As we were booking the room, all indications were that this would be an inexpensive, but decent, independently-run hotel. We like to support local business, so we booked the room.
But on check in, we had our first red flag as we had to wait for staff to get the room clean. This was at 7:30 pm. Shouldn't the rooms be cleaned in that grace period between 11 am checkouts and 3 pm checkins??
As we entered the room, we noted immediately that one of the bed headboards was broken. There were random wires on floor between tv and bed that didn't seem to run to anything, but presented a trip hazard, especially at night.
The the air conditioner faceplate kept falling off and the AC unit was directly under the blackout curtains, which cover the intakes, so you have to truss up the curtains to get the AC to work.
We logged into the WiFi and it was almost non existent. So, we fired up the TV. It was a new Roku TV, but had not been set up. We walked it through the set up process. Of course, if we wanted to stream something, we would have to log into our own subscriptions and I'm not risking that here. So we found a free streaming service, took forever to set it up due to the slow WiFi, then found out that it would barely connect. There was so much buffering it was hardly worth trying to watch.
Later that evening, we found that there were several dogs staying at the hotel, though their owners had left. They were barking into the night and management didn't seem to have a problem with that.
A good number of the tenants liked to leave trash in the hallways for staff to pick up. Once a day, so boxes and trash bags tended to stack up.
All of this, but we still would not have complained if it were not for this. The hotel door lock stopped working on the second morning (10 am ish). After a bit of troubleshooting, the management got us in with the master key and said they'd have it fixed before we returned from sightseeing for the day.
We got back at 9:30 pm that and it wasn't fixed. Morning management hadn't even mentioned it to maintenance or evening management. Plus she took the master key home, so the maintenance staff had to let us in with a very special technique. By sliding the keycard between the door and the door jam to slide the latch open. Which showed us then that our room (Room 308) had no security whatsoever as anyone could do it throughout the day.
Management of course argued that no one would break into our room. That we could secure the additional slide lock and deadbolt while we were inside. That they had cameras, so no one would try to get in while we were gone. Etc. etc. Lots of placating and excuse-making, but no real move to make it right.
Then they promised $100 refund, which to this day we have not gotten. Said they'd ask the owner if they could refund $150. I don't believe they even asked.
To top it all off, the side entry doors to the hotel are not secured. There's no keycard entry or anything. No locks. Anyone can just walk on in and with any stiff card, they can break into your room and rob you blind.
So, if you don't mind a broken down hotel with trash in the halls, unattended dogs, amenities you have to set up yourself, and ABSOLUTELY NO security, along with a management that doesn't take your concerns seriously and lies to you bold faced, then feel free to stay here. My advice, spend the extra and go corporate when staying in or around Colorado Springs. read more