I used this car wash for over a year and it was fine. I recently went with my 4 month old vehicle…read moreand their brushes put thousands of tiny scratches down the entirety of both sides of my car. They claim it was nothing their machine did. I can't imagine how this damage possibly could have been done by any other means. UPDATE since they responded to contact them: I had already been in contact and escalated to a general manager. He had me come through, and ran my car through the wash while he watched. He told me he didn't see anything damaging the car (I certainly wouldn't expect it to do it every time? But clearly the brushes were contaminated or something when I ran it through previously.) He would only say "the machine is designed not to damage cars" (well I would certainly hope so!) and that this "doesn't normally happen" (again I wouldn't expect it to happen frequently, but it DID happen) he offered me $100 claiming I could get paint correction for ~$150-200 (false) Avoid this place if you like your paint unscratched.

VERY DISAPPOINTED!!! BACK SPOILER RIPPED OFF and COMPANY WON'T MAKE IT RIGHT!!! On 2/18/26 I…read morepaid for and drove my Honda CRV through the crew car wash. During the washing process, I heard a loud ripping noise. After inspecting my car, I discovered my entire rear spoiler panel GONE FROM MY CAR. I immediately filled out an incident report and they found and returned the panel to me stating they would contact me in a week about making it right. Today I received the email stating that they would NOT be making it right and that it was somehow my cars fault that their washer ripped it off!!!! I guarantee you that my spoiler would still be on and working if I had not gone through their carwash. Don't support a company that doesn't take responsibility to make things right after damaging a car!!! Pass the word along!!! Latest update: I called the number the business manager put in their response to my negative review. Guess what???? They told me they most certainly NOT NOT NOT help me get it put back on or they would NOT NOT NOT make the damage to my car right!!! They said "sue us if you'd like, we will NOT NOT NOT change our mind and make what we did right!!!" How do you like that for lack of business integrity, irresponsibility, and HORRIBLE CUSTOMER SERVICE!!! Pass the word. Crew car wash is DANGEROUS TO CARS and HORRIBLE CUSTOMER SERVICE!!!!

I brought my car in for their top wash and added a buff and service. The staff seemed disorganized…read moreas they shifted between services, and when they finished, they pulled my car out front with one wiper blade bent backward and the other completely missing--leaving the metal arm scraping the glass. Just a few miles away, already running late for an appointment, I had no choice but to spend $55 on new wiper blades right after paying for an expensive wash and detail. Very disappointing experience, and I won't be coming back

I had both the outside and inside of my car cleaned after winter was over. The wash from the…read moreoutside did a very good job. I highly recommend having the inside cleaned as well. The gentlemen that worked on my weathered inside made it look like new. My mats were cleaned to perfection, my carpet was free of dirt and my windows shined. I couldn't have been happier. This car wash is a true gem for Maple Grove!

Quality plus! Outstanding service and a reasonably priced!…read more Trustworthy, knowledgeable, outstanding Customer Service!

Came on a weekend when the detailing shop was closed. Sign says "satisfaction guaranteed" and I am…read moredefinitely not satisfied. After going through the most expensive of the options ($14) there was still stuff all over the car.

They are never open when it snows or rains, during their normal operating hours. When it snows;…read morethis when I need my car washed the most, so I don't end up with a sloppy mess in my garage. On top of that, part of this car wash has been out of order, most of the time for the past several months. I had an unlimited Titanium Membership. I have cancelled and will go to the Champlin Car Wash that is open 24/7!

They are over priced charged me extra to clean my rubber floor mates. When I got in my car the…read morefloor mats was still wet. They could of least dried them since was I was charged extra. they didn't do a good job drying the excess water off my car now I am left with water drip marks on my windows, side mirrors and etc.. my back passenger window still had debris on the window they didn't clean my middle compartment area I made sure there was nothing there so they would clean it. And also it's not hand washed you have to go through a machine bottom line they could've done a better job whipping and drying the water off my car and cleaning the mirrors, windows and the inside better it wasn't pack with other customers

the car wash scratch the back top of the tailgate of my truck i called right away and showed the…read moreemployee and they took pictures and a few days later the manager wrote me and said he looked at the video and could see anything wrong the tail gate is new as of the end of feb so dont go here if you want a wash with out sctaches

I used to be very happy with the detailing at the Brooklyn Park MN location. Things have changed…read moreand not for the better. Last time, there was a film on all the windows (inside). I had to re-clean them. I thought I'd give them a try again with my truck and many details were missed. They are either rushing through the service or they need better lighting to see the details.

Was looking for a new place to get a car wash, this one caught my attention cause they offered free…read moremat cleaners. Went to the website and they gave me a free month of whatever wash for a trial. I got the works of course which is normally 39.99 a month. Most times I visited, they didnt have an attendant when you pull in which was a little different than what I'm used to, but they had a little screen to tell you when to pull in and when to put your car in neutral. One thing I thought was super helpful was when you pull in, the screen also tells you what car wash you purchased, so I knew exactly what I was getting. A few times during the month, it gave me the wrong wash but since I had unlimited, I just drove through again. After the wash, pull around to the vacuums and they also had the self serve mat cleaners. This was my first time using them, you can have them clean with or without water. You press a button, stick the mat in and it comes out the bottom. Only once did I have a mat get stuck, otherwise, great experience. Only complaint about the car wash, which is the same for every one I've tried is that it never completely dries the car off. I think everyone just does it themselves in the vacuum area, but I can dream cant i.

Really disappointed. There were so many missed area's on my car, i ended up wiping most of my dirt…read moreoff myself with my rag on my entire car.. i had high hopes for this car wash. The customer service was very good. FAIL. "The Works" car in Golden Valley is the best!!!

Brought my car in for an interior detail and it looks brand new. The team went above and beyond,…read moreeven keeping it a bit longer to ensure some tough stains were completely gone. I'm absolutely obsessed with how clean it is!

Charged $9 xtra to clean mats. No one available, no response when knocking on garage door. Walked…read morearound building in cold. Gave up and decided to take the loss....

Nice people work there. Kevin gives very good tech advice. However, the political postings in the…read morerestroom are offensive. Everyone is entitled to an opinion, but come on, already.

Friendly, and dependable. Not over-priced. Hard to find these days, but these guys do the work they…read moregive you an estimate for with no price gouging.

Jay did a fantastic job with my car. It looks like new, and still smells fresh (but not perfumey)…read moreafter a week. My friends noticed too. When you inquire and then make your appointment Jay sends a lot of detail so you know what to expect. He obviously has a passion for his work. He pointed out details to me that I had never noticed. His work space in St. Louis Park is super clean and tidy, which told me that his work on my car would be the same. I highly recommend 360 UltraDetail.

Jay did an incredible job on my vehicle. Leaving the garage felt like leaving with a new car. Had…read moregreat suggestions for what I could do with the scratches on my exterior. Overall absolutely excellent service and well worth the money!

Absolutely amazing job! My vehicle came out looking brand new inside and out. They paid attention…read moreto every little detail, were professional, friendly, and clearly take pride in their work. The interior was spotless, everything looked and smelled fresh, and the exterior looked incredible. I'm extremely happy with the results and will definitely be coming back. Highly recommend them to anyone looking for a great detailing shop!

Excellent service and results. Very professional and highly recommended…read more Exceeded my expectations.