Fantastic full-service hand wash smack in the middle of St. Chuck! Love it! The price is fair and…read morethe work excellent. There's typically a l-o-n-g wait time, but the result is well worth it. One suggestion I have for them is to wash the inside of the windshield before the vehicle gets out into the sun - every visit I've needed a "sparkle re-do" when to get rid of the sun-smears when arriving home - a small price to pay IMO. In all LOVE this place and the great people who work there.

We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

They recently rebranded to Brittain Car Wash. I saw an ad on Facebook for a free wash, and after…read morethis brutal winter, my car definitely needed it. It's a really nice setup -- completely touchless, so there are no giant scrub brushes that can scratch your paint. That's a big plus in my book. The only downside is the drying situation. There's no built-in dryer at the end of the wash. Instead, the dryers are located outside along the side of the building, and it costs $1 to use one. That was a first for me.

They upgraded the wash, looks good and works great!!!read more

Temperatures today is 34 degrees I already went to two different locations the one in Elgin and…read morethis one same thing the worst location is in Morton Grove Illinois same thing then why be open if you need repairs done clearly the garage door is wide open and the workers are just standing around smiling I am canceling my service today to find a better car wash

I have been a MEMBER every since Everclean Car Wash opened. Over the years their service has gotten…read moreworse. My major complaint is that after you wash your vehicle and you pull in to vacuum and wipe off your vehicle there isn't any room to do it. Why? Well everyone sees free vacuum. So they pull in and use the free vacuum and detail the interior of their vehicle. NOT a MEMBER! But use the facilities nonetheless. Meanwhile members who pay to use the facilities aren't able to. Also, employees use the spaces to park their vehicles while they work blocking use of the vacuums. There is inconsistency in service due to breakdowns. You get a "sorry." The vacuums work sometimes. The blowers occasionally. The station to wash your floormats every once in a while. This place used to be great. Not anymore. The value was great. Prices go higher every year. The service goes DOWN. Try another car wash.

This could possibly be the worse car wash I have ever been too. I just got my car washed there…read more Soap still all over the door. Not water, but soap! Also I paid for the "works" car wash. I get in my car and the inside was not vacuumed. When I said something he guy told me that the "works" car wash does not include interior. When I asked him "why didn't someone offer me vacuuming when I paid for my wash". He told me "I have been telling the owner for a year to put a sign up". Now I have to find another car wash to get my car wash. Right after I paid for a car wash at this location. Suggestion to the management. When a customer gets a car wash, ask them if they want interior. Also have the guy drying down the car wait for the owner to inspect the car before they walk away. Again my car was dripping wet and still had soap on it! You get one star because 0 Stars is not an option.

This place has new ownership and is ran by the new manager Bill, absolutely amazing service!…read more I had 2 years worth of train dust and tar on my car and was worried about it never coming off. I called St Charles Auto Spa and asked to speak with the manager. Once we talked with Bill, he asked me to come in to get a look of it and did a spot test for free to see if it would work. After looking at my car he ran me down his plan and was very transparent with his thoughts on what would come off and what could be tricky. He gave me a good price based off the state of my car and was very personable. I dropped my car off and it took him and his team 6 hours and they were able to make my car look brand new. No more train residue and I am so thankful!