While my wife was pregnant, and with me working, and a house with 2 young kids, we wanted to hire a home cleaning service to keep the house clean on a bi-weekly service. I used Yelp to locate a company with good reviews and seemed credible to use. That is how I came across MaidPro.
I called and during my first call they set me up with a specific date. The date I requested they said they couldn't do because of it was already full, about a week or two in advance. So, I changed my work schedule/meetings to be present when they come over on the day they said they could only come out. About two days before I received a call from Ruby and was told they couldn't come on the day they told me they could only come out, instead they could only come out the day I had originally requested. It was too late for me to rearrange my meetings, so I was not able to be there during their initial "deep clean."
The first visit was for 5.5 hours and they sent 3 maids to clean to get done before noon. After the clean up, I immediately called Ruby and showed her pictures of the house. It was not cleaned at all.So they sent a lady to redo the house all by herself the following Monday. This lady was here for 6 or so hours and even said she couldn't believe how three lady's missed so much, she had to do everything again on her own.
Since she did a good job, we requested that she become our regular cleaner. We even set our days specifically around her schedule. Then the 2nd visit happened, or her regular bi-weekly visits, and we noticed that things were not getting cleaned but being marked off on their check off list. I mentioned it to Ruby. Then she came out again, and same issue. This time the cleaner said she needed more time because there was a China set that she was cleaning every glass. I showed pictures that this was not true, and we also mentioned not to clean them to begin with, but still none of the glasses were being cleaned as she tried saying.
So the next visit they sent their supervisor out to clean to see if more time was needed. She did an OK job, still missed common areas and was marking them off as clean and said 3.5 hours was enough for 1 cleaner.
So the next visit they sent a new girl who spoke English a little more, and She did a great job on her visit and explained things and the chemicals they used. She then became our regular cleaner but started noticing that she was missing areas but at least she was not marking them complete. Also during her visit she used something in our master shower on the tile wall, and it caused a huge stain on all sides. She even said herself I don't know why that happened, and we let it go seeing if regular cleaning would get rid of it. But it did not. She even called Ruby and their franchise owner Paul about it.
She said Paul was going to call me and work it out, but never got that call from Paul.
Of course the technician polished the wall but the stains didn't leave, and he only did one section, didn't touch the other sides. He also said the black spots were from leaks and couldn't be removed. I grabbed a brush, turned on hot water, and barely scrubbed the tile and the black marks came off. The tile holds back shower water after use, so I knew it was just something easy to clean.
During our last visit, the regular cleaner told us Paul was coming out and she was sick. What normally took her 3 hours to do before mopping, was completed in 1 hour and I luckily went to check the rooms and found the entire living room not cleaned, no couches moved, no kids toy boxes moved, large amounts of areas not even swept or cleaned, shower dirty. I couldn't understand if this was because she was sick or because her boss was coming out.
I showed Paul the tile and he did his best to remove the stain reaction, but said it was just perfect timing between cleaning and possibly the coating of the tile coming off. Just seemed out of place for it to have just happened though during that first visit from the new cleaner and not using bleach like the other cleaners did.
I ended up having to re-clean the shower because the cleaner missed a lot of areas. With that being said, I called to cancel services and went with Peachy Clean.
The owner came out and did a walk-through and showed her what was being regularly missed and the time constraint MaidPro had on these lady's and on their own for our house size. Prior to telling her that info, she told us that a house this size to be cleaned properly would need about 6 hours on a bi-weekly service, and at least 2 cleaners (3 to 3.5 hrs each). Which we agreed was about the average time for us to clean this house when we cleaned it ourselves.
We were pleased with Ruby's efforts at MaidPro but every time we left the maids a tip, the follow up was bad. The company does a bad estimation of house cleaning by basing it off of square footage. They charged us based on SQ FT but didn't clean 1 room, also. read more
