Chuck's and his team are fantastic, we have two homes insured with Conrad Insurance. Every time we…read morecall the office to make changes or update information, his team is quick and responsive. One of the homes insured with Chuck is our shore house. They are everywhere. Use him, you wont be disappointed.

I was involved in an accident and needed support from my insurance broker to assist me with the…read moreproper handling of the claim. Lauren Conklin, my client support rep with Conrad Insurance, absolutely went to great lengths, from discussing my claim with the insurance company, keeping me updated on the status, advocating for me, and proving top notch customer service. I truly feel that Conrad Insurance is on your side and Lauren Conklin is a great represenative of the company. Thank you again for looking out for my best inerests.

The insurance agency is great. I have used them for my renter's insurance for 14 years, and will…read morekeep doing so. The rates are very low and reasonable. When I have needed to make some changes to my policy, it was simple to do by email, and the staff is always prompt and courteous. I would highly recommend them.

Steve and his staff are first class. Knowledgeable, professional and responsive. Have been with him…read moreover 30 years and service never wavers.

My family and I have been with Gary Winkler - State Farm Insurance Agent for more than a decade…read more The staff is extremely courteous and patient, able to articulate what I need to understand. I am especially thankful to Mr. Paul Lacroix and Mr. Ben Miller who I am familiar with because of the outstanding customer service I receive from them all the time. My family bundled our car and home insurances. I always and strongly recommend Gary Winkler - State Farm Insurance Agent to family and friends.

Gary Winkler, State Farm Insurance agent works against his clients! Beware, use extreme caution!…read more My mother had a hole in her oil tank and the heating oil leaked all in her basement. That happened on 1-15-2024. My mother hired a company to clean the oil up. on 2-13-24 my mother and I called state farms to see when they are going to pay the claim and the insurance adjuster asked my mother how she want her insurance claim payment digital or check. My mother told the insurance adjuster that she wants a digital payment. The insurance adjuster explained the digital payment process and stated it should be in her account in 24-48 hours. The insurance adjuster called back and said that my mother cannot gets a digital payout because the mortgage company policy stated the insurance claim check have to have the mortgage company name on the check so the insurance company cannot electronically transfer the funds. My Mother and I called her mortgage company to confirm what the insurance adjuster told us about the mortgage company policy stating they have to be on the check. The mortgage company representative said, " putting us on the check came from the insurance company, but we will get the check see if she owes any back payments then mail the check-out to her." The paper check process takes from 30-45 days. State farms said it takes 7 to 10 businesses days to mail it to my mother, then my mother have to sign the check and endorsed it over to her mortgage company. When my mother put i in the mail that is another 7-10 days before the bank get it. Once the bank has the check the bank stated it takes 20 days to process, I informed both the state farms and the mortgage company that this process will cause my mother harm and the company who cleaned up the oil spill is going to have to wait another 45 days to get paid. I asked both state farms and the mortgage company who is going to pay the interest or penalties the company will charge for waiting another 30 to 45 days. Bothe the Insurance adjuster and the mortgage rep stated that it will be on my mother. I called Gary Winkler my mother State Farm agent. Instead of trying to resolve the issue for my mother he was combative and implying we are committing fraud. He stated the company can wait for the funds so I asked him if he can wait for his payments. He made it seem like we are doing something wrong for advocating for the electronic option and the company should not have to wait another 30 to 45 days. As I stated before BEWARE and use extreme caution when having Gary winkler as your insurance agent or choosing State farms for your insurance needs. African Americans as you already know we have to fight for any justice and they always giving us a hard way to go. My mother pays all her bills on time and is in not back on her mortgage. Why do the mortgage company need to see if she is behind in her payments before the will endorse an insurance claim check to her? This is my mother second claim after being with state farms for 18 years and it was over 10 years ago since the first claim. Gary Winkler line of questioning was inappropriate deflected the issue about getting the electronic transfer told me my mother should have heat and this is put in place to make sure no fraud is not being committed. He was very insensitive to my mother needs and the delay in paying her claim will cause her harm and stress. My mother main heating source is from the oil heat. Gary Winkler did not have any empathy or sympathy, when I told him she does not have any heat and the clean-up have to be paid before the new system will be put in place. He said, " the company can wait for their payments." but he will not wait to get paid when it comes time to pay the insurance bill. BUYER BEWARE GARY WINKLER WORK AGAINST HIS CLIENTS. HE IS NOT FOR HIS CUSTOMERS BEWARE, BEWARE, BEWARE HE DO NOT WORK IN YOUR INTEREST

I am insured through Westtown IG…read more I would like to acknowledge Raymond and Ashley for their diligence, and fine work in resolving a problem between my auto insurance, a local Magistrate, and Harrisburg. Paperwork and technologic issues can be a real problem at times. They worked their magic through the system and saved me a lot of time and frustration. Kudos to the Group! Sincerely, a valued customer, Les Kondisko

My new insurance broker cancelled my previous insurance policy with Kevin Bruce (my previous…read morebroker) so I did not have to do any work. A few minutes after my new broker faxed over my signed cancellation letter, Kevin called my cell phone and left a very disturbing, unprofessional voice mail. He demanded to know why I was canceling my policy with him because he "never heard me discuss with him that I was unhappy with my insurance". I called Kevin back to confirm that yes, it is my signature on the cancellation page and that my policy with him should be terminated immediately. Kevin then made fun of my new agent on the phone with me by saying "how long has this new agent been practicing? He certainly seems new at this". Kevin then proceeded to tell me that I will need to pay a $50 cancellation fee. After hearing of my wonderful conversation with Kevin, my new broker sent my cancellation letter directly to the insurance company. The insurance company ensured that I would not accrue a cancellation fee and terminated my policy right then without question. Please think twice before considering choosing Kevin as your insurance broker. I would not want you to suffer through the same verbal harassment I have received from him.

Just got off the phone with them…read more Even though he could not beat my current rate, he gave me couple of good suggestions and advised me to stay with my current company. No BS, no sales. Good people working here!

The absolute worst experience trying to get anything accomplished. The first mistake was "they"…read moresubmitted the wrong paperwork. The second mistake was that "they" forgot to resubmit my paperwork. The third is now it's been MONTHS and I can't even get them on the phone. I will be filing with the BBB and all other online platforms. EAD

Lori Henry's Office is great! I called their office and they called me back very promptly!!!…read moreLori's assistant, Kelly was very friendly, patient, professional and thorough in helping us understand new policy information mailed to us. She also helped us lower our car insurance premium. A huge thumbs up, Kelly! I would highly recommend this office for any State Farm insurance needs. Susan P.

Excellent service and professionalism. Very knowledgeable about insurance coverage. It is a…read morepleasure dealing with Lori, Kelly and the entire staff. They are prompt in getting back to you. I would highly recommend Lori, Kelly and the staff. It is the best coverage and professionalism I have ever had from an insurance agent. Thank you. Linda Higgins

I've been coming here on and off for years, and it's pretty much the same staff. This time I came…read morein to transfer a registration from one of my cars to another. They also offer courier service to PennDOT, which I've used before. There is a fee, of course, but I personally prefer that over mailing important paperwork to PennDOT and waiting. You can call ahead to find out the fees and what documents you'll need. My biggest issue is that they really need to cross train more employees. I wanted to email my documents ahead of time so they could be printed and ready when I arrived, but apparently only one person can retrieve emails and print paperwork. If that person isn't available, you could end up waiting. Thankfully, my wait wasn't too bad this time. The gentleman who usually answers the phone also seems to have difficulty answering questions. He frequently has to put you on hold to ask someone else, and sometimes there are misunderstandings about what you're asking. I don't mind someone getting help when they don't know an answer, but the person answering the phone should be able to handle basic questions or accurately understand what the customer needs. The prices are reasonable, and parking can be tricky depending on the day. They also have a Germantown Avenue location that I've used before, so I may try that one again. Overall, they get the job done and I like having the courier option, but they definitely need better cross training and more than one person who can handle important customer service tasks.

Nickens Agency has helped my family retitle and tag three cars, two from out of state purchases and…read moreone from PA. They are professional and have answered my calls and questions and have lead me through the tag and title process seamlessly!

I have insurance for both my house and cars through this agency. Very happy with my insurance…read morecoverage and the cost too. The Drexel Hill office location is very convenient and Jim McKenna and his staff are very helpful and courteous if I ever need any help. Highly recommend.