This business is not suited for weddings, as they advertise.
They are extremely member-oriented and will book other events on the day of your wedding, knowing it will cause havoc with you and your vendors, days before your function. The amount of stress this caused us cannot simply be described in words. It was like nothing I've ever dealt with before.
We experienced nothing but rude management (with the exception of the banquet manager as well as the food and beverage manager). So rude, that you will be in tears days, weeks and months before your wedding.
They tried to pull money from us at any given opportunity, tried to make us pay for things that were originally covered in our contract, and at the end of it all, charged us an amount for alcohol that we strongly suspect is beyond what our guests consumed. We even asked to see the list of consumed bottles (which ANY vendor has to legally show you). They never showed us the official count, which leads us to believe it was false. Unfortunately we have no proof.
We have met at least 4 other couples that experienced the same issues (the EXACT same issues) as us in the month since our wedding. These couples have all been married at this venue in the past 18 months.
At the end of the day, our wedding reception was beautiful, the food was fantastic and the venue itself was beautiful. Our guests had no idea what was happening behind the scenes and they all enjoyed themselves.
However, with the issues we faced for the year prior to our wedding and even the weeks afterwards, it was not worth it! They were the only vendor we had any issues with in the 20 months that we were planning our wedding.
If you feel you must book this venue, our advice would be to settle in for a lot of stress, get EVERYTHING mentioned between you and the management down on paper, or in email so you have backup of everything discussed. Especially if you are not a member.
Disappointment, frustration and the feeling of being cheated, can't even begin to describe what we feel.
Luckily we have a very strong relationship and have moved beyond this. We do feel the need to get the word out, though, so that other couples do not have to go through what we did. read more