I love it here! The people are very kind and funny! They have positive service! The selection there is wide for such a small store! The value is great! I have bought so many things from there and none have broken or been damaged! For the price, the value is high! read more

Malvern Saddlery Ltd - A brush from the saddlery: $18.00 A pair of gloves from the saddlery: $59.95 - Horse Equipment Shops Near Me - Malvern, Pennsylvania

I came looking for a basic riding helmet for riding lessons. After trying multiple options that didn't fit on my head I was sold a helmet that my riding instructor refused to let me wear in the ring because it was too big. I sent my husband to return it because I work during the day. They informed him that this was a sale item and couldn't be returned. News to me!! (Despite the fact they claimed they had told me all about the sale and return policy. I didn't even know it was on sale!) I certainly won't be going back. Anybody need a large helmet? read more

Jill was wonderful when she came out to fit my horse for a new saddle. Professional and kind. I am excited to get my new saddle and start showing. Sailor loved it when we tried it out. They are a bit expensive but you get what you pay for and they stand behind their product. Gail read more

I honestly have to say that you could find better customer service at your local McDonald's. I have been a loyal customer of Malvern Saddlery for years, purchasing several high end items from the shop. For example, I ordered a fully custom pair of Tucci tall boots through Jill, several pairs of half chaps, and my Equipe saddle over the past few years. My saddle no longer fit my horse correctly, so I contacted Jill and she sent a saddle fitter out. It was then sent to Equipe to be adjusted. A month later I was contacted and told that the saddle was ready to be picked up from Malvern. I then called on a Saturday to see if I could pick the saddle up and find out how much I owed them. I was told by the staff that they knew nothing about the saddle and what I owed. I was told that I would not be able to pick it up that weekend and that they would have somebody call me on Tuesday. When I received the call on Tuesday, I decided to have the saddle shipped at this point because my horse was getting extremely back sore from using saddles that do not fit correctly. I paid for the adjustment, shipping, and a tack soap and received a call that it would be shipped out that day. By Sunday of the next weekend I still had not received the saddle and decided to call to see if they had received a tracking number. I then got an email with the tracking number and was told that it was delivered on the previous Wednesday about an hour away from where it was supposed to be. The saddlery's "Shipping Expert" had shipped the high end saddle to the wrong town. Panicked, I tracked the saddle down and drove two hours round trip to the garden center that it had been delivered to. There I found it uncovered, moldy, and with a rip that was not previously there. I immediately contacted jill and sent pictures of the damaged saddle. She offered to send me a saddle cream to wipe the mold off with and is claiming that the rip was there before the saddle was sent out. Disappointed is an understatement. Thousands of dollars later and I am left with a moldy, torn saddle. I will never recommend Malvern saddlery to anyone again. read more

They recommended the indestructible Swedish shavings pitch fork. In fact so highly I bought two of them. Now after only a few months one of them broke. Not so indestructible I guess! When I called today to see what the manufacturer offered because they do advertise it as being indestructible I was told that no replacement part or any exchange is offered. They should stand behind their products at the store - but they were totally unfazed and then volunteer that if it was the tines that broke they could send me a new head from the manufacturer, but not the shaft. Ironically if I purchased this on Amazon or from most tack shops like Stateliness or Dover they would take it back in a moment. Nothing was offered from Malvern Saddlery'.. Even if this was the only item I bought I would have expected to be made whole in some way - but I purchased almost $3000 dollars worth of items from the store! and this item was very lightly used we only have two horses. read more

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I love going into tack stores when I travel and visiting this shop was a treat. The staff was knowledgeable and friendly. The selection of merchandise was wonderful, especially if you're a fox hunter. While this shop specializes in higher end merchandise, the pricing is not so ridiculously over the top as one finds at a certain tack store in Virginia. The store has a nice selection of unique one of a kind items that make perfect gifts, or to treat yourself. Come visit and indulge! read more

I rely on Jill and her staff's recommendations time after time. Malvern Saddlery sources innovative and high quality products that have been invaluable to me in my training and eventing career. Jill did a wonder job in recommending and measuring the perfect Tucci boots for me as well. I consider MalvernSaddlery a trusted resource for quality products. Sincerely MFB. read more

The owner of this shop is so incredibly snobbish and rude. Take your business to another local tack store where the ownership is caring and kind to customers. read more