As if today I've never received a package I paid for 1 month ago.
Through the month of June I attempted on multiple occasions to reach customer service by the phone. On no less than 4 occasions, I listened through the voice mail announcement only to be told that the mail box was full and not accepting any messages.
Additionally, during this time I pursued information through USPS and Postal Inspection Service.
On at least 2 occasions, I left messages with the phone operator and was that someone would get back with me. No one ever returned my call or sent any e-mails.
when I did receive the response it seemed lackadaisical and disingenuous at best.
"Hello Dee,
Tink answers the general inquiries phone. There is another phone number listed on our website contact page for order information.
You sent an email to this email address on Sunday which I replied to on Monday advising you of our policies. It is in this email chain below. I have not received any other messages, calls, or emails regarding your order besides that one and the one you sent me today, so I apologize for any delays in response you were expecting.
Our online order policies are available on our website, on the checkout page before you complete your purchase. There is also a link in the confirmation email you are sent notifying you that your confirmed order is subject to all of these policies. The link may also be found on our website under Online Order Info & Policies at the bottom right hand side of our site. These policies are in place an enforced equally for everyone and all orders.
With Route insurance and a claim filed in the time specified, any orders lost or stolen are covered 100%. This was available to you, and we cannot control whether or not you chose to take advantage of this service. We are not responsible if you opt out of the insurance or do not file your claim in time with Route. As I said, it is added to every order automatically, and the policies are clearly stated. You can go to the Your Cart page to see this for yourself. Here is a screen shot:
The order was fulfilled and contains a valid tracking delivery date. Again, we are sorry for your situation, but there is nothing I can do on my end at this point. "
I'm super disappointed since I had very high hopes for the products. In the end I have neither products nor the money I paid. It has taken considerable effort to get a response and the response in my opinion certainly does not seem collaborative or customer centric read more