I was told they had a shuttle available to take me to the airport @ 4:00 AM. I confirmed this THREE TIMES before I made the reservation. The manager, Raul, lied to me at the time of booking. When I checked into the hotel, I again confirmed the shuttle for 4:00 AM. The lady at the desk said she didn't know anything about a shuttle but that she would let the manager know when he came to do the "night audit". I never heard anything so I understood everything was in place.
When I called down to the front desk at 3:50AM to confirm the shuttle would be ready at 4:00, the man at the desk said they didn't have a shuttle. Long story short, after several calls to the manager I eventually was able to speak to him directly and told him I didn't care if he had to drive me himself, he needed to get me to the airport on time! He did finally agree to take me...without speaking a single word to me from arrival, during the drive, to drop off. Not an apology for the inconvenience or anything. He didn't even get out of his vehicle to help me with my luggage and I am physically DISABLED! Thankfully, the Night Clerk did assist me by putting my luggage into the manager's vehicle.
I would have NEVER booked this hotel without the promise of a shuttle because I knew NO ONE in the entire STATE much less the city of Minot. This was a terrible way to start my long day of travel. In my opinion, this manager is a disgrace to the hospitality and customer service field. Shame on you, sir! read more