As an African American, I don't always encounter distrust of store/boutique personnel but I will…read moresay this... It's interesting that when we first came in all of the associates were behind the counter yet within 5 short minutes they all convene near where Little Bit and I were shopping... Just a casual observation from someone that frequently visits shops and boutiques. On to my review! Nice store located in the Cross Creek shopping area of Malibu this boutique is perfect for your gift-shopping needs. Greeting Cards, Bath & Body products, extensive Candle selections, Linens, Jewelry, etc., etc. They did a lovely wrap for the candle I purchased. If I'm being honest, I'd say the initial welcome tainted my experience. We sorta felt like they were uncomfortable with our browsing... sorta like they were suspicious of our visit. Meh, I HOPE it was just me and that isn't the reception they demonstrate when other P.O.C. enter. Respectfully Reviewed

After 31 years they are closing‼ I couldn't believe when I saw the 40% off sign. The road closures,…read morelack of tourists was just & the pandemic a few years ago.....thank you for such a great shopping experience all these years

Small shop with tasteful intimate home decor and jewelry. We didn't purchase anything but had fun…read morebrowsing. There are definite things to buy for gifts! This shop, although small in size has a lot! It is situated in the Trancas Country Mart. I really enjoy relaxed feel and barn like architectural details. Right outside is a grassy lawn where one can sit, people watch and meet with friends.

This place is so DANGEROUS!!! For your wallet :) So many unique decor items that are very…read moreclassy/beach themed or rustic. It was a beautiful mixture! I purchased a new set of dishes from them and I am soooo in love with them! I have looked high and low for a pretty set of dishes and as soon as I walked in I knew they were the ones! Although it was very difficult not to walk out with half of the store! The owner was there (I apologize I am terrible with names) and she was a delight and packaged everything up very nicely for the drive home! This store is so cute and I love the little town center its in! SO cute!! I will be going back here every time I come to Malibu no matter how much my husband pleads me not to ;)

What a cool store and experience in Westlake Village! Upon entrance you're greeted with an…read moreintoxicating aroma and there are fragrant treats to take home too. I love the collection of miniature utensils and glasswares. Incredible options for gifts or treating yourself.

Who knew this beautiful home furnishing shop existed in Westlake Village?…read more Immediately upon entering, it was evident that a lot of thought went into the design and contents of this charming store. There's something unique for everyone with attractive displays of pottery, linens, home decor, gifts, furnishings and one of a kind items. One of the owners was present and she was so friendly. She shared with me the history of some of the items for sale. The store has been open for 8 months. Loved the gentle color pallets and warm vibe inside. If you are in the area, stop by, you'll be glad you did. Parking is free in the lot out front.

We have decorated two homes with many of their pieces that they source from all over the globe…read moreincluding Europe, Africa, and Australia. If you are looking for that easy, organic beach vibe, this is your jam. Eytan is simply the best and the kindest soul. He will spend all the time in the world with you and they often have things in the back or construction materials like flooring in stock if you need things quickly.

Just went through the most mind boggling, negative experience ever with this company, which is just…read more2 people - Eytan Levon & Kate Marsh Pokras. These people are living in a little, stuck up Malibu bubble, & it felt like the Twilight Zone dealing with them. I waited a month for my product after paying them a huge amount of money. The day of scheduled delivery at 9AM the city was paving the roads therefore I could not access the home, nor could they, from a stated 7AM to 5PM. I informed this company by voicemail & emails at 527AM to cancel delivery for the day, & to reschedule for any other day at their convenience. At 730AM they emailed saying too late, their driver was already in Oceanside having breakfast & would be attempting delivery, & would leave on porch if no one was home. The driver somehow managed to weasel his way to the porch, decided no one was home, did not leave the product there like Kate / Eytan had said, & then messaged me that I would have to pay $200 more for re-delivery, & basically then proceeded to hold my payment & product hostage for the next 2 weeks while we were at a stalemate over who was at fault for the breakdown in communication. Clearly their system is bad - if a customer alerts them to an unforeseen weather / construction condition, they should get that info to the driver before they leave. The driver obviously had not left Malibu to go to Oceanside (2 hour drive MAX) by 527AM when I alerted them. During this standoff, they said things like I should be grateful they aren't charging me a restocking fee (since the product wasn't delivered & they continued to hold my product due to their own fault, not mine). Eventually, after a week of holding item & payment hostage, I caved & authorized an additional $75 to be charged to compromise for the re-delivery, & asked that they also compromise for the rest since their lack of quality system / is what was to blame for this. I expressed my strong desire & preference to have this product, & to not cancel my order. However, a week of silence went by, then they chose to be very short with me, not show a shred of goodwill gesture, not accommodate the customer, & ultimately result in maximum waste of time & disappointment by canceling my order. Over a measly $125 difference that they were too petty to pay to resolve this order, they chose instead to stick it to me, not let me have the item, cancel my order, & to bring this negative publicity to their business. Would you really want to give your money to people making insane decisions like that? I much rather preferred to have my product, instead of having to waste even more time writing this & other reviews elsewhere, but they really provide horrible customer service & do not care to resolve things!

I couldn't leave this store. Stopped by with my friend to do some shopping for the holidays and…read morefound many cute gift items. The pantry area was my favorite. So many specialty food items such as olive oils, pastas, sauces, salts, plates, tea towels etc... I can go on and on. .. I bought a few things that I can't wait to use and I will definitely come back to do some holiday shopping. What a beautiful store.

What a beautiful store! I read the other reviews and was surprised. I don't like to be followed…read morearound or pressured when I'm browsing, so I didn't mind that the employees stayed close to the checkout desk. When I approached the checkout with my items, I was met with 3 chatty, friendly ladies - one of which turned out to be the owner (a fellow Francophile). I will definitely be back as it seems the unique inventory is frequently replenished with new items and I was happy with the friendly service.

I often bemoan the lack of gift shops for quality items in Los Angeles. This shop has everything I…read morewould want when searching for the perfect present: Malibu-branded wares, of course, as well as items with the likeness of other L.A. landmarks and institutions. They have upscale varieties of expected souvenir shop items - candles, magnets, postcards, stickers, apparel - as well as sage, body care products, sports equipment (tennis and surfing), and children's gifts (clothes, body products, books). There are dishes, blankets, and gourmet foodstuffs like local wine, jams, and mustards, as well as a caviar fridge with tins of good caviar, lovely pearl spoons, and recipe books. While the prices are high, so is the quality of the merchandise. This is the spot to find a special gift for a loved one, either an out-of-towner or a local - or yourself.

Love walking through this store every time I'm at the pier. They have cute gift items, home…read moreproducts and candles. I always find something I love while here but never purchased anything (except something cold to drink) Everything is super expensive. Like a plain "Malibu" shirt is $40 and up, the sweaters are over $140 ... I saw a cute plate for dessert and it was priced at $104 each piece. I know they are imported from France or someplace like that but still. I wonder if they ever sell one. They have candles that smell amazing, cute beach wear, wooden toys, lots of souvenirs. Check it out next time you are at the pier.

Audrey's store is beautiful.. She is incredibly talented... bends over backwards to help make sure…read moreyou get exactly what you want..she comes up with the great creative ideas and has the best prices.. I will be going back again and again such a delightful experience!!

I love this store! Audrey the owner is delightful and very…read morepersonable. She helped a friend of mine in great need to sell her furniture at top dollar in a very short amount of time. Everything she has in her store is hand-picked and beautiful. Audrey does interior design, Estate sales and gives customers the best prices. She hooked me up with a beautiful dining room set after minutes in her store. Stop in -you won't regret it!

I placed a large furniture order on 6/1/22 which was to be shipped to me. Most all items were in…read morestock, but I haven't received anything. I also can't get a response from the company - I've emailed, called and texted multiple times with no response. I tried putting a delivery and read receipt on my email and it came back as deliverable somewhere in Iceland. I don't know if this is a scam company but I'm very disturbed this has happened. I've lost two and a half months from the time I placed my order and now have to start over, time which I don't have since this is a vacation rental remodel. I cannot recommend this company, shop elsewhere!

I made a purchase online on May 28 I never received the item. I spent a month email and calling…read morewith no response. I finally physically went to the store in Malibu I finally was able to get a call from owner reassuring me my order would be delivered by end of week. Unfortunately it was all lies never received my order. The store is now permanently closed.Curt B is a crook, he literally robbed and lied to me. I'm out 2k.

Love!!!! One of the most amazing shopping centers ever!!! Not only is it beautiful and everything…read morewithin walking distance in different little areas but parking is super easy and the variety of stores is just unreal!!! How I have not been here before is beyond my mind. Service at each location was amazing super clean area and in love with all the stores they have from clothing to great restaurants great coffee shops just everything I will definitely be back! I went for one store and found a million others I love to shop at as well as different ones I would not have gone to if I wasn't there.

I've been here half a dozen times and always enjoy a visit. Side note: I've also heard it referred…read moreto as Cross Creek Ranch, not sure whether they're two names for the same thing or not. Nonetheless, it's a great mix of retail boutiques & dining although you better bring a good chunk of change because the vast majority of it is pretty upscale. Some of my favorite spots here are Alfred Coffee for a quick pick-me-up, K Chocolatier for the best chocolate truffles EVER, and cb2 for housewares/furniture. I'm pretty sure they're not technically part of Malibu Country Mart (although more or less in the same plaza) but Broad Street Oyster Co and Prince Street Pizza are also worth a stop. There are quite a few fun outdoor features like a ping pong table, an oversized Connect Four board, a playground and sandbox for kids, and lots of outdoor seating. On a nice day it's fun to just come and people watch. There's also a Whole Foods with a really nice hot bar and olive bar if you want a cheaper food option for lunch. Gets pretty busy on the weekend and parking can be a challenge. There have been times that we've had to park across the street before. Worth a visit while in Malibu.

The place was nice , but really empty they just had a few plates and some chairs. I guess was not…read moremy lucky day . People were nice . But when you find something is always for a great price !

I had an unpleasant experience with Monique on Sunday 6/28. So rude …read more I think one thing I used to like about this store was friendly , kind a a helpful staff. Apparently I interrupted her morning when she had to ring me up and bag my items. There was absolutely no line and no one in the store and she rudely pointed to the line que and said "the line starts over there but I guess I can help you !?" Then said nothing to me except " your receipts in the bag" .. Honestly someone needs to train Monique on customer service. I probably won't be back if this is the new trend in employees at Pottery Barn!