I had a pleasant experience with Ms Shannon Malloy, she responded quickly to the email. She solved my problem in one day, I didn't have to wait for her to get in touch with me. She was very professional and helpful. Thank you Ms Malloy. read more

Rating should be zero, very disappointing behavior with accounting team & customer service team Certainly they need to attend classes in professional development They don't listen they dictate! read more

I have had an issue with the water from the condo above me since November. I have been told a ticket has been placed, a plumber came out and said he needs to see the unit upstairs, but there was no follow-up. The company ignores my emails and phone calls, or when they do email me back, they keep asking me for information that I tell them they need to get from the person who lives above me. I reached out to social media, was told to give them my information, and to date, nothing has been done. read more

See all

It's the worst totally unprofessionalism customer service ana support when they do decide to be open and answer the phone If you want to watch your community deteriorate with county Building code violations and have your money be mismanaged then this Mickey Mouse operation is for you read more

If I could give zero stars, I would. This is a bait and switch management company. They are all talk and no action. They do not enforce rules in our development and always have excuses. They promise you the moon before the contract is signed and once they have you, they do nothing to actually manage your property. Buyer beware - if you are in the market for a management company to work with your community - this one is not it. read more

I wish I could pay my monthly fees and know that MMI would work with my condo board to provide a comfortable community to live in that holds its individual unit values. Alas, it is not the case. Things go neglected, and forget about interfacing with staff. Josh is nothing but an arrogant you-know-what. Their website is a nightmare to navigate. I am getting ready to call the office now, to see how much I owe for October. User-friendly, not! read more

Over 7 years, I have had no complaints when it comes to communication. Notices and responses have been very reasonable and professional. Shannon has been a great communicator along with others. read more

I asked the MMI, HoA management company for a letter of good standing yesterday. Ms. Monica Johnson of the MMI sent it to me today. I really appreciate her speedy response. Thanks. read more

Kim, Shannon and team here have been so helpful in managing the HOA for my property! Whenever I've had questions or concerns, I can reach out to them or their team and get timely feedback and clarity. Additionally, the HOA has been a help in mediating fixes between unit owners, helping to continue to build healthy community relationships. So grateful! read more

Outstanding customer service provided by Monica J and a few other staff member. Responsive to phone and emails.

I purchased a condo under the MMI management within the past year. Whenever I had questions, they've been quick to respond and in fact, I had an incident that could have been a disaster but the team was extremely responsive and we were able to resolve the issue. Thanks to all in the front office. Special shout out to Shannon for her timely response on all of my concerns. read more

MMI is Lawless! The absolute Worst! No accountability never taking responsibility. Just blatant refusal to yield to MD Statues. Voting Integrity and Open Books to Owner(s). This is just for starters! I followed the law submitted request in accordance with Condominium Act Statue 111-16. Just ignored and refused. MD OAG confirmed they know they are to submit to this law. Complaint(s) in 2019 MU-327281again in 2022 MU-353268 MMI's idea of Governance. -- is to enforce laws on Owners; then abuse and ignore Owners lawful Rights. CEO Chris Majerle. Head of CAI lobbying to ensure No legislation is passed to regulate this LAWless behavior. · Complaint May 2019 election integrity · Complaint July 2020 MU-327281 with MD OAG for elections integrity and other matters · Legal Case active for the Condominium Act Statue 111-16 disputing invoice for $527 documents sent were not what was requested. Never authorize any charges · Complaint May 2021 election integrity · Complaint May 2022 election integrity MMI failed to meet its contract and philosophy on so many levels. MMI Philosophy (just words on a page) All Operations by the Book The Law Book The Governing Documents A week has past since writing MMI. I let them know my Association Elections were compromised. I have not heard a peep of surprise? You would think, the response would be fast and swift. We want to hear an confirm what you say. No way this would have, could have happen. MMI philosophy is on the line! Let me investigate, I want to get this addressed. Our Office is neutral in Owner Elections. We just want them free and fair. (Joke!) I heard it said Attitude reflect leadership! (The Deplorables) Ms. Hall doing the dirty deeds! (just wicked) I vote Yes for PGC Legislators Pass the Bill to require licensing to Regulate Management Companies, yours in particular. Just disgusted, Owner In Fort Washington Maryland read more

I have been on the board of directors of the Potomac Country Corner HOA from 2011 to 2022 and Majerle Management, Inc (MMI) was our HOA management company for the entire time. As a homeowner and and HOA director I had a very positive experience with MMI. It was a pleasure working with Chris Majerly, who was our property manager. Chris and MMI managed all our business, including contracts with landscaping, snow removal, and recuse contractors and were always responsive to our requests and needs. Chris always had a very good working relationship with the HOA board of directors. I am no longer on the Potomac Country Corner HOA since I recently moved to Seattle, WA, but I highly recommend MMI as a HOA management company. read more

I recently participated in a couple of their webinars concerning being on the Board of Directors. I found the webinar and its presenters to be outstanding. They were knowledgeable not only about the laws and regulations, but the nuances of navigating how to be an effective and efficient member of a Board. They do it with humor and straight forward information based directly on the law. It was refreshing and really impressive to hear. read more

MMI is absolutely a BIG JOKE. MMI only cares about money. They have been managing my community for over 5 plus year and there is absolutely no improvement in the community. You never ever can get in touch with someone at the office. They always send you to the person's voice mail and never returns your call. Ms Hall is terrible, she is the property manager for my community. She is unprofessional, irresponsible and classless. Several homeowners have complained about her and her lack of duties as the property manager. You never can get in touch with her. She is slow in responding back. When she does, she is a day late and a dollar short. Overall, MMI has done nothing for the community I live in. Just TERRIBLE!!!!! read more

good morning !! first of all i wanted to say that this is the worse hoa in the world , people answer the phone are mean and stuff doesnt help you at all. this is for huntcrest condominions monica jonson and this guy name Josh McNally very agressive people they think they are untocheble. my van was towed first the towed company said i had expired sticker than they realise they missed up change to its diferent color lol of course it gonna charge color due to sunlight also told me that the managment nevet told them about stickers bein expires they still good. they only oh sorry for the inconvinance you can come pick up your van at no charge lol wtf at the very least bring it back , they said cant do that and went i got there 4 towing truck parked there lol had to pay uber to get, there and they still trying to charge me lol had to explain again finally got van back missed work and i ask if they could pay me for the day they laugh on my face it wasnt even my fault, they all need to be remove from their job we need a whole new managment team you would think they would be on your side knowing your pay for their salary lol biggest regret buying here , im ready to sell. read more

My experience with this company has been absolutely horrible. My vehicle was illegally towed from one of their properties on Jun, 23rd. I have been waiting on a refund check for the last month. I have sent countless emails and have placed countless calls to MaShawn Hall who only responded when I sent a mass email to her and several other people within the company. Her assistant Samantha lies and covers for her in her absence. If any ones has a contact number or email address for upper management please provide me with that info as I am now contact a lawyer read more

I've had the pleasure of dealing with Ms Astria Contee with MMI. She has been very responsive to all my requests and replies within minutes of any service call I need, day or night. She is an asset to MMI and I look forward to future amicable problem resolutions! read more

The worst. Owner for 2.5 years in a community managed by them. So unresponsive, never accountable, it's deplorable. Never any accountability. The work I reached out about over a month ago never got done, or even followed up with. After the fourth email following up, and CCing another member of the company I received a response that said "the vendor never got back to us." Management companies never care as much as an owner, and when it's a management company of a community, as opposed to an individual owner, where they don't have to please everybody because it's not that person's choice to switch management companies, then it's even worse. I would only recommend them to an enemy. read more

Posting here because apparently the BBB does not handle complaints for management companies. Have had several problems with this company. For example, taking three months to work out the "glitch" that allowed me to be paid by my tenant. I have had 3 different people represent my property in two years. Every transition has been painful. They don't seem to be very detail oriented. The last straw was letting the county rental agreement lapse and not bothering to do anything about it until they received the SECOND NOTICE. read more

Absolutely horrible customer service .!!!!Please be aware of this awful company . 1st thing they were schedule to do a routine community test on the home sprinklers . Which I thoroughly understand for the safety of the residents of the community . However , one of their property manager Kim Hirsig was very unprofessional when the day came to check the sprinklers . I answered the door to a screaming unprofessional manager who I quote " Finally , I have been banging on your door all morning " . I did not get a good morning nor a reason when she was there . Startled , after several negative exchanges back and forth the conversation ended . She charged us for a locksmith , which we completely not needed because the unit was left open for them . She them wrote and completely fabricated email to her manager about the interaction . Later , I reach out to the obnoxious owner Chris Majerle. Instead of an apologize for the horrible experience with Kim Hirsig , he instead sent and very unprofessional email accusing me of starting this interaction . And that Kim was a great representation of their company . And she did absolutely nothing wrong . And that he did not want to discuss anything further with me . What owner faults a negative customer experience on the customer? He did not take any ownership of Kim's behavior. I would highly recommend to please proceed with cation when dealing with this company . They are extremely rude and will charge you for unnecessary things . The owner does not care about the well being of the residents . They will nickel and dime you for everything And the employees are just as bad !!!! read more

I had a wonderful experience with MMI. Isha and Jason are very professional. Isha is responsive to inquiries. Jason is very nice and helped me with an unfortunate issue. His calm voice made it a little easier to deal with the situation. Isha made sure the necessary people were contacted and arrived in a timely manner. Thank you read more

This company has single handedly came into Devon Hills Condominium and forced EVERYONE out!! I moved to Devon Hills 10 yrs ago, low association fees, nice quiet neighborhood, friendly neighbors. Since Majerle has taken over as the management company, the condo fees have increased SIGNIFICANTLY. We went from $175 to $400/month!!! I attended a meeting where the "fixed income" owners were practically BEGGING for mercy with the fees, Kim just shrugged her shoulders and moved on to the next subject. Let's not talk about Kim's customer service, I have had to TONE her down a few times over the phone. My neighbors have been moving out on by one, due to the increase in condo fees. There are so many empty condos, and others are now being used as rental properties. The bank won't approve loans for the condos because of delinquency, I wonder why there are SO many delinquencies. To put the nail in the coffin, I just received a letter stating that they are now reporting late fees to the credit bureau. They have absolutely ZERO concern for the owners in that neighborhood, and now will make it hard for them to move out. Way to go DEVON HILLS BOARD OF DIRECTORS!!! read more

Terrible business and company. I am being forced to pay $550 for violations on my townhome when they have been sending notices to the incorrect name. I purchased the home in 2007. Two names on the property yet when something is wrong, they decide to send to only one name. Because my name was not on any notifications, I was unaware of these violations. In the 10+ years of owning the home, I have never had any late payments for my HOA fees, pool pass dues or anything. All pool pass payment info comes to both names. The person that they have been sending notifications to about these violations along with board meetings, updates, etc. moved out in 2009. MMI has never even had a conversation with this person because I have ALWAYS been the point of contact for any issues regarding the home. It is a federal offense to open mail without my name on it. The manager of the King's Grant community (Kim Hirsig) is very nasty and rude. She refuses to acknowledge that their notices have not come to me so I am clueless to these fines. I have gone through writing letters requesting the boards reconsideration given the circumstances, called daily as well as emailed and I rarely get responses. I have spoke with Kim Hirsig several times this summer regarding neighbor issues and she never brought up any fines on my account. I also have emails dating back to 2015 with my name, address and current email address. Not once did anyone from MMI use any other method available to get in contact with me. I am trying to rent my home out so I am now being forced to pay the $550 or MMI will not give me the appropriate rental letter to follow through with this process. This is not how you treat a customer that has an outstanding history of payments for 10 years. I clearly knew nothing about these notices that were not sent in my name. TERRIBLE!! read more