STAY AWAY! DO YOURSELF A FAVOR AND READ THROUGH THIS REVIEW IN ITS ENTIRETY.
My stylist destroyed my hair. Went in for a highlight on my root area as a warm blonde tone, which I specifically reiterated multiple times that I liked and wanted to keep as well as providing a picture that she herself took a picture of.
She continued to try an up-charge me from the very get go.
Keep in mind I am known for having great hair, thick, shiny, healthy. It is a strong feature of mine, my whole life and I've always been complimented on it no matter where I go.
She proceeded to tell me it was color Correction, I needed low lights, I then would need a toner, a haircut by the way, which she wanted to charge me $90 for and a blow dry charge.
Now it stands to reason if you're paying hundreds of dollars for a hair color, I would assume your blow dry would be included. That's neither here nor there. The policy is the policy based on the salon itself. No big deal.
None of the listed above was what I Needed nor Wanted and any licensed cosmetologist that cares and knows their skill could see that. She was more concerned about up charging than the actual result and what the client wanted.
I walked in as a warm toned blonde and walked out as a dark cool brunette. As well as wanting to charge me upwards of $450 for an unsatisfied service and the complete opposite of what was requested, They could see that I was visibly distraught and upset, but rather than acknowledging that she messed up, continued to charge me.
BTW paying for a service is not an issue as anyone that does a job well done deserves to be paid for their time. This was not the case.
Also take note: bleach was left on my hair for upwards of three hours. This is where she destroyed my hair that not only created breakage, melting of the hair and creating translucent pieces that will not obtain a color. My hair will not recover for quite some time.
As soon as I left a phone call was made and a request for a reversal payment in which they did give me after approval from the owner. Of course, her story would be different than my story, not shocking.
The receptionist/coordinator was very friendly and helpful. Thank you.
Now what I can say is there was a male stylist that sat at the very front when you walked in I watched him turn out two beautiful blonde color services. Maybe that woman ought to be trained by him because he did fantastic work and seemed to really know what he was doing.
Or maybe he simply just genuinely cares about his work and the client that he was servicing. If you do not care about your client and your work, time to turn in your license don't continue to destroy people's hair to make a further dollar.
SHAME ON YOU!
I will give them a one star simply because the receptionist/coordinator was wonderful and the male stylist that sat at the front turned out beautiful work from what I could see.
Ultimately, they did refund me, which was not my preference. I would have preferred a beautiful hair color but now I will be working on fixing the condition and color of my hair for the next year. read more