Usually have had a decent experience here. Got in before 10 after a long drive to try and walk in…read moreto a locked door and no one behind the desk. I had to finally call and the lady appeared. I was quickly checked in which I did appreciate. Not with the same attention I have been in the past but checked in nonetheless. I checked in on the mobile app requesting a late check out of 4pm. I should have realized someone wouldn't go to bat to help but realized my request didn't go through until the morning. I asked as soon as I went down an was told there was nothing she could do since it was too late. I don't doubt she couldn't do anything as she wasn't empowered to do it. Said someone from "sales" would be in and they could help. When I returned, it was the same woman and had to ask if she was able to get someone to help and she said she could do anything. Before that I had asked her to try for a late checkout at 1 which she said was likely the most she could do. That was granted and as disappointed in the failure of the app I was happy to have that since I had no place to go for a few hours. Unfortunately, I don't believe she tried to go above and beyond that. Prior to that, I had come down the evening before to wait for Uber Eats to no one behind the desk again. When she did come out, I asked for a a bag for the ice machine since we don't have a bucket. Was told I'd get a bucket she assured was clean. She came back and offered bowls. Bowls that you'd use for soup or ice cream. Because they don't have any ice buckets. Who is taking their ice buckets? Back to the morning of requesting a late check out, there was no one behind the counter again. Had to wait and the same person from the night before finally showed up. Understaffed? Not empowered? Doesn't care? Idk... disappointed in this stay and see lots of room for improvement.

This location is within walking distance to many downtown shops…read more The TownePlace Suites has everything you need for your stay. Small stove top w/ two burners, microwave, toaster, single serve coffee maker, dishes, silverware & a full size refrigerator & freezer. Table & 4 chairs for eating. Clean, nice breakfast selections. Parking directly behind the hotel. Would stay at this location again.

What on earth?? My friend and I stayed here not long ago…read moreand had a nice trip (see previous review). But today 9/11) she (who booked the hotel) got an email saying "In honor of September 11, here's a discount!" (See picture) What kind of tone deaf marketing is this? It's like saying "Remember Pearl Harbor, here's a discount!" Your marketing team should be fired.

We stayed here in July 2026 and paid over $400 per night for a suite. While the suite was clean, it…read morewas definitely outdated. The major problem was the thermostat. We normally keep our room at around 68°F, but the thermostat in our suite was locked and could not be adjusted. The room was approximately 73°F and very humid, making it difficult for my wife to sleep. When I spoke with the front desk the next morning, I was told that the temperature was controlled by the hotel through a computer. Had we been informed of this at check-in, or had there been a notice in the room, we would have contacted the front desk immediately. Unfortunately, that wasn't the end of the issues. We purchased a robe to take home, but when we opened the package at home, we discovered that the robe was used and dirty. I contacted the hotel and eventually spoke with Allison Rosch, the Front Office Manager. It took several phone calls and emails to get any resolution. After repeatedly asking, I was offered $80 off the room. I was also told that the hotel would consider refunding the robe after receiving it back. I had to ship the robe back at my own expense--approximately $40. What was most disappointing throughout this entire experience was the lack of an apology or genuine concern for what happened. For the price we paid, the experience was simply not acceptable. Marriott Towne Suites would be a far better choice.

What a beautiful and special place to stay. I am glad the nonprofit organization is able to offer…read moreovernight stays here at such a reasonable price. The breakfast was great too. Definitely would come again. Recommend the river suite in the gray house.

Our stay at the Four Mounds was every bit as cozy, comforting, and accommodating as the lovely…read moresetting would imply. We overlooked the Mississippi from our stay in Betsy's Room in the White House, and from the robes to the clawfoot tub, there was an ideal combination of charm and cleanliness. Marie had called us in the early afternoon to confirm details of our arrival, and everything was straightforward and hassle-free. Our 9:00 family-style breakfast in the morning was just wonderful! (I know I sound like I'm glowing, but it's only because we were just constantly pleased!) The fruit, French toast, and sausage were all fresh (and plentiful), and the freshly whipped cream was a happy asset for both toast and coffee. So excited to come back and again enjoy both the amazing architecture and hospitality!

For it to be really fancy looking, the tvs had no streaming services like other hotels and I…read morecouldn't even access the menu. Breakfast was not free...$12 for a couple of items if you wanted a waffle it was going to be extra since there's a WHOLE separate menu. Overall I had better experiences with other Hilton hotels but this one was not it

This review focuses on the conduct of the general manager of the Dubuque Hilton rather than the…read morehotel staff, who were consistently pleasant, helpful, and courteous. I checked in on December 23, 2025, for a two-night stay while visiting Dubuque for the holidays. At check-in, I advised the front desk that I am a Hilton Gold member and asked about the availability of a room upgrade and the $15 per guest breakfast credit. I was informed that neither was available, which I accepted without issue. The following morning, we chose to purchase the full breakfast to support the hotel. Unfortunately, the buffet food appeared to have been sitting out for an extended period and was both unappealing and inedible, despite our arriving at approximately 8:00 a.m. We ultimately chose not to eat and returned to our room, though we still left a generous tip for our server. As part of my Gold status benefits, I received a text message requesting feedback on my stay. I responded honestly, noting my disappointment regarding the lack of an upgrade and having paid $35 for a breakfast I could not eat. I rated my experience a 3. Shortly thereafter, I received a voicemail from the general manager asking that I call him. During the call, his demeanor was confrontational, aggressive, and unprofessional. Rather than addressing my concerns about the stay, he focused almost exclusively on my rating and repeatedly demanded personal information about a family member who had enrolled me in Hilton's Friends and Family program. His tone was accusatory, and he spoke over me while insisting that I "should know how the program works," The conversation included what I perceived as intimidation and implied threats related to my status and future stays, leaving me feeling pressured and uncomfortable. After subsequently speaking with Hilton Corporate, I was informed that my Gold status benefits should have been honored regardless of the Friends and Family program. Based on the general manager's conduct during the call, I no longer felt safe or welcome at the property. As a result, I immediately checked out of the hotel, forfeiting my second night despite still being charged for the full reservation. I later learned that the general manager had contacted the Hilton Friends and Family program and had my benefits revoked. When I contacted Hilton to inquire why future reservations had been canceled, I was told that I had been labeled "rude and disruptive." This characterization is inaccurate and unjustified. I spent less than 18 hours at the hotel, used digital check-in and a mobile key, and had no confrontational interactions with staff beyond routine, respectful inquiries about my benefits.

We just visited over Labor Day weekend to see the aquarium. This is hands down best location…read morewithin walking distance to target, Chick-fil-A with indoor playground, Chinese restaurant, and chipotle. We were able to get connecting 2 queen rooms which was nice. The parking is convenient since we got nice spot in front of the hotel. Swimming pool was perfect to have kids to relax and nobody around so had it to ourselves. Also towels are soft and not scratchy like other hotel pools. No cribs available at this hotel so just rented nearby. There are high chairs in breakfast room which was nice. Breakfast daily was good and well stocked along with access to get paper plates and utensils was nice. Front desk was always available and was given fresh towels and toiletries like comb, razor, shaving cream, toothbrush and toothpaste tube.

Extremely disappointed, no TV service worth watching. Satellite offerings were very limited…read more Floors weren't vacuumed. Out of the way location. Not up to other Hampton Inn standards I have stayed at.

Renee and Ashley were wonderful throughout my stay at the Holiday Inn! They were always friendly,…read moreprofessional, and willing to help whenever I needed anything. They truly made me feel welcome and comfortable. Great customer service from the entire team!

Old 1990's carpet, definitely smell like marijuana, the beds weirdly were wet from the air…read moreconditioner? Not what we expect when we pay Holiday Inn prices.

Stayed during RAGBRAI - excellent rooms, property very well taken care of. Rooms were not the usual…read morehotel humid at all, in spite of the humid July weather - very very nice. Again - a great property - kudos to the team making sure that this is I place I want to return to!

Dishonesty. Poor management. Different answers when you talk to different people. The place is ok…read moreother than the leaking roof, slow elevator, and staff that are definitely not excited about keeping the customer.

A standard Holiday Inn in downtown Dubuque. Walking distance to good food and drinks, coffee, art…read moremuseum and the Fenelon Elevator. Make sure you get out and support the local places nearby, because the bartender at the hotel bar couldn't have cared less if we were there. Another small issue was the parking lot was being remodeled and we had to park a block away in a public lot. Rooms were clean, a/c worked well and water pressure was good.

First of all, this room - in Dubuque, IA!!! - was $238. Insane. Amenities? A small, dirty pool…read more They don't even have vending machines, instead making you buy any and all things from the shop in the lobby, marked up 2-3x their usual cost. The room itself was fine. Standard hotel room. The view for $238? A brick wall. Anyway... The bathroom was filthy. There were smudges, dirt, and, best of all, hair all over - much of it short and curly. The floor looked like it hadn't been cleaned in months. The shower curtain made the entire bathroom stink like mildew. One of the washcloths was visibly dirty. I didn't even want to step on the floor. I did complain and they offered nothing and I'm a rewards member, sooooo...skip this gross hotel!

What. A. Hoot Looking for something that is old school, and…read morenot main stream? look no further. Heads up: No wifi except in the lobby. Not much for climate control but a ceiling fan and opening windows. Tini-Tiny bathroom. So small the sink is on the outside. Smoking allowed in building. Train!!!! 3am train We found this on yelp that everyone was getting a kick out of this place so we decided to try it. Called ahead (from across town). The woman on the phone was very kind. Walked into the old fashioned lobby and checked right in without any hassle. Besides the front desk is a small market of choices for snacks incase you forgot something. The woman was friendly again and told us all that we needed to know. She told us about the adjoining bar that opened later that night. The two creepy life sized Native Indian dolls weren't much for conversation. Got in the rather old elevator....It made lots of noises as we ascended to our floor. Using an actual key we went into the room. The rooms decor was like stepping into my grandma house. It actually had a grandparent smell. We cracked up at the size of the "queen" bed. That is not a queen. It was clean though. Minus a couple little things the bed was clean and that's important. There was a mini fridge, a couch, a microwave and about 6 different lamps in our one room. What made me laugh the hardest was the instant coffee maker..The antique. Even had the plastic mini cups holders. Oh I was afraid of setting something on fire. You're adventurous right? Tired of the same old hotels, yea try this one for a whole new experience. Also the bar attached to the hotel has karaoke every night and the staff is very welcoming. Within walking distance of many places to eat.

Clean, good price. Nothing fancy. No temperature control in room. Mine was too cold. Desk manager…read moresaid they didn't allow heaters and he could not get the heat fixed. He said he could get me another blanket. That didn't happen either. Disappointing.

I'd never stayed at a bed and breakfast and wasn't sure what to expect- however this house was…read morefantastic! The owner is very knowledgeable about the area and the history of the home. He gives you a little history at breakfast in the morning. You check in with a code for the front door and your room is open with the key in the door. This is a quiet little spot, like stepping back In time the house is appropriately decorated for the Time period. We very much enjoyed our stay and would come back again!

Owner would not honor a gift card, so we weren't able to go. There is contradictory language on…read morethe gift card. Do not purchase a gift card to the Hancock House, it will end up not being honored and a waste of your money.