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    Mallard Crossing

    1.3 (30 reviews)
    Open 10:00 am - 6:00 pm

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    First request we put in

    If you're going to listen to any reviews listen to this one. DO NOT LIVE HERE. I have compiled a list of reasons in 12 months of living here. 1. Hidden fees. The apartment my roommate decided on was $1550 a month. They advertise trash pickup, not advertising that it does cost you monthly. We ended up paying around $1700 a month not including our monthly laundry charges or the trash fee. When we asked what extra charges were for we were left with no answers. 2. They advertise that it is a gated community, the gates do not work and are left open 24-7 3. They also advertise that the pool is available for the summertime and opens mid may. The pool didn't open until early June and when I asked maintenance I was always just told "we're working on it". When the pool is open it is dirty, I had multiple conversations with other tenants that said they couldn't even swim because of how dirty it is 4. MAINTENANCE. During my time living here maintenance entered my home several times without my consent. Once knocking on my bathroom door while I was home alone. Maintenance requests are NOT taken seriously and will NOT be taken care of. They cut a hole in the bathroom wall and never came back to fix it. We entered multiple maintenance requests about mold growing in the garage, as well as in the water heater closet and bathroom, our neighbors put in requests as well. Nothing was said or done about this mold, they let it grow for over a month after the requests were sent it. Even though legally we were allowed to withhold rent or sue we decided not to. Now they are trying to charge us $400 for the removal of trash (as seen below, the trash was in the garage covered in mold) when we reached out they offered 15% off if we pay in 72 hours

    Hole under living room window due to termite damage
    Sarah C.

    Unaddressed termites/termite damage! No response to repeated requests for help. No response to maintenance requests. "Luxury" apartments but the only luxury thing is the cost of living here. My partner has lived in this community for over a year. I moved in recently. All maintenance requests go ignored, and you have to badger them to respond to you. We discovered termites a couple of weeks ago, went to the front office, and notified them. They told us the problem got denied by the property manager because it wasn't "bad enough". Well, a couple of days later the termites chewed through the bottom of the window sill and were crawling/flying everywhere. We urgently asked for help. The next day they sent someone to spray and haven't followed up since. There's holes in our walls from the termites that will likely go unfixed. We've asked for help with the bathroom and replacing a rusty drain. Denied. I can't even believe that this happens. Our neighbor's furnace has been broken for 6+ weeks and they haven't addressed it. Her heater and AC both aren't working! Insane. I don't understand why with these rent costs and the basic level of maintenance required, we can't be helped. Pics of everything included. Sigh. Don't rent here.

    Doors
    Rae R.

    This place is HORRIBLE to live in! The staff is rude, forget maintenance because nothing is a priority according to them. The only thing that is luxurious is what they charge! There is mold, electrical outlets that doesn't work, light switches that shock you when you turn them on/off! The windows are old and leak, they do not put filters on furnace and the dirt and dust fills the air, the washer/dryer reeks day 1 and isn't vented so it smells like fire when it's on! There is water damage, doors that don't latch, the dishwasher are disgusting, the noise can be bad at times, and people have complained about termites and Mallard crossing/IRT doesn't care and won't fix anything because they are cheap and outright don't care, hence the reason we are leaving considering our home is making us sick! DON'T LIVE HERE unless you enjoy mold, termites, bugs, bad windows, homes that are falling apart, electrical issues, lazy maintenance workers, and RUDE office staff!

    I have lived in this apartment complex for more than 5 years. I am not satisfied about this apartment complex for many reasons. If you are looking forward to renting this place you should not go here. Apartment is called " Luxury" but the price of rent is luxury other than that nothing. It's an old styled and regular apartment. I wouldn't move out if they didn't increase my rent rate for almost $200 more. Office staff said it's market price. They never did this before. I tried to explain to them but they never respected me as a loyal tenant. Why? Because I'm not American? They should not discriminate like this. There is geese poop everywhere on the concrete and on the sidewalks. You can't even walk around. There's No light at outside of the staircase. It's always very dark at night. The dumpster is always full and stinks. Because they don't clean that often. When I moved in my carpet was not new, and I lived there for more than 5 years. Every year when I renew my lease they never offer me a carpet cleaning. When I moved out they charged me for 300$ for carpet cleaning. Even carpets lifetime was end. Staff do not care about tenants. They are always looking for ways and reasons to charge you. Staircases are all broken and it's too dangerous to use. My Neighbors from downstairs smoke weed every night. I get headaches every time when they smoke. My apartment always smells like weed even i closed a windows. Smell comes from vents. I complained to office staff but they didn't take care of it. Team in the leasing office is terrible and they are very rude. If you try to call them they never answer. They never fix your problems properly. I refreshed my walls with new paint. Before painting I asked one of the office girls if it's ok to paint, and they said if you move out you will paint all the walls white it's ok. I painted my walls and when I moved out I left the walls white. But they charge me a huge amount of money for painting. They said if you bring more people to this apartment you can get resident referral. I brought more than 10 friends, but they didn't pay that referral. I filled their referral form twice because first time office girls said they lost that form. I still didn't get referral even after filling form second time. But they are strict to getting rent on time. My friends had an Issue with their A/C. They complained to leasing office and their problems never been fixed. It's hard to survive without A/C in summertime. They not taking care of problems and always forgotten. They never forget to charge late fees. Neighborhood is good and quiet, I wouldn't move out if the office staff were not rude to me. DO NOT RENT HERE!!!

    I have been living here for 5 years and had a lot of nice memories until the new management took it over. It went down hill. I listed some terrible things below. If you are looking for an apartment, STAY AWAY from this apartment! 1. The new team in the leasing office is terrible. They are very rude. I miss Abie, Kate, and Kim! 2. If you write them an Email, don't expect them to reply. 3. If you call, they won't answer. 4. It took forever to get maintance done. There is still a hole in the guest bathroom when they repaired the busted pipe last winter. It has been half a year and they never got it fixed. 5. There is a big pit on the road by the gate, it gives me hear attack everytime when I drive thr the gage. 6. Online payment was down for 3+ months. 7. The gate was open for a month. 8. Geese poo is every where. I cannot stand it anymore. I am out of here!

    Justin A.

    We have been here since June 2017. My other apartment at Steeplechase flooded and I needed a place with immediate move in. This place was the only one that had an apartment available. I have had nothing but issues since we moved in. The office "manager" Ashley is rude. The day I signed the lease I was told I could go ahead and start moving stuff in. So I moved in a couple small things and my chair in the living room. The next day when we went to move everything in, everything was missing. Maintenance stole my chair and broke one of the screw on legs. I called and they said "oops sorry we thought it was from the previous renter". You would think they would check the apartment days prior to make sure nothing was left from the previous renter. After that, we started smelling something from the laundry room, which smelt like curry or burnt food. Which I'm pretty positive it was coming from the next door neighbor. They came and sprayed stuff and that's it. And it still happens. It makes our apartment reek and we have to constantly burn candles and spray stuff. They did nothing else for it. And in November one of our neighbors moved out and our apartment is above the garages, and the previous renters left the garage open after they moved out. And guess what; it was open for 3 weeks until I had to manually close it. On top of that, I even emailed Ashley and let them know that the garage was open and our apartment was starting to get cold because there is no insulation in garages and our living room was right above it. And of course I had to put the garage down manually after 3 weeks. Then On 12/4 I closed my old bank account and got a new one at a different bank, so I changed everything in the system on the Resident Portal. I even clicked the delete button for my old account and guess what they did? Tried to pull rent from my old account and called me 3 days later after rent was supposed to come out and demanded I bring in a cashiers check or money order and charged me late fees. Ashley was horrible and rude and acted like I was a common criminal. And they tried to blame it on the bank which I work for, and tried to say they couldn't do anything about the late fees. I have never been late on any payments for anything. We are humans. Show some respect and sympathy. So they charged me an extra $80 in fees. As I dropped off my check, she was so rude to me. And I told her I need my old account deleted off of the website and she said she can't do it and I even showed her how much I had in my bank account which I could have paid rent 2 times in one month if I could. That didn't matter. It was my fault apparently. She said she "could put in a help ticket to IT to delete my accounts off of there and start over". Well you should have your website working and the delete button working. And finally, with the winter storm we just got Friday night, we ourselves have had to do our own shoveling and icing. They did not do anything. And barely even touched the main roads. I have had to take 3 hours out of my day to shovel the very small driveway and side walk and steps that we have to use to come up and down to our apartment. And I even saw 2 maintenance people riding around in a four wheeler with a plow on the front. I am sick and tired of this place and being disrespected every time I try to ask a question or put in a request. We pay so much money to live here, we shouldn't have to do any of the maintenance work. That's why there is a team to do so. I could have slipped and hurt myself or there could have been car accidents on the main roads because those aren't even touched. If anyone has contact info for Ashley's supervisor or to someone at SteadFast Living that I could talk too, let me know. Worst place I have lived at in the past 3 years. The pictures attached are AFTER I shoveled the drive way and stairs and you can see how well the roads and driveways are taken care off. And I have also emailed SteadFast on the website 2 times this month and 1 time last month. And still, l response from them.

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    8 years ago

    Love living here! Quiet, conveniently located. Expensive but I'm happy!

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    14 years ago

    We love our apartment!!! The office staff rocks!!!

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    11 years ago

    We looked to get my son an apartment here and we saw some reviews and we didn't find it the best fit

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    I moved in here 3 years ago and must say that Zarina is the best ! I am seeing mixed reviews but I…read morecan tell you that whenever I have had to call maintenance they are all prompt and my issues have been resolved ASAP. I have never had any issues and the lady who comes and changes the air filters , I forget her name but always so nice and in and out and always accommodate my work schedule since I am Blessed to work from home . Yes , the rent goes up every year but I have found that every where I have rented . A nice area and convenient. Melissa C

    Nantucket Apartments' front office (Lee and Serena) let you know that no tenant issue is too…read moresmall. Case on point, I lost my keyring which has every key I need on an every day basis. I didn't panic, but after retracing my steps didn't work, I stopped looking and decided I would indeed find them when I stopped looking for them. After "not looking" for 24 hours, I called the office. Lee was empathetic and offered to have my house key, mail key, and gate fob replaced and delivered to my door as soon as possible. Immediately upon hanging up the phone, a thunderbolt hit as I remembered changing my "Valentine" door wreath to a "Let It Snow" door wreath. There were my keys, dangling by the car key fob from the snowman's hat. I immediately called Lee to stop the key remake when Serena told me Lee was already getting things started. Now I'm sure some lady losing her keys wasn't the most important task to be done, but the ladies laughed (WITH me of course) but making my little problem was indeed important to them. Thank you both and please know you are definitely part of the reason I love where I live. Tori Escott

    Waterford Place

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    The Leasing Office and Apartment grounds are always friendly and kept nice. I love the amenities…read moreand the apartment entry ways smell and look nice. I cant wait to move in! (Wifi is included in rent which is a huge plus)

    Upon Move in we were told we could paint our apartment and If it could be painted over easily there…read morewould be no charge to repaint because they are required to pain every apartment in between tenants anyway. We picked a very light grey paint color that the office manager Meegan approved and Maintenance was to paint it before we moved in, for a fee of $250. They initially told us it would take 5 gallons of paint. We bought the paint and then one week before we moved in we were told it would take another 4 gallons of pain. I have painted a lot of homes and it does not take 9 gallons of paint to paint 1000 sq feet. We went ahead and purchased the 5 gallons as requested because we needed to move in ASAP because our home had sold at this point and everywhere else had long wait list. We lived there 6 months while we were looking for our new home. We paid all the fees associated with Moving out early and we cleaned the apartment and even filled in the nail holes and painted over them with the paint that was left over. One Month later we received a bill from them for $900.00. $500.00 of it was for painting the walls. I called them and attempted to fight it but I was told that they would not wave the fee because we had signed the move out agreement that said we would be required to pain the apartment back the color it was at move in. Since their own maintenance department painted the walls, they were all ready the color they were at move in. They continued to send me daily emails requesting the money and was going to report it on my credit. In the end we did go ahead and pay the money because we did not want it to ruin our credit. However I will be contacting an attorney to see if anything can be done.

    Harpers Point Apartments - The Lakes after construction

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    My daughter was so excited to live here. Big mistake. Luckily the office people don't know how to…read moredo their jobs so the paperwork never happened. You would think in that area it would be nicer and more clean apartments with competent workers. Also , apartments should really be for young couples. Not people with a bunch of kids or a hangout for illegals. Unfortunately Probably that way in all apartments. Also, the apartment complex hey showed them was very dirty. The lady said we use general cleaners. My question would be are they blind? Dishonest people for sure. So glad they are incompetent I guess so as her paperwork never happened.

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    49 Hundred

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    (17 reviews)

    I am a current resident and feel unsafe. I've had two packages stolen from the mail room which is…read moreunlocked from the outside (it has key lock but it's generally open) and from inside the garage for anyone to walk in. I voiced my concerns to the management team both times my packages were stolen and they did not take it seriously, in fact they made it like it was my fault or immediately told me it was likely the delivery driver who stole it. When I initially alerted them with the first theft, the manager stated she would get back with me once she reviewed the footage, she did not. I followed up and she quickly made it seem like it wasn't something she was concerned with. The second package theft they stated they looked through 48 hours worth of surveillance, which is unlikely to do in the 45 minutes from when my complaint was received by their office to when they emailed stating they had reviewed all the footage. They suggested that I should have my packages sent to the UPS store across the street. When asked if they could at minimum put up signage stating there was video surveillance to potential deter theft, he told me "they just take them down" Overall, this is an environment where residents concerns are not taken seriously and instead made to feel inferior for even asking for assistance. Theft is occurring here and I'm sure I'm not the only one. I've read other google review with the same complaint from a year ago.

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    Mallard Crossing - apartments - Updated May 2026

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