Good to great items for furniture, but not the best for its price range. Having said that, if you are on a tight budget, you can fill your home with nice looking furniture from what they have in their Shaw Showroom.
Poor warehouse and delivery coordination. Staffing on that department should be trained to value the customer's time. 2 stars. Details below.
Manpower on-site is good. However, the counter staff never warned us about having 2 separate schedules for delivery and assembly (Strike 1). Unlike other stores, you are given a heads-up. Delivery was prompt, but to my surprise the items we ordered for delivery were not assembled (*Minor problem that could be overlooked), and the assembler did not plan to go on the same day (Strike 2).
A good thing that I asked the delivery guy for the assembler's (Niño) number, to ask how long he would take. I called the Assembler, he gave me a heads-up that he was on the way to Makati via MRT, thru Cubao, and that he was running late.. but 2 hours later he tells me that he is still in Katipunan. He lied. (Reference to strike 2) He then promised me to be at my place by 10 the next day, to which I have to miss more time off work. So I told him to come and finish his job before 11.
The next day, the assembler guy, Niño, failed to warn me that someone else was coming. The new assembler tells me that they have to come by 11. I had to call Niño, who failed to give any warning that he is not the one who will be coming, and now I have to wait longer (Strike 3). read more