I usually take my car to Southern Classic in Christiansburg but I decided to test them out since I live in Blacksburg. Needless to say, I'm regretting that decision and would give it -5 stars if I could. Read on to see why.
When I initially got there they informed me that their track wasn't working and that it would take some time before it would be ready. That's all good and gravy, things happen...machines malfunction and it's expected. After patiently waiting for about 20 min, their machines started to operate and I had them perform a simple wash with undercarriage for $7.
First of all, their line is a lot shorter than Southern Classic and their operators don't put as much time during the prewash.
However, the main reason I'm writing this review is because upon exiting the car wash I realized that a large piece of my hood paint was missing (about 3-4 inches in diameter). Shocked I went back and showed them what had happened. After making me wait for 15 mins, the manager on duty came out and insisted that their machines wouldn't remove paint like this and that "It must have been there before the wash." Essentially implying that I was lying about it not being there before I entered their car wash! After some time arguing, I made him ask the operator who prewashed my car before it entered the line as to whether or not he saw the missing paint. The manager went to the operator who was a decent country boy (honest and forthcoming) and asked, "There was paint missing on the hood of that vehicle was there not?" In other words, he asked question with a tone and language that would pressure his employee into answering "Yes there was." Seeing this, I quickly intervened and asked question myself as to whether or not he saw any paint missing while he was prewashing. The operator firmly said "No, there wasn't any paint missing just a lot of black spots from bird poop and some scratches on the bumper; but no paint missing from the hood." To reinforce his statement, I asked that he come take a look and see exactly what we were talking about. On the way there, the manager looked at the operator and said "Our machines would never remove paint and it MUST have been there before hand." This pressure caused the operator to change what he had said less than 30s before and assert that "I doesn't remember if it was there or not; I only wash the car." Mind you, because of the amount of paint missing, you'd have to be blind not to see it given it's visible from 20 ft. away. Nevertheless, understandably, the operator maintained that he didn't remember if it was there or not after the manager set the tone. In the end, I wasn't as mad and dissatisfied about the paint being gone as I was with them, specifically the manager, BSing his way out of the situation, rolling his eyes at me and pressuring his employee.
Drive 10 mins further to Southern Classic in Christiansburg and get a better, cleaner and SAFER wash from people who don't put their employees under pressure. There's also free vacuuming there. Avoid Main Auto Spa at all costs if you're not comfortable risking your car's paint. If you have no choice, make sure you take pictures of your vehicle before you enter the wash in case your paint comes off and the operator "doesn't remember". read more