DO NOT RECOMMEND. AVOID AT ALL COSTS…read more THESE PEOPLE ARE A JOKE, LIARS, AND CROOKS. They claim to clean the rental units before tenants move in. During the move in we found mold, mice droppings, and grease all over the rental unit. We ended up cleaning the place ourselves because we were told that it was our problem to remediate, being we were the current residents. Upon move out, we did not receive a full refund on our security deposit, even after leaving the rental unit spotless. They will take any opportunity to nickel and dime you. Bottomline, they take no responsibility for the condition of the unit. They only care about making extra $$$ off tenants upon termination of the lease regardless of the property's condition. The people working this office have no clue about how to be property managers.

Horrible, rude, arrogant, will take your money and then be hard to get a hold of. Treats tenants…read morelike 2nd class citizens. Any work that is finally done by Sam Murley and his wrecking crew is very bad and way over charged. Cheap materials and less than professional labor. Avoid at all costs unless you are a glutton for punishment. They are a "hit and run" company who rips off people and then moves on the the next victim. They will "push" their personal properties first when it comes to showing a rental to prospects and promise landlords great tenants with high rent but really they will tell anyone anything to make a buck. I will never use them again and am trying to spread the word so other honest, innocent people may read this and avoid a serious headache. I guess some people get desperate and trust them only to find that eventually, they get ripped off too. Sad!

The worst general manager ever just looking for a place to rent and there was a problem with the…read morepayment on my application and that's all she needed to say but she proceeded to get snippy with me and say how long this process is taking is my fault when all she had to do as a manger is say your card wasn't submitted correctly all we need to do is get the card again but no she wanted to push my bottoms and say how long its taking is my fault when all I want is to rent a place. And what's funny is I asked if I could speak to a supervisor and she said she is one but there is someone ahead of you the own of the business that clearly knows more about treating and talking people then you

This company has poor internal communication. You meet with one person and they give you one piece…read moreof info, but then when another person comes they are clueless. For example, I talked with the owner before signing a lease - they said my plan to move out early and leave the place to my roommate was fine so long as my roommate stayed/paid the remainder of the lease. I moved out. I have observed my roommates experience and they have often said "where is your roommate" and "he needed to sign" -- but while I was in town and able to do all of this, I was never asked to do any of this. When they knew my plans all along! They need to designate one account manager to a # of residents so that one line of communication can guide the relationships, otherwise they just have many different people all knowing nothing about the people who are paying them and no way to meet their commitments or expectations.

Their rental process is unconventional. Prying into family members lives just to move into one of…read moretheir rentals is hideous. Requesting a rent deposit to fill out an application makes no sense and the explanation I received was to secure the apartment. The reason did not make sense to me. Therefore two stars is equivalent to the customer service I received.

Their website has been very helpful in getting an idea of all the properties locations, photos, and…read moreprices-but that is as far as their helpfulness goes. I have never been to Dubuque area and am moving there for work from halfway across the country. They do not have the immediate offices to contact regarding specific apartment complexes/town homes, unless it is for a showing. I have called their main office (listed on the website) on more than one occasion in the past few months looking for more information and have never been helped by the man who answers. He answers the questions for the apartments landlords, without checking with who ever is in charge of them, saying "no, that probably won't work for them up there." He has said no to everything I've asked. I am extremely frustrated with the client communication Executive Management & Real Estate Ltd. has. Their website is informative, but that doesn't exactly help in this situation.

The Manager/ Owner, Jaime and his Maintenance guy, Ryan.... are by far the most rude &…read moreunprofessional people I've ever met. There's never a returned phone when a question or concern request is submitted. After 5pm. Jaime will no longer answer calls. So we resort to the emailing system .. there again, there's no communication lines. when there's loud unruly neighbors he tells me he's not a babysitter. Residents are not picking up after their dogs nor does the maintenance are cleaning crew..the property is unkept. STAY Away !!!!! there's better places out there!!

Stay away! The apartments are brand new, so that is a big plus, but, the management is the worst…read more It seems like they have no clue of what they are doing or it could be that they simply do not care. Before moving in we requested new blinds for the sliding door because the ones in the apartment were defective. These were never replaced. The garage door broke after two weeks of living there and it took the maintenance man a month to fix it, only because we called multiple times. The brand new toilet clogged all the time, and guess what? Although we harassed these people, the issue was NEVER resolved. Another big problem with this place is that they sometimes waited two weeks to cut the lawn, so imagine the weeds. Also, this is one of the few places in Dubuque where dogs are allowed, so everyone had one. The only problem with this was that people did not pick up after their pets. So the place always looked dirty with the long grass and weeds, and the piles of dog waste. Don't waste your $950, utilities NOT included.

I rented a property from Ruhl & Ruhl Property Management for two years. They were excellent when we…read moremoved in and when we needed appliances to be fixed or replaced. They stayed on top of maintenance and work requests that I submitted pretty well. However, during our moveout inspection I felt there was unfair treatment of how they assessed our security deposit return. They withheld the total amount and said they could've charged us more on top of our deposit for property turnover. They held us accountable for unforeseen charges and other things that a tenant should not be held responsible for due to wear and tear over time. I asked for an itemized list of these discrepancies, and Patty Grady, who is their property management Maintenance Coordinator made excuses as to why she could not produce pictures, receipts, or invoice billing that calculated these charges. We tried to maintain the property as best as possible with yes a few nicks and scratches, however their lack of assistance and laziness (especially from Patty Grady) is unacceptable. They need to review how they treat paying tenants who even after they're no longer a tenant. I even reached out to the the owner of the property and after comparison to their way of how things are done, it was clear Ruhl & Ruhl lies about how they assess their deposit. She (Patty) told me she sends a report to the property owner and that he will determine how that deposit is handled. He told me via email that he has no play in that and trusts property management to do their job with an honest assessment to handle these things. So this clear to see Property Managment lied to me about that. They're not very customer friendly and even towards us as an active duty military family who has lived in various housing over 20+ years and dealt with landlords & property management. This has been the worse we ever worked with. I strongly recommend if you are looking to rent in the quad cities, never go to them for rental property. They are not honest with their work and will use any excuse to hold something against you feel like. They should be banned from the Rock Island Arsenal housing office for use as rental referrals out in town.

I can't speak to Ruhl and Ruhl in all cases. They may be good for newer homes, but I'd be…read morereluctant to use Ruhl & Ruhl for historic homes in the Quad Cities. A current listing at 727 19th St in Rock Island, IL is priced and pending at $150K. While the home clearly needs to be repainted, the home is larger than typical at 2400 sq ft, has central air, a fenced double lot, a fairly new and stylish 3 car garage, and the photos inside look fairly good. A similar but slightly larger home in Broadway with asbestos siding on a smaller lot with a nicer kitchen is listed at $236K, now pending. A recent comparable for a slightly larger homes that appears to be in similar condition with no garage on a smaller lot sold for $190K. Another comparable in better condition with no garage sold for $215K. Unless there is major structural damage to the home at 727 19th St, it leaves one with the impression that the listing agent underpriced the home by at least $40 or $50K.

Very rude and predatory people. My daughters car was disabled due to an accident and parked in…read moreparking lot of their property with places of business with no signs posted. They towed the vehicle before 24hrs without notice and I had to call it in stolen to find it.

From the owner: Ruhl Commercial Company specializes in helping you purchase, sell or lease commercial real estate…read more Whether your needs cover retail and office spaces to industrial, multifamily or even land and farm parcels, our team has the resources to meet your needs. We are your source for total property management, maintenance services, coordination of site acquisition and disposition and more. Through our partnership with NAI Global it is now our honor to serve regional, national and international clients.