I sent my car for repair. Received an estimate for repair by email and the work was completed.read more

I am a traveler from Kansas and I know no one in Vermont. My car broke down and I picked Elite to…read morerepair it. I received a very honest business that really cared about my situation. The communication was great, the repairs were excellent and pricing is reasonable. I recommend Darko highly

I decided to go salvage and got a nice little car. It worked fine for a couple of months, then…read morestarted having problems. No help from the place as I was past the thirty day warranty. The owner is incredibly rude, and wasted so much of my time. I'm sure I'm one of the few who will give them a bad review, but truthfully, I'll never go salvage again.

We initially had some issues with our 2015 Nissan Versa but Paya's was responsive and fixed it…read moreafter a couple of tries. No issues in the two years since then. I see lots of Paya's vehicles on the road, and based on our experience, I don't think I would hesitate to buy from them again.