I am so disappointed in having to change my review after my last visit. I had a very special day in December planned (wedding), so I booked 2 "Groom's Day Out" packages which consisted of: 1hr facial, midtown massage, manicure and pedicure 165mins - $285, plus added the additional items: Beard shaping 30 mins (include cut throat tidy and lining) - $39 and Head shave 30 mins - $39. I booked both over a month and 1/2 in advance. On the Saturday before the wedding, we show up at Manhor on Little Collins at 8 AM ready to get all tidied up. Rob opens the shop at 8 and we walk in. Another gentleman also shows up and ask if Rob can take him this morning, a sound engineer friend it seems. Well I go to the back to start on my facial and my partner is going to start with the haircut, beard shaping and cut throat shave. What really happened was my partner had to sit and wait for 40 minutes while this other guy got a haircut. In the back after my facial, very express manicure (barely filed the edges) and no pedicure, and a massage, I emerged to find out the story. I am told that I'll get a discount since they didn't have time for the full package and we didn't get a pedicure. What the heck? Not enough time, making my partner wait 40 minutes to begin with, when I had booked this VERY special day over a month in advance? I can not tell you how disappointed I was that my partner and I were short changed in this situation. There is nothing that can really be done at this point to make up the lack of caring and poor business practice. read more