I've been to Mama's Pretzel Kitchen several times before, usually when I'm craving a quick snack in SeaWorld, and don't want to wait in the longer lines some of the quick service locations around the park can get. Up until my most recent visit, my experience with the restaurant had been a fairly positive one. The pretzels were always fresh, staff was always friendly, and as a participating restaurant on the passholder meal plan, the price (free), was always right. On this past visit to Mama's however, issues were plentiful.
Upon entering the restaurant, everything appeared a bit untidy. Napkins scattered across the floor, sticky counter tops, soda machines out of soda and ice. The restaurant had clearly been through what felt like a rush, but being fairly slow when I visited, it felt strange that none of these issues had been addressed. At the very least, staff could have picked up the trash on the floor, as it was the most visible of the issues.
The staff was friendly and helpful, and was more than happy to assist with any needs I had, but the issue mentioned before with restaurant cleanliness, and missing products unfortunately fall back on the team.
To eat, I had a Meatball Twist Pretzel with a Coke. The Pretzel itself was hard, and becoming cold, and the meatballs inside were luke warm at best. The pretzel had clearly been sitting out for quite sometime, and it unfortunately was difficult to eat as a result. The pretzel should have been thrown out, and the fact that it was served to a guest was a huge disappointment.
I will return to Mama's in the future because of their quick service, and because I love soft pretzels, but hope moving forward that the restaurant can improve their food quality and issues I experienced on my visit today. read more