Course correction & communication is the formula for success.
Do you want a business that appreciates you as a customer where you took a chance to invest in them where they aso invest back to keep your business?
Or do you want a business that disposes of you when you present a miss for correction?
You decide:
My natural color is a level 5 medium brown & I've been getting highlights for years. I came to Mane with the first attached photo as my desired result & was told it could be achieved after a few sessions because there was some brassiness & damage to my hair from prior providers.
The 1st session was $220. My hair's condition was already improving from my own dilgence, and continued to improve. The base color result, however, was still brassy. I contacted the colorist Jacqueline to pop by so she could see & she assessed more ash would be put in the next session's base color/lowlights.
The 2nd session was $220 on 2/10/26 & my hair's condition continued to improve, but it seemed like the base color was slightly too light & I had brassiness again. I contacted Jacqueline again with photos, as I felt we were corroborating in this work in progress. I came in & Jacqueline had a later pending appointment, but this time told me that my initial photo was unachievable, that any color base would always be warm like this (no better), and that I'd have to let my natural root color grow back. Because my base results were brassy, she offered to try & put a darker ash but said she was pressed for time & I'd have to leave with wet hair. I didn't care about that, but I didn't want a rushed treatment under duress, so I suggested trying a safe purple shampoo on the base to tone out the brassiness to avoid permanence in the event of a miss & then I'd get back to her . When I texted her the next day to ask for the color she put so I could choose a blue or purple based shampoo, I was taken aback when she canceled our April appointment and told me to go elsewhere because my 'visions' were different than hers & she couldn't make me happy. This disrespectful action says : 'Thanks for the money, there is something wrong with you for not liking what I did, now go away.' no matter what flowery words are used.
I countered this disrespectful message with an attempt to rectify. I texted her back to give an opportunity to get on track, but her response was a continued blow off with language that she wanted me to be happy. Canceling your client after a 2nd service where the hair color tone is brassy after the client had enough faith & respect to return, isn't the way to make your client happy.
Look at the desired photo, the result a week after the 2nd paid session, my actions & the final actions of the provider. She calls the result 'Warm'. I call it 'Brassy copper'. The final question. When going to get a service, whose 'vision' counts? The payor or the recipient of the money for the service? read more