Mainlander is the worst property management company in Lake Oswego. They deduct money and overcharge owners each month, without any communication. You should read all the reviews and you will understand how bad they are at keeping owners. They ask their employees to write positive reviews to offset the negative ones. They are not approved by BBB due to poor management and the mounting number of customer complaints. Many other property management companies are aware that owners are leaving Mainlander and are happy to take over their properties. Trust me, DON'T USE MAINLANDER OR YOU WILL REGRET IT. read more

I would never list my property with them. During our initial meeting only a setup fee of $500 was discussed and then the 50% of first month fee. When property did not rent they kept billing us for Monthly fee, and additional Web Ads fee. What the hell is setup fee for then. What listing agency charges monthly fee. Signs on property were on the ground and extremely poor result. read more

Stay away from this company. They will do nothing to enforce the contract or make sure the tenants are abiding by the contract. They will however gladly charge you for an inspection every 6 months and send you pictures. The contract stated no pets, we paid for a walk thru every six months and after 3 years, we returned to a house where all the carpeting was destroyed and smelled like cat pee. How could this be possible if they were inspecting it every six months. When confronted, the management denied they were negligent in any way. read more

This by far the worst company I have ever dealt with. We move out followed all of their request and they take over half of our deposit saying the house wasn't clean. We met the what we were thought was the owners son of our house shortly after we moved in and we started working with him thinking it would be easier but at our move out we had to deal with mainlander who low and behold screwed out us at every turn. Every time I asked a question they came back with some BS reason on why they were keeping our money. I know for a fact that our was clean with we moved out. I hired a company that cleans medical facilities. I do not care how many friends they get to write good reviews about their crappy company. read more

What can I say about this company? Well in the beginning after renting a house in wilsonville 10660 Sw Edgewood Ct to be exact it was great until we starting having problems with the house and we actually got to know the owner of the house well the owners Son Dave because he took over it once his dad passed away. Dave was a really nice guy who always made sure things were getting fixed but mainlander always fucked them up some how. Like for example I had a leak in the master bathroom and mainlander hired some plumber to come over and replace the whole bathroom sink and when he did the sink wasn't even straight lol. The owners son had to hire his own handyman to come fix it the right way because mainlander hired some back yard plumber or one of their own people lol. Mainlander isn't a good company to do business with or rent house from. My aunt had a lot of problems with mainlander when she rented her house in west linn as well. So all and all I wouldn't rent a house from them because they are a bad company in my opinion lol.. Nice house but bad rental company. Once we moved out of the house they hit us with some crazy ass charges like that we didn't know about until after we moved out. They charged us to have the carpets cleaned after we hired a company to come out and clean the carpets for us. Mainlander thought that they didn't look good and the carpet smelled like dog lol. For one my wife and I hired a company that cleans hospitals and residential properties in the Portland metro area and they do a damn good job. So in my eyes Mainlander just doesn't like giving people some of their money back after they pay a high deposit just to rent a house. I can go on and on about this nasty company lol. I don't understand how they can pick and choose what maintenance request to charge us on and I thought if you had a problem with something in the house it was up to them to fix it not the tenants problem. We made sure the house stayed in tip top shape all the time. Mainlander is NOT A GOOD COMPANY and they will rip you off every way they can. So renters beware of this company because they will fuck you over. read more

I have been staying in my apartment for a very long time and I am thankful that Mainlander is the company that manages it. I seldom have an issue but if there is, I can always count on them. read more

Mainlander Property Management - Property Management Near Me - Lake Oswego, Oregon

We are a next door neighbor of one of Mainlander's properties in Milwaukie. Our neighborhood is nice, except for the property they manage next door to us. The yard is 2' tall with dandelions and the island between us that is 90% their property has weeds as tall as the hedges. Katy tells us their lease requires the tenant to maintain the property, but the tenants (who are probably nice people) are doing nothing. It is an embarrassment to our neighborhood. The last tenant had a very aggressive german sheperd who tore up the fence and they refuse to fix it! These are TERRIBLE property managers!! Don't waste your time or money. Katy is totally unresponsive. TERRIBLE PROPERTY MANAGERS!! NO CONSIDERATION FOR THE NEIGHBORS OR NEIGHBORHOOD! read more

Mainlander Property Management - Fence damage by their tenant's dog never repaired. - Property Management Near Me - Lake Oswego, Oregon

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For every negative review they get they call a friend to post three or four positive ones. I thought that couldn't possibly be true, until I started to read them for myself. Compared them to other reviews. What are the odds that five or six reviews in a row name specific "employees that work there? With the process they use..you can rent from them doing everything online and not once hear from anyone except they emails which only say resident relations,.never actual names. They discriminate..and half the time it could just be that you annoyed or knew your rights and spoke up. They don't like that. But if your cool with not having a stable place to live, cause they LOVE no cause evictions . No Cause .let that sink in...they have often terminated leases with no cause. If your cool with paying extra fees for maintenance, cause they will at every opportunity get you for as much as they can get you for, if that's the kind of business you wanna give your money too..good luck. If that's the type of business you want your property managed by..have at it. You may think you fit the exclusive look they love to rent too..but watch out...you too will wish you never had rented from them. I didn't believe it until I looked it up for myself, I'm not the only one who's seen the dates and excessive specifics of the reviews that just happen to come after a bad review. Cheating the system will eventually catch up, one way or another... read more

Hands down one of the hardest Managment offices to get ahold of. Once they get you in- you'll never hear from them again. Even when you have an emergency. Why say "open" if you're just going to ignore my calls all day? read more

The office crew are decent the maintenance? Not so much. We moved in because it was in an area that we wanted and needed something right away. The house is decent but there were a lot of issues that we weren't aware of before we rented. The back patio was unsafe to be on period and was rotting away, no problem, they "fixed" it. If it wasn't for my husband mentioning it to the builder they wouldn't have secured it to the house. Yes that's right, they weren't even going to secure it to the house! He did such a sh*tty job that the railing partially covers the back window. I don't know what carpet cleaning company they used but whoever it was did a sh*tty job. The main bedroom reeks of wet dog (which my husband contributes to dog piss soaked into the carpet). There's no pets allowed which you can get around that with an ESA certificate. Our gas stove takes forever to boil water, or even fry anything, our microwave is broken where you had to close the door hard in order for it to actually close. The air vent for the stove? Just blows up onto the kitchen ceiling. February when we moved in, the heater didn't work downstairs and neither did the gas fireplace. The HVAC guy said that the heating duct was disconnected under the house so when the heat was on, we were heating the crawl space. The fireplace had a few knobs missing and was extremely dirty but the gas company fixed it (kind of). Two out of the three toilets leaked and took about 2 and a half weeks for an actual plumber to come fix them. There's no set time for when maintenance can come to the house, instead there's a time frame between 9 and 2 so me or my husband have to take time off of work to be there since we have our minor children in the house from time to time. We have just had issues since day one, I would recommend renting from a different company. read more

Mainlander is a horrible rental company, we signed a contract and moved into our rental, then they forced us to sign a new contract stating we would maintain the lawn instead of it being included. The fence on the property was dangerous and had fallen down, with 0 response. The fireplace was leaking water into the house, and mainlander did not respond to our request for service for 8 weeks. If I was the property owner, I would be appalled. They tried to charge us for repairs to things that were broken when we moved in. Overall terrible service, and poor quality of support. read more

Their property management was not up to my expectations. They would bill me without even going to the property to see the situation for themselves. For example, when the water pressure got low because the pressure tank for the well needed to be charged, they hired a plumber who cleaned debris out of a brand new shower head and charged $255. They also wanted $900 to replace a door and the property manager didn't know which door it was. read more

Just had an awful experience trying to apply to for a home. We worked with Angelina to get the price reduced to what the comps in the neighborhood were going for. The price was reduced and before we even received an application, someone had applied and we were cut out of the whole thing. We basically did there job for them and got it rented at the appropriate price. I would highly recommend going with a different company, even if you really like the home. You will be dealing with a company that has no integrity and will leave you hanging. read more

Warning for potential tenants: this is the worst property management company I have ever dealt with. Not only did they not do their job at any point during my time living in one of the units they managed, but they also passed on the costs to us after we moved out and stole thousands of dollars from our security deposit. Warning for potential owners: they will not take care of your property and repeatedly let the unit we were staying in go without absolutely necessary maintenance. There were multiple instances of water leaking onto the hardwood floors, which took them over a month to deal with and almost certainly caused extensive water damage that they did nothing about. These people are predators and crooks and it is shocking to me they haven't been sued out of business. I strongly recommend NEVER renting from them and even more so NEVER ALLOW THEM TO MANAGE A PROPERTY YOU OWN. There are plenty of property management companies, choose another one to represent your property. read more

Awful property management company I think the only reason anyone would pick them to manage their property is probably their lower cost to property owners Unresponsive, unprofessional for the most part Take your business somewhere else read more

Met with Shawna at a property yesterday and I was impressed with the property's condition and the superior customer service. As we viewed the well maintained property, she made sure we understood the application process, and answered all questions pertaining to the property, application process and the property management company. I appreciated Shawna's honesty, time and patience. Thank you for a great experience and hope to work with you all in the future. read more

This is a horrible Property Manager! We own a house net to one of their properties and for three years running, they have been unable to get the tenants to do anything about the yard. Right now the grass is 18" tall, screens hanging off the windows and blinds askew. It looks like it has been taken over by a squatter. Mainlander refuses to do anything about it and the weeds and dandelions are all seeding over into everyone else's yards. We live in a nice neighborhood and all keep our properties cleaned up!! This house is an eyesore and Mainlander refused to clean it up!! Don't let them manage a house in your neighborhood! read more

These people are predators. I'f you have any say in which company you use, avoid these crooks. After living in a home they managed for 4 years, they tried to take all of my $3k+ deposit and just hoped I wouldn't fight. I went to their office and politely asked to speak to the manager about understanding the charges. I was told she was in a meeting and to try back later. Came back later and she is out of the meeting but refuses to see me. Sends this smarmy thumb-sucker named JJ to try to get me to leave. He tells me it's not possible to talk to her and to just "duspute the charges in writing." I said I don't know that I need to dispute them yet, I just want to understand the charges with Sue shimada who is in the next room hiding under her desk. He tells me that's not possible so I say "OK, we could have resolved this amicably, but I guess I'll see you in court." I email Sue and she says I could have talked to her, I just needed to schedule an appointment. LIAR! You were cowering in the next room - if that was true, you would have at least come out and told me to come back later. So I contest the charges and it goes nowhere. They're trying to charge me for literal rust. They're trying to charge me for paint chips - not damaged, mind you, but literally paint has chipped off certain areas over time. This is the definition of wear and tear. They try to claim I didn't clean the house, even though I hired a professional service and emailed them when that was completed. That cost me $525. They tried to charge me ANOTHER cleaning fee of over $800! They claimed the carpet was "heavily soiled" even though there were no stains and it was all vacuumed. They tried to claim the whole house needed to be repainted while providing no evidence requiring that. After months of demanding proof of these required charges, they offered me...$40 back. Then $60 back. Then when I still objected they claimed they were still waiting on the photo proof I demanded (it had already been several months so you know they already had what they needed). I told Sue Shimada - return a reasonable amount of my deposit or I will take you to court. Another month goes by and a check comes for $600. No response to my emails, no apology for trying to rip me off, just a bribe when they knew I wasn't dropping it and would cost them more in court. These people are scum. They are liars, cheats, and bottom feeders. They staff their office with smiling women who act like they're doing the lords work, lie to you about being able to meet with them, try to stiff arm you out the door because they don't want to talk to you, then only do the right thing when they fear legal repercussions. You probably hoped a few hundred bucks back would shut me up, huh? Nope, I will go out of way to save others from your criminal company and fake smiles. DO NOT LET THESE PEOPE MANAGE YOUR PROPERTY, YOUR TENANTS. IF YOU ARE A RENTER, PASS ON A HOME MANAGED BY THIS COMPANY. THEY WILL TRY TO TAKE YOU FOR EVERYTHING YOU ARE WORTH. read more

Too bad zero stars are not an option! Where to begin strap into your seats. A year ago I made a cross country move and rented a house from these people sight unseen. I've been living here for a year. When I arrived after paying rent on a house for one month and I wasn't even in the state I arrived to find a house that was first and foremost filthy. I've had nothing but problems with the house itself. The owners of the house became so disgusted with the lack of response and follow through with this company that they canceled the contract. The house I'm in is quite old and has a lot of issues and I feel the need to move even though the owners are lovely people. Found another rental a month ago or so that had been sitting on the market but I hesitated because it was managed by MaInlander. But the house is in the school district that I need and is in much better shape than the one I'm in therefore I applied. I was told that regardless of what their website said and the fact that it was still up on Zillow that the house has been rented. Then several days later I get a call saying oh no the rental fell through do you still want it. I did but was dealing with a medical issue with my child. I understand it's a business and they need to rent the house at my phone was being blown off by the rental agent while I was out of town. I responded as quickly as I was able with the appropriate paperwork and so on. I received a notification last Thursday that I had been approved and that the rental lease would follow. I did not receive it. I followed up over the weekend. Only to be told that the rental lease would be coming from another email address which of course went to my spam. I made contact Sunday night and again this morning got the lease detail straightened out said I would get on that right away but what they had put on the lease for a move-in date was 10/21. Today is 10/17. I will be out of town for a work conference. Who can move on five days notice!? I just got the approval back! I asked them to bump the lease date to start on 1028 exactly one week later. They refused! One.week! No keep in mind I am a repeat customer of this "business". I've spent money on their application process and jump through hoops to get things done in a timely manner. It has been stop and start on this house because of miscommunication that they've had internally. Basically they said pay the extra weeks rent or will have to pass you up on this house. I have already started packing boxes and lined up for Moving company yet All they care about is getting their extra weeks rent by the way, I'm still paying rent where I'm at. There is no consideration for the renter their customer. I own two homes I'm temporarily renting. I keep a beautiful home if I do say so myself well-maintained well cleaned. I'm a quiet individual with a child. Truthfully any landlocked would be happy to have me. Buyer beware! These people do not advocate for their tenants and honestly their home owners as well if they are going to blow off good tenants. read more

Very hard to get in contact with and a very prolonged application process. Would not recommend

Don't rent any property from them. Most of the positive reviews are from the property owners. We rented their Summerview Dr property and since we moved in, it was some issues with appliances which they stayed the same until we moved-out. Dish machine was the cheapest model in the market and never washed dishes properly. Oven igniter ran all the time for no reason while cooking, water leaked in the backyard which I had to fix by myself, low water pressure for 6 months and I had to send them city of Tigard's inspector letter to convince them water pressure is low(it was half of the normal house water pressure). For 2 months we couldn't use the garage. They didn't give us the remote and garage code. In 3rd week of December a tree fell down to the house and broke a 5'x5' window. As usual, nobody answered the phone. I emailed them and they sent nonprofessional vendor after 5 hours to cover it with plastic/ plywood and they left it like that for 2 months. No response to my VMs and calls. I had to email them more 20 times and the only response was we are working on it!!! After a month ignoring me, I found a vendor by myself. It took me only 15 minutes to find 3 vendors from Google and 2 of them sent their crew to provide me a quote a day after. Mainlander asked me to don't fix the window by myself and they will contact the vendor I found. It took them another month to contact the vendor and fixed the window in February finally. They are unprofessional, unresponsive, and they only care about the landlords. Office doesn't answer the phone 99% of the time. If they do, either a rude man answers the phone and he would not willing to help or transfer you to the right person or your call goes to the voice mail and they won't call you back. Email communication is weak and they won't response until they really have too. Don't be surprise if they don't renew your lease after first year. After all these dramas, they told me the owner doesn't want to renew your lease and asked me to evacuate the house. Now they have the house on the market again for rent!!! read more

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I must have applied for an apartment viewing at some point. Today, i received this email read more

Mainlander Property Management - Received this email today. I must have inquired about an apartment at some point. Classy. - Property Management Near Me - Lake Oswego, Oregon

Renting from Mainlander has been an awful experience. At our location at 2725 NW Upshur St. in NW Portland, our balcony deck is rotting to the point that when someone came to estimate damages, he made a huge hole in it just by stepping on it. The water damaged balcony has created a huge mold issue, and now there's mold all over the balcony that has trickled down to the garage door, which is now covered in mold. We are concerned with the safety of residing at our unit, as we have never seen any sort of reports indicating that the mold is not toxic. Additionally, our unit is not fully inhabitable. We continue to pay rent in full, and Mainlander is not holding up their end of the lease agreement. Since first noticing the damages, mainlander has sent several people out to give repair estimates, which we were assured would lead to repairs being done. We've been dealing with this since the end of February, and have been told several times that this would be handled one way or another. Most recently, we were told that repairs would be completed in June. On June 21st, Mainlander told us that Precision Painting and Contracting would "probably start repairs on the following Thursday or Friday (the 29th or 30th)." It is now July 3rd, and these promises have not been fulfilled. Precision Painting and Contracting has not even contacted us. When these things happen, Mainlander doesn't communicate with us. We send them several emails, and we're lucky if they respond to one of them within a week. We've had to constantly nag them, and at this point have no confidence that anything will actually get done. It's really taken a toll on our peace of mind. Our lease renewal is due on 7/7. There is no way we are going to sign anything at this point, although we would like to stay in our unit simply because the location is perfect. We were promised all repairs would be completed in June, yet no repairs whatsoever have even been initiated. We need Mainlander to at the very least give us a written timeline of how and when these repairs will be handled. If we don't see action before the due date of the lease renewal, we will be forced to look elsewhere for housing. It's a shame that they are taking advantage of the Portland housing market and fail to respect tenants who are respectful of the property and have always paid rent on time. We are totally being taken advantage of here. It's unfortunate that Mainlander can't operate ethically. Our rights are being ignored, and we are not going to continue allowing them to walk all over us. read more

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I wish I could give this company zero stars. Literally the most difficult company to work with that I've ever encountered. In a market that's difficult as it is to find available properties- they really make it even more challenging to work with. Very inflexible and rude people as well. read more

OUR HOUSE IS FLOODING AND NOTHING IS GETTING DONE!!! How much black mold do I need to breath before this is a real issue for you? We originally reached out over two months ago trying to resolve the issue and have contractors come look at the damage but NOTHING HAS BEEN DONE to RESOLVE the actual issue? Isn't this illegal to continue to force residents to live in this condition? Nothing was done to compensate our damaged items within the house. Please don't do any business with this company because they are very unhelpful with any issues and just want to take your money!! Will never rent another home though this company and I suggest you stay clear of this renter association! read more

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What an absolute garbage excuse of a property management company. No one has any idea what they're doing or what's going on or cares enough to try and figure out a solution to any given issue. No one returns phone calls or emails and once you finally get ahold of someone... One employee says something, then the next one contradicts it. It's a never ending cycle with this company. A scam. As a tenant.. We sat with mold in our house for over a year with no one ever coming to address it. In addition to that, we had an entire blown down side fence due to a storm sat there with rusty nails for MONTHS leaving the yard open to the neighbor a property and leaving the back yard unusable for our dog and children. The water leaks under the kitchen and bathroom sinks that never got fixed though we submitted maintenance requests time and time again for MONTHS causing massive water damage to the property. Also, a leaking ceiling fan in the bathroom that caused so much water damage I would be pissed as a home owner. A broken and backed up garbage disposal that sat for a week in 100+ degree temps with no AC in the home (horrific smell!), leaving the sink & dishwasher unusable to where I was having to wash dishes in the backyard. It was a never ending cycle of unresolved issues. What a complete joke of a company, if you can call it that. I would be VERY very cautious using this business as a home owner let alone using them as a property management company to rent from. At the end of the lease just know that you will be completely screwed over as well. read more

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DO NOT EVER rent a property managed by Mainlander Property Management! Unless you are interested in living and working with an unprofessional unethical organization that shows no decency and has no respect for its tenants. To begin, I do not think the entire organization knows what the definition of customer service means. Any person that was assigned to my property knew how to return a phone call. I repeatedly had to call back multiple times before I was able to get a hold of my representative. And when I finally did, the response was always, "Sorry I was busy." With that being said, that is my good criticism about Mainlander. While living in a unit managed by Mainlander my rent was raised by $100 after the first year. This may sound reasonable with rates increasing here in the Portland area, but I was forced to sign another year contract in a underhanded way. By law you have to give 30 days notice of a rent increase. I entered my 12th month and there was no notification of a rent increase. Days before my 1 year lease was up, I received a notification of a rent increase and a new contract. They got around this by changing the terms and notified me that my rent will increase the following month and I was forced to sign the new 1 year lease. I did not want to sign another contract, but I was told by the representative that if I didn't sign the new contract I have to give 30 days notice and move out. Well, this would have been tough because I was given notice 30 something days prior to having to sign a new lease or try and find a new place in a matter of days. To make matters worse, I am pretty sure I was forced to sign a new lease with a rent increase with the owner/management company knowing a MAJOR construction project was going to happen in a matter of months. I say this, because, a $4 million dollar project just does not happen in a few months. Long term planning, request for proposals, and approval by the owners and HOA board needs to take place. Now I was stuck in the middle of major construction with the complex being completely stripped of its exterior. I had construction crews come in and remove exterior windows and doors multiple times. I had to move furniture from room to room multiple times to make accommodations to the construction crew to do their work. There was daily tractors and delivery trucks day after day making noise. The living conditions were intolerable. Also, I had to clean up the dirt and soot that was being raised during the construction on a daily basis. While living under these conditions, I asked other tenants that were renting if their landlords raised their rents while the construction was going on. They told me that their landlords actually REDUCED their rents. After living there for about 8 months on my second lease, my contract was about to expire. The complex was in complete disarray and torn apart. I get a notice that the owner/Mainlander was going to raise my rent again. I could not believe they had the audacity to increase my rent again during major construction. If I left, there would be no way anyone would move in under those conditions, yet they had the audacity to raise my rent as opposed to being appreciative they had a good tenant living in their slum lord unit. I called up Mainlander to address my concerns which I thought it was unethical to raise my rent during construction and that the owner again was requiring me to sign another lease contract. I was told under no uncertain terms, "If I don't like the conditions I am living under, I can move out!" Yeah right! I am sure the pathetic people at Mainlander would want to live under those conditions and have their rent raised on top of that. I wanted out so badly at that point I accepted the rent increase but refused to sign another lease. It would not be easy for me to find a place and move. I have 3 children in 3 different schools. It would take time to find a new place where I was able to keep the kids in their school district and fit our budget. While looking for a new place, I found a place that fit our needs for the school districts and budget. Unfortunately, I saw the property was managed by Mainlander and I ran like hell from it. As much as I wanted out from living in a war/construction zone, there was no way it would be worth signing another lease with a shady management company. Finally, to end my story, I found a new place. In my 30 day notification I requested that no money be taken from my security deposit based on the fact I kept the place in excellent condition, having to live under deplorable conditions,and if they had any decency, they would not take money from my deposit. Of course, if you could not guess, money was taken out of my security deposit. While I agree they were within the law to take the money out per the lease terms, however, no one with any ethics or morals could rightfully take any money out based on the conditions one had to endure for over a year. read more

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This company doesn't even deserve 1 star. I rented a property from them for a November 1 move in date. When I walked in I realized how dirty the apartment actually was. Broken and dirty blinds, holes in the wall, dents in the front door, washer and dryer were filthy, chipped paint on kitchen and bathroom cabinets and drawers, etc. All of these issues were noted on THEIR move in paperwork but weren't taken care of prior to me moving in. I've put in several maintenance requests just to get the blinds replaced. I found out yesterday from a technician they sent out for the furnace that it actually needs to be replaced. But guess what? They don't want to replace it. They want to send another technician to try and fix it. The furnace doesn't heat the apartment and it's incredibly loud. And the thermostat is filthy just like everything else there. I haven't been able to stay at the apartment yet because of how cold it is even though I've paid rent. Mainlander won't respond to emails or answer phones. I was also told that all I was responsible for was PGE, it was on the listing for the apartment and in the lease. As soon as I was locked into a lease I was told they didn't realize it prior to me renting the place, but that I was responsible for NW Gas as well. I asked for some sort of compensation since this was their mistake but they said there was nothing that could be done. This is the most incompetent Property Management company I've ever dealt with. DO NOT RENT FROM THEM. If I could get out of this lease I would and I'm actually considering getting a lawyer involved if they don't take care of these issues. I have a feeling they are the type of company that will try to keep as much of my deposit as they can even if I leave the place in better shape than it was prior to me moving in. read more

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We just went through the application and move-in process with Mainlander for a townhome in Sherwood. I was a little nervous given recent reviews. We were able to schedule a showing seamlessly online and they use a lockbox system so we had lots of options available. When we applied online, they got back to us within a day and we began the application process. The company that assists with completing the review and background check process was a pleasure to work with too. When we moved in, one of the shelves collapsed as the builder mounted it poorly. We submitted a maintenance request and they had someone out the next day!! Maintenance was very communicative and did a great job with the repair. They reinforced the other shelving. Loving the portal so far. We've never had such a responsive property management company. I'm not sure why others are having challenges but I hope this positive experience continues. read more

After 10 years of renting in Portland I found it, the WORST property management in our city! Mainlander has been consistently dishonest and disturbing. Out of the many companies I have worked with in the past I've never come across such a consistent lack of effort, care, and integrity. This company has made it clear that they do not wish to work with their tenants and their concerns but would rather skirt around their responsibilities and blame you for their lack of action, it's mind blowing. Mainlander kept me in a financially dangerous position without my knowledge or consent for 6 fucking months, and I will never understand that lack of humanity. You're way better off not renting from them, their tenants are pawns to them and not people. (Notice how the only good reviews are by landlords not tenant?) read more

The absolute worst company to deal with. Very unprofessional and incompetent. You will never get your deposit back. We were never given sufficient notice that they didn't want to renew (homeowner decided to sell). When we addressed them they sent a copy of an email sent a month and a half prior without our email addresses i their. When confronted we got a new copy of the email magically with our email addresses on it. Never received it and when asked why it wasn't added to their portal of important document or a courtesy call or letter they said they didn't need to. We decided to be the better person and moved out with 20 days notice (on christmas). Then when receiving our deposit back it was only for $324 ($1,750 was what we paid). We reviewed these charges with Maxx who said they had 30 days to review it and that's what they felt was fair. My wife referenced their original walk they with al of the prior damage and items they said we did (we didn't). They quickly changed their results with one item thinking we'd be fine. After going back and forth for two straight days for each individual item we were back up to $900. Keep in mind this is all their docs we referenced illustrating a severe lack of competence on Maxx who was in charge of the deposit refund. They had 30 days to review it and still were wrong. Then Maxx stated we wouldn't be charge for any landscaping, we got another deposit refund (correcting his many mistakes), and it showed landscaping charge. When addressed he said it's final and that's it. Long story short they knowingly made mistakes and will fight you to the end to fix them. read more

My husband and I sent a message to arrange a viewing of a listed property. We received an email from Mainlander signed off with "Fuck Off". You'd think with 30 YeArs Of eXpErIeNcE, you'd learn to proof read your emails and treat potential renters with basic respect. read more

I highly doubt Mr. Hermanski has a hand in the business anymore. If your looking for a business to put your investments in to, pass on this one. The relations team is a joke, and has been caught in lies on more than one occasion. It's become unethically run, with an atmosphere that promotes discrimination, and bending if not totally breaking OREA rules and regulations. Given Mr Hermanski's prior reputation, one would have to believe, and hope that he's no.longer overseeing, bc if he is, then the specialist in R.E. title, would have been ill gotten. Don't support a.family and business that don't allow their clients access to speak to management. Take over all ratings...either too notch, or very bottom. That alone shows they only do business and rent to "specific" types of people, and your investments are the same, don't expect the attention to detail yous get from a company that does not discriminate, or bend and break OREA regulations and rules. This companies slow decline will not go out of business soon enough. WORD TO THE WIZE, TAKE YOUR INVESTMENTS ELSEWHERE, FUNDING THEM IS FUNDING UNACCEPTABLE SOCIAL DISCRIMINATION. read more

If I could give this property management company 0 stars I would. Their current staff is rude and unprofessional. They do not like to communicate at all or respond to emails and seem incredibly annoyed if you call them. We rented a very nice townhome from them that was damn near new but that's not to say it came with some flaws. There were holes drilled in the bathroom from what I'm assuming were towel racks at one point, the balcony was supposedly being repainted by the HOA but never got around to it, the washer which was allegedly "brand new" had earrings, keys, mail, credit cards coming out of it, among some other tiny issues. We're not dirty people and comments were made by both the handymen that stopped by at various points about how our place was kept cleaner than any other that they had seen and not a whole lot of work needed to be done to the home. While we're trying to move out (and yes, being understanding of the pandemic), we tried to give our 30 days notice but it took us several attempts via email and phone call. The individual on the other end of the line when I called was extremely rude about it and said that she saw and would "get to it when she got to it." Very unprofessional in response. We got our final bill and a check for our security deposit and for a place that was NOT at all disgusting, we were charged almost $900 in cleaning fees for things like "very soiled carpet" and "drains needed to be unplugged as necessary." Funny how the carpet had been vacuumed and wasn't anywhere near what I called "Very soiled." We don't have pets and we didn't party on that carpet. The drains were all unclogged before we left, I made sure of that. So that was surprising how specific it was on the bill. We assumed that we'd be charged maybe 1/4-1/3 of the price that we ended up forking over for this cleaning. We've left other places dustier and dirtier with a longer rental history than this and weren't even charged anywhere near this amount. I emailed Mainlander to understand what was so disgusting about the place that they saw fit to charge egregious amounts of money and at this point I have given them over a week now with no response. Which is in character of them. Since the few times I had to get in touch with them took several attempts from my end. Absolute worst at customer experience, unprofessional, rude, is incredibly hard to get a hold of, and just irresponsible. The cleaning bill alone is highway robbery. If you have to rent from these guys, take pictures as you move out. Take photos of your empty place. So when they send you the bill for allegedly how "disgusting" the place was, you have picture proof that it indeed was not. If you happen to come across their property, move on. Rent from someone else. It's not worth your time. read more

Great experience so far as property owner. I vetted over 20 companies before selecting Mainlander as my property manager. Some company's response time was poor and/or I found their list of included services were difficult to confirm. Typically reviews for most companies include vague complaints lacking details of any useful information for tenant and landlord. It's a competitive market. I live out of state so I completed thorough research to insure my property would be well managed and the tenant protected through Mainlander. I worked with the Business Development Manager Angie who made getting my property rental-ready, a seamless process. She's truly professional and expert in her field. Angie was able to address every question I had from detailed contract terms through to tenant placement and ongoing maintenance agreements we will have in place. Everything was transparent and I was kept informed each step of the way. I even tested their weekend emergency contact number that tenants rely on to report urgent matters. It gave me peace-of-mind to have my phone call answered by support person instead of going to voicemail. I asked how the process works in the event of an emergency or even a simple repair matter. Support agent explained the steps they take to report issues directly to Mainlander offices on-call maintenance during workday, after hours and on weekends. I inquired if the support center has has issues with tenants calling repeatedly for an unresolved urgent matters and they said no. As owner I understand the requirements to prepare a property. There were multiple in-person inspections to insure strict standards of functionality (doors, windows, appliances, utilities and fixtures) and cleanliness were met. This standard is met at every tenant turnover. Tenant safety and security is a priority inside and outside the home. I was able to travel to the property at this time to confirm completion and quality of work contracted through Mainlander. For my benefit as well as the tenant's I have the option to see every request for service or property manager contact made by the tenant. I have visibility to the monthly accounting for all transactions so there is no risk of erroneous charges being passed onto the tenant without my knowledge. I want my house rented to good tenants who are treated with respect in what will be their home. I trust Mainlanders complete package of staff, policies and procedures leaves little room for problems to arise. However if they do, I feel confident that measures are already in place to address them. read more

Unresponsive and unprofessional. They either didn't respond to most of our maintenance requests, or they didn't accept them. For every single maintenance issue we had to ask and follow-up with them multiple times until hear something from them. We were out of state when we rented the house and they even didn't give us a day to flight to OR to see the house. Once we moved in to the house and saw the unusable backyard, we noticed what their rush was for. I talked to previous tenant and they had similar issues with them. Previous tenant also told us Mainlander didn't return their security deposit for 8-9 months until they had to flight back to Portland to go to their office to get their own money back!!! They didn't renew our lease after the first year and we rented another house from TMG. A huge difference! Property manager is always available and responds quickly. Unlike Mainlander, they don't care only about the owners and they willing to help tenants too. read more

Never pick up the phone if you call. Rent out places that need a ton of work that you will find later. They lie and are very rude. I would never rent from this company again. Worst property management company I've ever used. read more

I've worked with Mainlander on a number of projects over the past few years and they have been fantastic to work with. Chris and JJay frequently give back to the community with their time and I'm happy to partner with them. read more

These people are BEYOND the terrible Portland management companies (basically all of them suck) but Mainlander is actually HARMFUL to their tenants. They put their tenants in actual danger. I contacted them repeated regarding toxic chemicals used by lawn maintenance and have been ignored for MONTHS. My service animal died due to their negligence. They are completely unresponsive when anything regarding safety is brought to their attention. If you value the lives of your family or pets, PLEASE FIND SOMEWHERE ELSE TO LIVE. read more

If you ever get a chance to rent from these guys don't. I've never felt so discriminated against in my life. I just moved from California to 63 Eagle Crest, when I arrived to my condo it was completely filthy, covered in bugs it had no shelves in the cabinets, the bathroom was dirty and the way that me and my hubby were treated was completely deplorable. I have a service dog and because he's a pitbull we were not accepted into the community. Also the fact that my hubby is Mexican was a huge setback in trying to live in this community. Our next door neighbor had stated that she was going to use her resources to get us evicted because pitbulls are dangerous and she made racial comments towards my hubby. I reached out to my property manager jjay several times in regards to this but he did absolutely nothing to protect my rights. This woman was constantly harassing us as well. Long story short they didn't abide by the lease terms fined us for my dog barking with out notice (which he isn't a barker) and then gave us a notice to fix or vacate because my dog was supposedly vicious. Every time I raised a concern to JJ he told me to take it up with the HOA what should they said they didn't deal with tenants directly. My next door neighbor's dog barked constantly, and she was constantly in our business and stalking and looking through our windows. I told JJ that this woman said that she would use her resources to get us evicted and he ensured me that we had rights as a tenant. Long story short we got a notice to get rid of our dog or vacate so we broke our lease, lost our security deposit and so much more because there's no way I can live without my dog. Not to mention I have a newborn baby , so the move was really stressful on him as well. Mainlander doesn't care about its tenants...this company is a disgusting excuse for property management. IF YOU HAVE ANY TIME OF DIVERSITY STAY AWAY. THE COMMUNITY WILL NOT ACCEPT YOU. The hoa is a joke and so is the management team. I just moved into a new apartment and the landlords have been amazing there has been not one complaint about my dog and we've been here for two months now. Good luck if you choose mainlander, and make sure you have a few thousand dollars in the bank in case you decide to move. read more

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