Hold your horses everyone. Yes, when reliable Blacker Air is five star, but reliability goes out the window, and you can be out some very serious cash.
So just sit back and hear my tale. I purchased a ticket from Manistee to Midway, because Delta had a flight from where I was going, it was departing Midway at 10:30 am and Blacker arrived there at 08:30, or at least that is what my reservation said.
On November 4th I received an email from Ms. Amy Kirkpatrick stating that Blacker will now be flying in at 12:30, yes, I had 16 days to alter my plans, very good Amy, you're a hero. Alas, there are problems when dealing with other airlines, basically they don't give a darn about you, meaning refunds don't really exist. So, my $261.00 ticket, the refund is $91.00. Again Amy Kirkpatrick, you're a hero ( actually not, you represent these hero's).
However, what brought Blacker to this abysmal one star rating is. Now I had to purchase a ticketing of Traverse city for $325.00 + the original $130.00 I am out, this puts me at a target loss of $455.00, and Amy Kirkpatrick has the temerity of sending me an email
QUOTE:
"The only thing I can offer is to move you to the day before if that works. Unfortunately, your connecting flight information was not entered during the booking process as requested to we were not aware of the connection"
Suddenly it's my fault, so if you were aware, this decision to change the flight schedule would be put on hold? Yeah, I'm sure it would. Frankly it wouldn't matter if I posted it or not, their liability now further absolves itself, when it's someone else's fault. Thanks Amy, you're a hero. And, the day before, hotel rooms in Chicago are expensive Amy, but you're not going to pay for that, no.
My only hope is someone reads this and says, maybe I should fly out of Traverse City instead. Because it's reliability that brings you home. read more